DIPAL PATEL
Summary
Performance-driven Vice President with 20 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-driven Sales Head with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
25
25
years of professional experience
Work History
Vice President- Retail Asset
Ambit Finvest Pvt Ltd.(NBFC )
10.2023 - Current
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established performance goals for department and provided methods for reaching milestones.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
- Identified opportunities to improve business process flows and productivity.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Managed Unsecured Business Loan Product Sales by Direct Open Market Branch channel.
- Recently, I Won the DJFM Contest and excited for upcoming foreign trips with my team.
Business Head- Retail Asset (Vice President)
Finstars Capital LTD (NBFC)
09.2023 - 10.2023
- Managed Gujarat Region for Unsecured Business Loan product for short period of time and leave the organization for personal reasons.
State Head ( Vice President )
Ambit Finvest Pvt Ltd.
12.2022 - 09.2023
- Developed a collaborative culture, fostering teamwork and open communication throughout the region.
- Aligned regional objectives with overarching organizational goals to ensure comprehensive success across all areas of operation.
- Drove innovation within the region by encouraging creative problem-solving approaches among team members.
- Led cross-functional teams to achieve regional goals and improve overall business performance.
- Improved regional performance by implementing strategic sales initiatives and effective team management.
- Visited sites periodically to view service levels and adherence to global service standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed Unsecured Products- Business Loan Open Market- Direct channel & DSA vertical.
Head Sales (Retail Asset- Business Loan)
Digikredit Finance Pvt Ltd -NBFC.(SMECorner)
03.2018 - 11.2022
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Established strong partnerships with DSA- channel partners for seamless distribution of products across various regions.
- Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
- Received "SMECorner- Super Star Championship Award" for outstanding leadership and strong commitment to operational excellence.
- Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
- Promoted as Sales Head- Regional Sales Head from Branch manager levels.
- Managed Direct Branch & DSA Channel Vertical of Unsecured Business Loan of my regions.
Branch Manager (Retail Assets –Secured -Unsecured)
HDB FINANCIAL SERVICES Ltd (NBFC) HDFC Bank Group.
09.2016 - 03.2018
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Complied with regulatory guidelines and requirements.
- Managed Retail Asset Product Unsecured Business Loan, Loan against Property ( LAP ), Gold Loan, Used Car Loan etc., from Open Market channel.
Branch Manager–Branch Banking
Kotak Mahindra Bank Ltd.
01.2015 - 08.2016
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Complied with regulatory guidelines and requirements.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed Product Sales of Retail Liabilities, Retail Asset, Cross Sell- Life Insurance/General Insurance, Demat-Trading Account , Forex Business etc. .
Deputy Branch Manager
Kotak Mahindra Bank Ltd.
08.2012 - 12.2014
- Participated in community events as a brand ambassador, promoting bank products and services while building goodwill among local residents.
- Cultivated strong relationships with clients, resulting in improved customer loyalty and retention rates.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
Branch Sales Manager
Kotak Mahindra Bank Ltd.
07.2008 - 07.2012
- Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum impact on target audience segments.
- Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Managed accounts to retain existing relationships and grow share of business.
Assistant Manager–Direct Sales
Kotak Mahindra Bank Ltd.
10.2006 - 06.2008
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Branch Head (Retail Assets-Car Loans)
Sharma Cars Pvt Ltd. (Reputed Hyundai Cars Dealer)
12.1999 - 09.2006
- Streamlined operational processes for improved efficiency and cost reduction.
- Maximized employee engagement through regular communication, recognition programs, and team-building activities.
- Negotiated contracts with vendors for better pricing on goods and services without compromising quality.
- Enhanced customer satisfaction with responsive service and timely resolution of issues.
- Achieved consistent growth in loan portfolio by offering tailored financial solutions to clients'' needs.
- Examined customer loan applications for loan approvals and denials.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Managed Sales & Retail Asset of Hyundai Cars like Santro, Getz, Electra, Accent, Sonata etc,.
Skills
- Coaching and Mentoring
- Performance monitoring
- Complex Problem-Solving
- Negotiation expertise
- Business Development
- Client Relationship Management
- Decision-Making
- Team Leadership
- Business development and planning
- Client acquisition
- Profitability Optimization
- Sales funnel management
Accomplishments
- I Won Certificate by Kotak Bank Business Head Mr. Virat Diwanji – EVP for Insurance & Mutual fund Pan India contest – 2015-16 for Achieved 3rd Rank in Gujarat & Rajasthan.
- I Won Certificate By Kotak Bank Group Head – Mr. Shanti Ekandaram for Term Deposit contest - 2015-16.
- I Won Award & Trophy Plus Certificate from Kotak Bank Group Head – Mr. KVS Maninan for contest of "Garv Nahi To Kuchh Nahi"-Kotak in 2009-2010.
- I got Award for Branch Audit Control in 2008 to 2010 by Mr. Puneet Kapoor – Exec Vice President – Retail Liabilities & Branch Banking head of Kotak Bank.
- I got Pan India 3rd Rank for Insurance Contest (Silver Star) in the month of Sept.2008 as a Supervisor & awarded with gift voucher & Trophy + Certificate sign by Mr Mahesh Bala (Head Acquisitions-KMBL) & Suresh Agarwal (Alternate Channel Head-KLI).
- I achieved Hi-Flier status in Kotak Mahindra Bank Ltd – Race Program within 16 months.
- I won "Sansui 20” colour T.V. for achieving Rs 84.50 Lacs highest finance target in the year 2000 from Kotak Mahindra Prime Ltd.
- I recognized by a trip to Australia from Hyundai Motors India Ltd. & Sharma Cars Pvt. Ltd. in the year 2004 for outstanding performance..
- I won SMECorner "Super Star Champion Award" Trophy & Certificate plus international trip for excellence performance.
Residential Address
A-401, The Nest Residency, Opp. Devasya Gold, Near Fortune Circle, Nikol, Ahmedabad- 382350
Academic Qualification
- B.Sc. Graduate from Gujarat University in April, 99
- H.S.C. from G.S.E.B. in April, 96
Personal Information
Date of Birth: 24th July, 1978.
Marital Status : Married
Hobbies : Reading & Travelling.
Timeline
Vice President- Retail Asset
Ambit Finvest Pvt Ltd.(NBFC )
10.2023 - Current
Business Head- Retail Asset (Vice President)
Finstars Capital LTD (NBFC)
09.2023 - 10.2023
State Head ( Vice President )
Ambit Finvest Pvt Ltd.
12.2022 - 09.2023
Head Sales (Retail Asset- Business Loan)
Digikredit Finance Pvt Ltd -NBFC.(SMECorner)
03.2018 - 11.2022
Branch Manager (Retail Assets –Secured -Unsecured)
HDB FINANCIAL SERVICES Ltd (NBFC) HDFC Bank Group.
09.2016 - 03.2018
Branch Manager–Branch Banking
Kotak Mahindra Bank Ltd.
01.2015 - 08.2016
Deputy Branch Manager
Kotak Mahindra Bank Ltd.
08.2012 - 12.2014
Branch Sales Manager
Kotak Mahindra Bank Ltd.
07.2008 - 07.2012
Assistant Manager–Direct Sales
Kotak Mahindra Bank Ltd.
10.2006 - 06.2008
Branch Head (Retail Assets-Car Loans)
Sharma Cars Pvt Ltd. (Reputed Hyundai Cars Dealer)
12.1999 - 09.2006
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