Dipali Mardhekar
Thane
Overview
5
5
years of professional experience
Work History
Senior Receptionist
Adani International Airport lounge Mumbai
08.2022 - 04.2024
- Planning and organising all the tasks to be completed by the reception team to achieve all goals
- Allocating responsibilities to the team and following up with the progress
- Conducting regular training for the new joinees to groom them well with the lounge processes
- Coordinating with all Airlines for billing and other lounge queries
- Discussing new ideas and strategies with managers to find ways to earn more revenue
- Reporting all the issues and queries to the managers to conclude
- Ensuring all stores and required stationery are always available
- Ensuring the highest level of customer care is always adhered
- Guest handling and assisting them with all their requests during their stay.
Receptionist
SRCC children’s Hospital Mumbai
09.2019 - 02.2022
- Answering phone calls and attending queries of customers at the help desk
- Giving appointments to the patients as per the doctor’s schedule
- Doing billing for consultation, blood investigations, and radio diagnostics
- Co-ordination between patients & doctor for the smooth flow of patients
- Proper filling of all the necessary document of the patients for the audit purpose.
Education
B.Com - Graduated
Mumbai University
12th - Passed
RJ Thakur College
10th - Passed
St. Lawrence School
Diploma - Aviation, Hospitality and Travel management
Frankfinn Institute of Air Hostess training
01.2019
Skills
- Exceptional leadership
- Communication
- Good Listener
- Flexibility
- Teamwork
- Problem Solving
- Organization Skills
Accomplishments
- Diploma in Aviation, Hospitality and Travel management from Frankfinn Institute of Air Hostess training in the year 2019
- Won the Star Yaar Kalakar in the financial year 2023-2024
- Was the highest seller of FNF in the month of December 2023
Languages
English
Marathi
Hindi
Hobbies and Interests
- Listening Music
- Traveling
Timeline
Senior Receptionist
Adani International Airport lounge Mumbai
08.2022 - 04.2024
Receptionist
SRCC children’s Hospital Mumbai
09.2019 - 02.2022
B.Com - Graduated
Mumbai University
12th - Passed
RJ Thakur College
10th - Passed
St. Lawrence School
Diploma - Aviation, Hospitality and Travel management
Frankfinn Institute of Air Hostess training