Dipan Mazumder
Project Lead
Bangalore
Summary
A seasoned professional with 12 years of experience, possess hands-on expertise in designing, implementing, and configuring software solutions and architectures. Proficient in brainstorming and integrating enterprise tools, conduct system analysis to enhance operations, automate tasks, and uphold security postures. Skilled in effective client communication, ensure the successful execution of significant projects within specified timelines, consistently achieving a 100% Customer Satisfaction (CSAT) rate.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Project Lead
Persistent Systems
Bangalore
06.2020 - Current
- Upholding integrity of security environment including Disaster Recovery (DSA/DR) measures for infrastructure availability and Business Continuity Planning with 100% fail-over.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information
- Established security gap mitigation by creating custom analyses with specialised Security/Compliance reports based on scans and assessments.
- Integrated cutting-edge technologies into software solutions, staying ahead of the curve in an ever-evolving industry landscape.
- Developed application architecture strategy to specifically align with business goals
Technical Lead
Trianz
02.2018 - 06.2020
- Administering BigFix (IEM) and overseeing tasks such as OS/security patching, Fixlet/baseline/task execution, and installation, configuration, and upgrade of BigFix Infrastructure at enterprise scale with high availability (HA) and disaster recovery (DR).
- Taking end-to-end ownership and leadership in resolving high severity production incidents maintaining 100% compliance.
- Leading and defining delivery process for Service Improvement initiatives.
- Serving as escalation point for all customers, stakeholders, and IT Management regarding services provided.
- Providing production support and deliveries in alignment with existing ITIL framework, leveraging Service-Now.
- Conducting Proof of Concepts (POCs) for potential customers to showcase BigFix functionalities.
Technology Specialist
Wells Fargo
04.2014 - 02.2018
- Designing architecture and deployment of roles in DSA environment with over 80,000 endpoints.
- Re-engineering infrastructure based on capacity planning, address APARs and CVEs and implement enhancements.
- Enforcing security policies and applying software patches, while automating reporting based on client needs.
- Responsible for designing recovery strategies as Business Continuity Administrator.
- Engage in discussions on application road-maps with vendor and collaborating on expected architectural enhancements onsite.
- Managed reporting and documentation for production environment with high-quality, efficient approach.
Software Engineer
Wipro
03.2012 - 03.2014
- Was in-charge of handling end-to-end monitoring environment by leveraging applications like IBM Tivoli (ITM), HP Operation Manager (HPOMW), Nagios etc.
- As part of Inventory and License Management have in-depth configuration knowledge on IBM License Metric Tool (ILMT 7.x), SNOW etc.
- Gained extensive hands-on experience on AIX, Linux & Shell Scripting.
- Incident & Change management based on Remedy tickets.
Education
Advanced Certificate - Cybersecurity, Computer And Information Systems Security
International Institute of Information Technology
Bangalore 03.2022 - 11.2022
Postgraduate Degree - Information Technology and Service Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bangalore 01.2019 - 01.2021
Bachelor of Computer Applications - Computer And Information Sciences
JIS College of Engineering
Kolkata 06.2008 - 07.2011
Skills
Enterprise Architecture
Certification
Microsoft Certified: Azure Security Engineer Associate - Microsoft, 09/2023, 09/2024
Honors Awards
- Top Talent (FY 20-21) - Persistent Systems, 05/2021
- Wells Fargo Annual Conclave Winner (Dubai - WAC 2017-18) - Wells Fargo, 01/2018
- Achieving Excellence - 4 - Wells Fargo, 05/2017
Accomplishments
- Achieved 100% CSAT for consecutive three years through effectively client deliveries.
- Mentored & lead a team of five in securing First place in WatsonX challenge (FY 23-24)
- Recognized as Top Talent (FY21) for restructuring and strategizing client environment.
- Got awarded at WAC 2018 (Dubai) for configuration of Bigfix Infrastructure for the entire Bank.
- Received Achieving Excellence-4 for cost saving and migration of 80k Endpoints.
Timeline
Advanced Certificate - Cybersecurity, Computer And Information Systems Security
International Institute of Information Technology
03.2022 - 11.2022
Project Lead
Persistent Systems
06.2020 - Current
Postgraduate Degree - Information Technology and Service Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
01.2019 - 01.2021
Technical Lead
Trianz
02.2018 - 06.2020
Technology Specialist
Wells Fargo
04.2014 - 02.2018
Software Engineer
Wipro
03.2012 - 03.2014
Bachelor of Computer Applications - Computer And Information Sciences
JIS College of Engineering
06.2008 - 07.2011