Dipak Kumar Shaw
Chandannagar, West Bengal
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
6
6
years of professional experience
Work History
Senior Associate
Wipro Ltd
Kolkata
10.2019 - 01.2024
- Developed and implemented billing procedures to ensure accurate and timely payment of claims.
- Prepared and submitted daily, weekly, and monthly reports on billing activities.
- Verified insurance coverage eligibility with insurance companies.
- Resolved complex billing issues in a timely manner.
- Initiated appeals process when necessary to resolve denied claims or incorrect reimbursements from insurers.
- Monitored aging reports to identify unpaid or overdue accounts receivable balances.
- Documented all communications with insurers, both verbal and written.
- Provided training on medical coding concepts and best practices to new staff members.
- Ensured compliance with HIPAA regulations related to confidentiality of health care information.
- Worked closely with other departments such as accounting and customer service to ensure accurate processing of claims and payments.
- Maintained an organized filing system for all documents related to medical billings and collections.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Senior Operations Representative
Concentrix Daksh Pvt Ltd
Kolkata
12.2017 - 09.2019
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Provided training support for new hires related to customer service processes and procedures.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Education
BBA - Business Administration And Management
Techno India
Hooghly, West Bengal, India04-2014
High School Diploma -
Holy Home, Serampore
Kolkata, India05-2011
Skills
- Computer Skills
- Performance Improvement
- Issue Resolution
- Time Management
- Work Planning and Prioritization
- Customer Relationship Management (CRM)
- MS Office
- Customer Service
- Decision-Making
- Flexible Schedule
- Salesforce CRM experience
- Jira and Confluence
- Jira, Atlassian, Rally
Languages
Hindi
First Language
Hindi
Upper Intermediate (B2)
B2
English
Intermediate (B1)
B1
Timeline
Senior Associate
Wipro Ltd
10.2019 - 01.2024
Senior Operations Representative
Concentrix Daksh Pvt Ltd
12.2017 - 09.2019
BBA - Business Administration And Management
Techno India
High School Diploma -
Holy Home, Serampore
Similar Profiles
Deanna WilliamsDeanna Williams
Prior Authorization Configuration Audit SME/Prior Authorization Analyst at Wipro LTDPrior Authorization Configuration Audit SME/Prior Authorization Analyst at Wipro LTD
Monika ParidaMonika Parida
Senior Analyst at Wipro LTDSenior Analyst at Wipro LTD
Ananya SinghAnanya Singh
Senior Consultant – Digital Transformation & Change Management at Wipro LtdSenior Consultant – Digital Transformation & Change Management at Wipro Ltd
Vinay NegiVinay Negi
Citrix Administrator L2 at Wipro LtdCitrix Administrator L2 at Wipro Ltd
Nashim AkhtarNashim Akhtar
Wealth Management at ICICI BankWealth Management at ICICI Bank