Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Dipak K Odedra

Dipak K Odedra

Wellington

Summary

Accomplished designer with outstanding interface performance analysis, project modeling and mapping skills. Analyzed, documented and reported challenges affecting interface output. Critical thinker with great analytical background.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Salesforce Design Lead

ACC
09.2022 - Current
  • Design the large scale salesforce solution for Internal and external users using salesforce experience cloud.
  • Design and implement salesforce identity features like Single Sign-on and multifactor authentication.
  • Manage end to end release management process using salesforce DX and Azure DevOps
  • Design the salesforce and Marketing cloud integration with salesforce data flow to marketing and back to salesforce.
  • Design the salesforce security model using salesforce profile, permission set, sharing rule, public group and restriction rules.
  • Collaborate with other team regarding salesforce design decisions and automation testing.

Lead Salesforce Platform Specialist

ACC
01.2021 - 08.2022
  • Establish delivery and technical governance framework for salesforce platform.
  • Document design standards for core salesforce.
  • End to end release management process using salesforce DX, continues integration and deployment tools setup.
  • Document non-functional requirements for salesforce platform such as availability, disaster recovery, auditing, encryption.
  • Work as technical lead for large scale salesforce service, health and experience cloud implementation.
  • Mentor junior and intermediate salesforce consultants in the platform team.

Senior Salesforce Functional Consultant

Z Energy
11.2019 - 12.2020
  • Design salesforce solution using standard CRM features, best practices, core offerings and declarative capabilities of salesforce platform.
  • Work stakeholders from business, business analyst and technical team to analyse business processes, design the solution using best practise and salesforce out of the box features.
  • Manage salesforce release update and Critical updates.
  • Integrate sales cloud with marketing cloud, Configure marketing cloud solution using different automation tools such as journey builder, contact builder, content builder, email studio.
  • Work with end users to provide user training, formulate Solution design document and user guide. Update users with new features made available by salesforce with each release.
  • Use Agile and Waterfall methodologies for the end-to-end Implementation.
  • Implement salesforce identity features for different clients such as single sign-on

Salesforce Functional Consultant

Fujitsu NZ
01.2018 - 10.2019
  • Design salesforce solution using standard CRM features, core offerings and declarative capabilities of salesforce platform.
  • Design and implement salesforce Live chat and enistein chat bot.
  • Deploy metadata using Salesforce DX and Force.com Migration Tool (ANT) and AutoRabit
  • Implement end to end CRM solutions using out of the box salesforce platform features and offering including sales, service, community, Einstein analytics, field lightning services and marketing cloud.
  • Work with pre-sales team and on RFPs and statement of work for different clients.
  • Work with end users to formulate and document business requirements and create user stories.
  • Use Agile and Waterfall methodologies for the end-to-end Implementation.
  • Implement salesforce identity features for different clients such as single sign-on and social sign-on.

Salesforce Administrator / Functional Consultant

CSuite
01.2017 - 12.2017
  • Collect client requirements through workshops and prepare product backlog with user stories.
  • Regularly arrange show and tell session (playback) with clients as per development sprint.
  • Implement end to end service cloud implementation including web-to case function
  • Implement sales cloud solution with all standard features like campaign and opportunity management, forecasting, territory management, account and contact management.
  • Environment management including policies to create/refresh sandbox and deployment
  • Support quality assurance by series of testing which allow project to meet client requirement with minimum risk.
  • Implemented user adoption techniques to leverage standard salesforce features and optimal use of licences.
  • Salesforce deployments using different tools like ANT, Force.com IDE and Change set.

Education

Information Technology L7 -

Royal Business College
Aucland
2016

B.E. Electronics & Communication Engineering -

GTU
Gujarat, India
2012

Skills

  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Experience Cloud
  • Salesforce Marketing Cloud
  • Salesforce Omni Studio
  • Salesforce DX

Languages

English
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Certification

  • Salesforce Certified Platform App Builder
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Experience Cloud Consultant
  • Salesforce Certified Field Lightning Consultant
  • Salesforce Certified Marketing Cloud Email Specialist
  • Salesforce Certified Marketing Cloud Administrator
  • Salesforce Certified Einstein Analytics and Discovery Consultant
  • Salesforce OmniStudio Consultant
  • Salesforce OmniStudio Developer
  • Salesforce Certified Sharing and Visibility Architect

Timeline

Salesforce Design Lead

ACC
09.2022 - Current

Lead Salesforce Platform Specialist

ACC
01.2021 - 08.2022

Senior Salesforce Functional Consultant

Z Energy
11.2019 - 12.2020

Salesforce Functional Consultant

Fujitsu NZ
01.2018 - 10.2019

Salesforce Administrator / Functional Consultant

CSuite
01.2017 - 12.2017

Information Technology L7 -

Royal Business College

B.E. Electronics & Communication Engineering -

GTU

Similar Profiles

CREATE PROFILE
Dipak K Odedra