Dipak Kumar
Narela(New Delhi)
Summary
Seasoned Assistant Service Manager with hands-on experience in customer service, team leadership, and troubleshooting. Known for effective communication skills and ability to streamline procedures for increased productivity. Demonstrated success in fostering strong customer relationships while ensuring optimal service delivery.
Overview
13
13
years of professional experience
Work History
Assistant Service Manager
Sparco Batteries Pvt Ltd
New Delhi
09.2022 - Current
- Distributor Batteries Replacement.
- Cut open the batteries and analyze the reasons for failure.
- Maintain service TAT.
- Developed procedures for documenting customer complaints, tracking resolution efforts, and providing follow-up communication.
- Created training plans for new employees entering the service department.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Monitored technician performance and provided feedback on areas needing improvement.
- Managed inventory levels for parts used in repairs, ordering new parts as needed.
- Implemented strategies to increase customer loyalty and retention rates.
- Assigned tasks to technicians based on their skill level and experience.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
Service Coordinator
Livguard Energy Pvt Ltd
Muzaffarpur
04.2019 - 11.2020
- Call transfer to the service engineers.
- Monthly data shared with the reporting manager.
- Provided support to field technicians during service visits when necessary.
- Provided customer service to ensure client satisfaction.
- Developed strategies for improving customer experience with the organization's services.
- Developed procedures for tracking customer feedback on services received.
- Prepared monthly reports summarizing current service activities.
- Managed inventory levels of parts used in servicing equipment.
- Analyzed data from customer feedback surveys to identify areas for improvement.
Working With ASP(Livguard Energy Pvt Ltd)
Livguard Energy Pvt Ltd
Chhapra,Siwan And Gopalganj
04.2017 - 03.2019
- Providing the best customer service.
- Maintain TAT service.
- Service Provided (Inverter, Battery, Stabilizer, and Solar)
Senior Service Engineer
Luminous Power Technologies Pvt Ltd
Patna
05.2014 - 03.2017
- Field Service INBT, and High Capacity UPS.
- Diagnosed, tested and repaired complex technical problems on customer systems.
- Communicated effectively with customers via phone, email and chat support channels.
- Identified root cause of system malfunctions and implemented corrective action to prevent recurrence.
- Analyzed failure trends to prevent recurrence and improve system reliability.
- Supervised junior maintenance staff and dealers, providing training.
Service Engineer
Sukam-Power Systems Ltd
Patna
05.2012 - 05.2014
Education
DIPLOMA - Electrical Engineering
STATE BOARD OF TECHNICAL EDUCATION
PATNA(BIHAR)07-2012
High School Diploma -
DAROGA PD. RAI COLLEGE
SIWAN(BIHAR)03-2009
10'th -
G M HIGH SCHOOL
SIWAN(BIHAR)03-2007
Skills
- Customer service
- Data analytics
- MS Office and CRM
- Positive attitude
- Revenue generation
- Team collaboration and leadership
- Inventory management
- Technical troubleshooting
- Team leadership
- Data analysis
- Sales support
- Staff training and development
- Team building expertise
- Time management
- Problem-solving
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Permanent Address
Dipak Kumar
S/O Late Bharat Prasad
Vijay Hatta Near DR O.P Singh
Siwan(Bihar)-110026
Timeline
Assistant Service Manager
Sparco Batteries Pvt Ltd
09.2022 - Current
Service Coordinator
Livguard Energy Pvt Ltd
04.2019 - 11.2020
Working With ASP(Livguard Energy Pvt Ltd)
Livguard Energy Pvt Ltd
04.2017 - 03.2019
Senior Service Engineer
Luminous Power Technologies Pvt Ltd
05.2014 - 03.2017
Service Engineer
Sukam-Power Systems Ltd
05.2012 - 05.2014
DIPLOMA - Electrical Engineering
STATE BOARD OF TECHNICAL EDUCATION
High School Diploma -
DAROGA PD. RAI COLLEGE
10'th -
G M HIGH SCHOOL
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