Dipak Poul
Pune
Summary
Results-oriented Technology Enthusiast with experience in managing cloud/on-prem based tools and automation projects within the Amdocs Cloud Management Platform. Committed to leveraging technical expertise to drive business outcomes and enhance customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technology Engineer
Amdocs
Pune, India
06.2022 - Current
- Managing tools under Amdocs Cloud Management Platform (ACMP), including FinOps (AWS-based Cloud Governance), Monitoring (dox/nondox applications in Cloud/On-Prem), and SRE (self-healing automation platform)
- Delivered process improvements, automations, and conducted training for freshers and colleagues, enabling them to excel in L2, L3, and Professional Services teams
- Leading a team as L3 team lead for North America accounts, overseeing monitoring product installations on Linux servers and supporting production application monitoring using technologies such as Docker, Kubernetes, Grafana, Influx DB, Redis, AWS, Prometheus, Postgres DB, Telegraf, Ansible, SiteScope, and AppDynamics
- Successfully completed AppDynamics installation, TMO CUP monitoring setup, POC for SLA feature, SiteScope to M2A threshold migration project receiving recognition from senior management, R&D directors, and the CTO
- Redesigned and developed the AWS based Auto Monitoring solution, previously dormant since 2021, making it a key feature of the cloud-native monitoring solution
- Leading Requirement Reviews, Design Reviews, and ART calls, collaborating with product owners, managers, architects, and developers to shape product roadmaps and release sprints
- Wrote and maintained custom scripts for automating deployment of custom adapters in account post release upgrade & application restart, filesystem cleanup
- Key focal for ACMP FinOps tool designed and developed for managing customer cloud environment, working with capacity team to build strategies for cost optimization to help customer using cloud environment effectively without cost spikes
- Implementing upgrades to the latest releases for all North America accounts
- Creating Root Cause Analysis (RCA) documents for P1 and P0 issues
- Collaborating with different teams like UNIX, Infra, Operations, Onsite team to smoothly handle the production issues
Service Delivery Analyst
FIS Global
Pune, India
04.2019 - 05.2022
- Cloud Application Management: Experienced in managing applications on private and AWS Cloud, including deployment, configuration, and troubleshooting across Production, UAT, and Test environments using JBoss, IIS, Apache, and Tomcat
- Automation and Optimization: Automated application deployment with PowerShell and configured AWS environments (EC2, ELB, Auto Scaling, Route53, RDS, IAM) for high availability, cost efficiency, and security
- Incident and Problem Resolution: Expertise in resolving P1-P3 issues, conducting root cause analysis, and collaborating with cross-functional teams to meet SLAs
- Disaster Recovery & Vulnerability Management: Conducted annual DR tests, managed application recovery, and remediated vulnerabilities in web and server environments
- Server Migration & Upgrades: Led server migrations, application upgrades, and client onboarding with defined cutover strategies and seamless execution
- Load Balancing & DNS: Configured and managed load balancing, proxy servers, and DNS records for applications and websites
- Client Coordination: Collaborated with clients for requirement analysis, customization, Go-Live schedules, and post-implementation support
- Monitoring and Maintenance: Enhanced application monitoring, resolved false positives, and scheduled maintenance activities to ensure uninterrupted services
- Knowledge Management: Developed and maintained a support knowledge base, ensuring clear documentation, periodic reviews, and continuous service improvement
System Administrator
Softenger India Pvt ltd
India
11.2017 - 03.2019
- VMware Administration: Managed VMware infrastructure, including installation, configuration, and upgrades of vCenter Server and ESXi
- Deployed and provisioned VMs using templates, vMotion, and Storage vMotion
- Automated tasks with PowerShell
- Windows Administration: Managed Active Directory (users, groups, OUs, and policies) granted resource access, and deployed Windows updates using WSUS
- Automated processes with PowerShell and batch scripting
- Managed Windows server administration for Vodafone-IDEA project in India
- Conducted routine backups and disaster recovery tests to maintain system reliability
Skills
- AWS
- EC2
- EKS
- CFT
- Athena
- Lambda
- ECS
- CloudWatch
- SSM
- RDS
- VPC
- IAM
- S3
- ECR
- Python
- Shell
- PowerShell
- Ansible
- Docker
- Kubernetes
- Grafana
- Prometheus
- Linux
- SRE
- CI-CD
- Jenkins
- SiteScope
- Telegraf
- AppDynamics
- Splunk
- Loom
- Terraform
- VMware
- Cloud Native Deployment
- IIS
- Jboss
- Apache-Tomcat
Certification
- AWS Certified Solutions Architect – Associate, 582BVLCJHJV11SGN
- AWS Certified SysOps Administrator - Associate, 9d38787ecf6c4ecbb211b6ea3d5bc32f
Accomplishments
- Appointed as L3 team lead in the current organization, demonstrating strong leadership and technical expertise.
Skills
AWS (EC2, EKS, CFT, Athena, Lambda, ECS, CloudWatch, SSM, RDS, VPC, IAM, S3, ECR), Python, Shell, PowerShell, Ansible, Docker, Kubernetes, Grafana, Prometheus, Linux, SRE, CI-CD, Jenkins, Monitoring tools (SiteScope, telegraf, AppDynamics, Splunk, Loom), Terraform, VMware, Cloud Native Deployment, IIS/Jboss/Apache-Tomcat
Languages
English
Hindi
Marathi
Family
Married
Personal Information
Citizenship: Indian
Timeline
Technology Engineer
Amdocs
06.2022 - Current
Service Delivery Analyst
FIS Global
04.2019 - 05.2022
System Administrator
Softenger India Pvt ltd
11.2017 - 03.2019