Dipak Jaiswal
Assistance Store Manager
Surat
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
19
19
years of post-secondary education
4
4
Languages
Work History
Assistance Store Manager
Reliance Brand Ltd.
Surat
03.2018 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
Sales Consultant
Future Lifestyle Fashion Ltd.
Surat
02.2013 - 02.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Responded to telephone and in-person requests for information.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Presented Product or Service using interactive materials such as videos, charts and slideshows.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Education
SALES PERSONE (RETAILE) -
Directorate of Employment And Training Gujarat Cou
Surat 10.2014 - 04.2015
Tally Accounting -
Society For Information And Computer Technology
Surat 01.2014 - 03.2014
MS-CIT -
Maharashtra State Board of Technical Education, Mumbai
Motala 05.2007 - 07.2007
SSC -
Secondary And Higher Secondary Education, Pube
Dhamangoan Badhe 06.2006 - 03.2007
B.com - Full Time
Nutan Maratha Collage
Jalgoan 06.2008 - Current
Hsc - Commerce
Secondary And Higher Secondary Education Pune
Bodawad 06.2007 - 06.2009
Skills
Team leadership and coaching
Relationship building and management
Order management
Maximizing profitability
Customer Relations
Training and mentoring
Database Management
Team Building
POS systems
Merchandising
Personnel development
Staff Management
Hourly shift management
Operations
Bank deposit procedures
Customer Response
Vendor management
Timeline
Assistance Store Manager
Reliance Brand Ltd.
03.2018 - Current
SALES PERSONE (RETAILE) -
Directorate of Employment And Training Gujarat Cou
10.2014 - 04.2015
Tally Accounting -
Society For Information And Computer Technology
01.2014 - 03.2014
Sales Consultant
Future Lifestyle Fashion Ltd.
02.2013 - 02.2018
B.com - Full Time
Nutan Maratha Collage
06.2008 - Current
Hsc - Commerce
Secondary And Higher Secondary Education Pune
06.2007 - 06.2009
MS-CIT -
Maharashtra State Board of Technical Education, Mumbai
05.2007 - 07.2007
SSC -
Secondary And Higher Secondary Education, Pube
06.2006 - 03.2007