Dipali Narkhede

SProject

Genesys : Genesys provides a platform that is responsible to manage that chat functionalities between chat users and chat agents. Additionally the chat conversation could be established between chat users and chatbots.

Key Responsibilities:

• Analyzation and checking of the DMS logs.
• Develop new requirements.
• Write the unit test cases for java code to ensure that the code meets quality standards and followed the coding guidelines as suggested by Sonarqube.
• Major, minor and critical bug fixing.
• Build and deploying the implemented code in development and QA environment.

Liveperson : LivePerson is also one of communication platform that allows customers to communicate with chatbots and if needed be handed over to real agent.

Key responsibilities:

• Develop new Requirements and provide good innovative solutions.
• Maintain a code quality on Sonarqube must be 80%.
• Major, minor and critical bug fixing.