Proficient with Microsoft Office, PowerBI, Tableau, MySQL, Python scripting
Varun Mainkar
Intermediate Representative
Pune
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Intermediate Representative
BNY MELLON INTERNATIONAL OPERATIONS CENTRE LTD
Pune
03.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
Senior Customer Service Representative
ADP INDIA PVT LTD
Pune
07.2022 - 12.2022
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Greeted customers and listened closely to problems described to determine solutions.
Senior Customer Service Representative
WNS INDIA PVT LTD
Pune
03.2021 - 07.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Visited customer offices to handle on-site concerns and maximize account loyalty.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Greeted customers and listened closely to problems described to determine solutions.
Administration Executive
Jhetam Consultancy Services Pvt Ltd
Navi Mumbai
04.2019 - 09.2020
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained protocol throughout routine work days and special events.
- Created and updated records and files to maintain document compliance.
- Collected data, input records and protected electronic files.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted research to assist with routine tasks and special projects.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Education
Bachelor Of Computer Applications - Computer And Information Sciences
Shankarlal Khandelwal College of Commerce, Arts AndScience
Akola 07.2007 - 12.2012
Skills
Problem-Solving
undefinedAccomplishments
• Received Certificate of Appreciation from Director of Jhetam Consultancy Services Pvt Ltd.
• Awarded as Star Performer at WNS GLOBAL.
Software
Pursuing Data Analytics Certification
Timeline
Intermediate Representative
BNY MELLON INTERNATIONAL OPERATIONS CENTRE LTD
03.2023 - Current
Senior Customer Service Representative
ADP INDIA PVT LTD
07.2022 - 12.2022
Senior Customer Service Representative
WNS INDIA PVT LTD
03.2021 - 07.2022
Administration Executive
Jhetam Consultancy Services Pvt Ltd
04.2019 - 09.2020
Bachelor Of Computer Applications - Computer And Information Sciences
Shankarlal Khandelwal College of Commerce, Arts AndScience
07.2007 - 12.2012
Similar Profiles
Mayur BhujbalMayur Bhujbal
Senior Analyst at BNY Mellon International Operations India Pvt. LtdSenior Analyst at BNY Mellon International Operations India Pvt. Ltd
Bhagyashri MANGUDKARBhagyashri MANGUDKAR
Assistant Manager - Financial Reporting at BNY Mellon International Operations (I) LtdAssistant Manager - Financial Reporting at BNY Mellon International Operations (I) Ltd
Dineshkumar KandasamyDineshkumar Kandasamy
Information Security Specialist at BNY MELLON International Operations India Private LimitedInformation Security Specialist at BNY MELLON International Operations India Private Limited