Dipali Shah
Ahmedabad
Summary
Results-oriented Insurance Manager with expertise in insurance policies, risk management, and customer relationship building. Developed and implemented customer retention strategies that enhance satisfaction and loyalty while promoting teamwork across diverse teams. Strong leadership and strategic planning capabilities have driven operational efficiency and improved customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Insurance Manager
Landmark Automobiles Private LTD
Ahmedabad
06.2021 - Current
- Recognized for delivering exceptional customer service through proactive resolution of problems.
- Achieved high customer satisfaction by providing knowledgeable solutions and friendly service.
- Collaborated with diverse colleagues to resolve product-related issues, improving customer satisfaction.
- Provided attentive service to customers in face-to-face interactions and telephone communications.
- Contributed innovative ideas that streamlined team processes and improved overall productivity.
- Facilitated collaboration among cross-functional teams, driving achievement of shared project goals.
- Worked alongside team members to meet project objectives within established timelines.
Assistant Manager
Landmark Insurance Broker Pvt LTD
Ahmedabad
02.2013 - 05.2021
- Coordinated daily operations to enhance client service delivery.
- Managed customer accounts for contract renewals and service updates.
- Collaborated with sales teams to identify renewal opportunities and strategies.
- Developed reports on renewal trends and customer feedback to inform strategic decisions.
- Utilized CRM systems to track renewal progress and customer interactions.
- Facilitated communication between internal teams to streamline renewal cycle.
Front Desk Manager
Idea Cellular Pvt LTD (Shivalay Marketings)
Ahmedabad
03.2010 - 01.2013
- Mentored new sales representatives on best practices and product expertise to enhance team effectiveness.
- Evaluated team performance through regular reviews, identifying areas for improvement and implementing actionable feedback.
- Maintained strong client relationships, contributing to heightened customer satisfaction.
- Followed up on inbound leads to identify and secure new sales opportunities.
- Encouraged repeat business by nurturing relationships with existing customers.
- Trained junior sales staff to improve product knowledge and boost their sales performance.
Insurance Agent
Landmark Insurance Broker Pvt LTD
Ahmedabad
01.2007 - 02.2010
- Tailored insurance plans according to individual client preferences and needs.
- Conducted thorough policy reviews for clients to ensure appropriate coverage.
- Processed claims efficiently while guiding clients through procedural steps.
- Acquired new clients through effective cold calling and leveraging referrals.
- Built long-term client relationships, enhancing retention rates.
- Provided exceptional customer service by clarifying document details and resolving inquiries.
- Onboarded new agents, educating them on company policies and product offerings.
Marketing Executive
Excellence Car Studio Pvt LTD
Ahmedabad
01.2004 - 12.2006
- Developed and executed marketing strategies and campaigns that enhanced brand visibility.
- Coordinated promotional events and customer engagement activities, fostering stronger community connections.
- Built and maintained relationships with vendors, agencies, and suppliers to ensure quality service delivery.
- Managed a current database of customer contact information for streamlined communication.
Education
Baccalaureate - Commerce
CU Shah City Commerce College
Lal Darwaja, Ahmedabad06-1994
Skills
- Quote negotiation
- Policy compliance
- Risk mitigation
- Data analysis
- Retention strategies
- Relationship management
- Team collaboration
- Effective communication
Languages
English
Advanced (C1)
C1
Gujarati
Native
Native
Hindi
Upper Intermediate (B2)
B2
Certification
- Best Marketing Executive - Excellence Car Studio
- Best Target Roll-over Achiever - Landmark Insurance Broker
Accomplishments
- Best Performer Across West Zone - 2021 & 2022 Performance
Timeline
Insurance Manager
Landmark Automobiles Private LTD
06.2021 - Current
Assistant Manager
Landmark Insurance Broker Pvt LTD
02.2013 - 05.2021
Front Desk Manager
Idea Cellular Pvt LTD (Shivalay Marketings)
03.2010 - 01.2013
Insurance Agent
Landmark Insurance Broker Pvt LTD
01.2007 - 02.2010
Marketing Executive
Excellence Car Studio Pvt LTD
01.2004 - 12.2006
Baccalaureate - Commerce
CU Shah City Commerce College