DIPAN SUR
Bengaluru
Summary
Mid-level professional with over 2 years of experience in the hospitality and travel industry, with a strong focus on client servicing, including HNI client management. Holds a B.Sc. in Hospitality, along with dual postgraduate degrees—M.Sc. in Hospitality Administration and an MBA in Marketing—offering a unique blend of service excellence and strategic insight. Currently working as a Marketing and Expansion Manager, overseeing vendor audits, BTL marketing execution, and school onboarding while closely collaborating with C-suite leadership to drive operational efficiency and service delivery.
Overview
3
3
years of professional experience
Work History
Marketing and Expansion Manager
K12 Techno Services Pvt. Ltd.
01.2025 - Current
- Led the end-to-end expansion of Orchids International Schools, including scouting and onboarding new school properties as per operational and branding criteria.
- Conducted BTL marketing audits (leaflet distribution, wall branding, billboard campaigns), verifying vendor-submitted proofs and ensuring compliance across locations.
- Handled Purchase Requisitions (PRs) and Purchase Orders (POs) using SAP, coordinating with vendors and finance teams for timely approvals and payments.
- Utilized CRM tools to track campaign performance, lead closures, employee task progress, and school-level visibility metrics.
- Cross-verified vendor activity through image audits and flagged discrepancies to prevent payment fraud and uphold marketing integrity.
- Collaborated directly with the CBO and C-suite on expansion strategies, vendor escalations, and operational alignment.
Marketing Intern
ITC Limited
05.2024 - 07.2024
- - Conducted feasibility studies and marketing planning for the launch of a new dairy product.
- - Engaged in B2B sales, market research, product placement, and competitor analysis.
- - Designed branding strategies, supported sampling campaigns, and developed consumer insights reports.
Key Account Manager
Biswa Bhromon (Tours and Travels)
01.2022 - 07.2023
- Acted as a dedicated travel consultant for both corporate and HNI clients, offering personalized travel solutions, itinerary planning, and end-to-end support.
- Handled ad hoc travel requests and urgent client requirements with quick turnaround, ensuring high satisfaction and repeat business.
- Managed key accounts and built long-term relationships by delivering customized travel experiences aligned with client preferences and budget.
- Oversaw the complete booking cycle—transport, stay, visa, insurance, and special arrangements—for domestic and international trips.
- Supported group tour planning, corporate events, and leisure packages, ensuring smooth coordination across vendors and logistics.
- Organized and coordinated events, including corporate offsites, destination weddings, leisure group tours, and customized client gatherings
Education
MBA (Global) - Marketing & International Business
Globsyn Business School
04-2025
M.Sc. - Hospitality Administration
NCHMCT, Institute of Hospitality
06-2022
B.Sc. - Hospitality and Hotel Administration
IHMCTAN
09-2020
Skills
- High-Value Client Acquisition & Retention
- Travel Itinerary Planning & Consultation
- Event Planning & Coordination
- Ad Hoc Client Request Handling
- Working with C-Suite & Senior Leadership
- BTL Campaign Auditing
- CRM-Based Lead Tracking & Follow-ups
- Campaign Performance Monitoring (BTL/Visibility)
- Vendor Management & Evaluation
- Marketing Spend Documentation & Invoice Review
- SAP – PR/PO Management & Vendor Coordination
- Cross-Functional Collaboration
Hobbies and Interests
Traveling, Cooking, Driving, Watching Movies and Web Series
Hobbies
Travelling, Cooking, Watching movies and web series, Driving
Languages
English
Bilingual or Proficient (C2)
Timeline
Marketing and Expansion Manager
K12 Techno Services Pvt. Ltd.
01.2025 - Current
Marketing Intern
ITC Limited
05.2024 - 07.2024
Key Account Manager
Biswa Bhromon (Tours and Travels)
01.2022 - 07.2023
MBA (Global) - Marketing & International Business
Globsyn Business School
M.Sc. - Hospitality Administration
NCHMCT, Institute of Hospitality
B.Sc. - Hospitality and Hotel Administration
IHMCTAN
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