Summary
Overview
Work History
Education
Skills
Certification
Dates
References
Accomplishments
Software
Interests
Timeline
Generic
DIPAK MALIK

DIPAK MALIK

Corp.General Manager (Transitel A Boutique Hotel and The Lake Hotel)
Kolkata

Summary

I have Continuing 12plus of Experience on Hotel Operation and Portfolio of 20CR INR per Year from 2 Hotels with Specialization
of Front Desk Department. Skilled in Food and Beverage, Hospitality,
Travel&Customer Service Management with Strong Leadership Qualities my
Current Assignment is to handle Two 3 Star Category properties Transitel A Boutique Hotel and The Lake Hotels End to End Operation including 1 Multi Cuisine Restaurant (Citrus) 2 BAR (Aerosky Bar & Kitchen and Vaayyu) 5000Sqf Banquet VIVIANNA
well as make them profitability with 58%plus Contribution Margin with below
2% Customer UH as well as Maintain 80%plus Net Promoting Score. With
my experience and my leadership, I achieved all goal set by my organization
from last 4 Year,

Overview

12
12
years of professional experience
1
1
Certification
4
4
Languages

Work History

Corp.General Manager

Transitel A Boutique Hotel
06.2020 - Current
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Established standard operating procedures that enhanced employee performance.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
  • Interacted well with customers to build connections and nurture relationships.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Improved productivity while reducing staffing and operational costs.
  • Supported product launches by coordinating cross-functional teams.
  • Reduced lead times through careful planning.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
  • Reported issues to higher management with great detail.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Enhanced and redefined organizational structure to maintain competitive edge across territories.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Collaborated with sales teams to develop go-to-market strategies that aligned with consumer needs while driving sustainable growth.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Applied effective time management techniques to meet tight deadlines.
  • Passionate about learning and committed to continual improvement.
  • Gained strong leadership skills by managing projects from start to finish.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Accomplished multiple tasks within established timeframes

Cluster Manager (Pre Opening/Operation)

Alcott Town Planner Pvt.Ltd
04.2018 - 03.2020
  • Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
  • Implemented trending initiatives to help drive sales across cluster.
  • Monitored facility managers and staff performance through quarterly review assessments.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Facilitated change management initiatives throughout the organization to minimize disruption while ensuring a smooth transition from old processes or systems to new ones.

Residential Manager (Operation)

The Lindsay Group Of Hotel (North East Region)
01.2016 - 04.2018

Duty Manager

The Lindsay (Kolkata)
03.2014 - 04.2016
  • Developed strong relationships with corporate clients to secure repeat bookings for business events.
  • Improved overall efficiency with regular evaluations of staff performance and targeted training programs.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Sr.Executive (Front Desk)

The Lindsay (Kolkata)
11.2013 - 03.2014

Front Office Executive

LordsPlaza
11.2012 - 11.2013

Education

Business Management in Hospitality Travel And CS - HOSPITALITY, TRAVEL & CUSTOMER SERVICE

ICM (Institute of Commercial Management)
Bournemouth
04.2001 -

Diploma -

Frankfinn Institute of Air Hostess Training
Kolkata, India
04.2001 -

Bachelor of Commerce -

IGNOU
Kolkata
04.2001 -

12th -

N.C Autonomous College
Jajpur, India
04.2001 -

10th -

KPOH School
Kolkata, India
04.2001 -

Skills

Project Management

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Certification

CERTIFICATE OF APPRECIATION, East SOB Conclave -2019

Dates

MM/DD/YY

References

Ankit Tandon, Coo

Accomplishments

▪ A+ in Uddan(Customer
Interaction Program) FIAT,
2012
▪ Travelport Galileo
FIAT,2012
▪ Certify Health&Hygiene and
Incurable Fatal Maladies(IPA)

Software

IDS

Opera

TravelportGalilio

Exceed

MS Office

Fidelio

Interests

Volunteering with Non-Profit Organization

Pet Care

Timeline

Corp.General Manager

Transitel A Boutique Hotel
06.2020 - Current

Cluster Manager (Pre Opening/Operation)

Alcott Town Planner Pvt.Ltd
04.2018 - 03.2020

Residential Manager (Operation)

The Lindsay Group Of Hotel (North East Region)
01.2016 - 04.2018

Duty Manager

The Lindsay (Kolkata)
03.2014 - 04.2016

Sr.Executive (Front Desk)

The Lindsay (Kolkata)
11.2013 - 03.2014

Front Office Executive

LordsPlaza
11.2012 - 11.2013

Business Management in Hospitality Travel And CS - HOSPITALITY, TRAVEL & CUSTOMER SERVICE

ICM (Institute of Commercial Management)
04.2001 -

Diploma -

Frankfinn Institute of Air Hostess Training
04.2001 -

Bachelor of Commerce -

IGNOU
04.2001 -

12th -

N.C Autonomous College
04.2001 -

10th -

KPOH School
04.2001 -

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DIPAK MALIKCorp.General Manager (Transitel A Boutique Hotel and The Lake Hotel)