Dipangkar Mishra
Guwahati
Summary
Looking for a career position where professional experience and expertise will be regarded as a wealth of an organization. And My knowledge can contribute to the growth of the organization.
Overview
10
10
years of professional experience
Work History
Manager -Branch operation Manager
Kotak Mahindra bank ltd
08.2021 - Current
- Handling of Annual audit including all internal audit of the branch
- Handling notices, AML queries
- Looking after overall smooth running of the branch
- Team management resulting in the best outcome
- Resolving overall complaints including BO and Nodal
- Control of Branch service score card
- Working with team to achieve their Individual KRA along with Branch score
Service Delivery ambassador (Assistant Manager)
Rbl Bank Ltd
01.2019 - 07.2020
- Customer servicing -Handling customer queries in terms of Investment and transaction banking
- Transaction processing-Processing of all the transfer and NEFT and RTGS transaction
- Processing of all the inward and outward clearing cheques
- Issuance of locker
- Maintenance of registers processing of record of the entire customer request registers which includes all the compliances that need to follow in banking
- Giving best to Contribute to the revenues of the Organization
CUSTOMER SERVICE OFFICER
AXIS BANK LTD
07.2015 - 07.2018
- Customer servicing -Handling customer queries in terms of Investment and transaction banking
- Transaction processing-Processing of all the transfer and NEFT and RTGS transaction
- Processing of all the inward and outward clearing cheques
- Issuance of locker
- Maintenance of registers processing of record of the entire customer request registers which includes all the compliances that need to follow in banking
- Responsible for opening and closing of day end cash transaction of the bank
- Maintenance of all the cash transaction related registers
- Handling of vault keys and registers
- Preparation of STR-8 and STR-9 report
- PRF creation
- ATM verification of the branch
Deputy Manager: Role -SDO Authorizer
Kotak Mahindra bank ltd
- Authorization of All cash and Non-cash transaction
- Issuance of Locker and Surrender
- Keeping check of Heath scorecard of the Branch service Team
- Checking of service requests
- Handling of Legal notices and Deceased Cases
- Handling of Branch Nodal Complaints
Trainee
Brand Kraft Marketing Group
- Study of the advantages and impact of BTL in the sales of different consumer products
- Responsible for handling all the promotional activities related to FMCG products
- Worked as supervisor for organizing different promotional activities in Malls
- Maintaining data of all the customers and calling them for feedback of our activities
Education
Masters in Business Administration (M.B.A) - Marketing and sales
Amity university
NoidaBachelor in business administration -
Sikkim Manipal University
12th -
Assam Higher secondary education council
10th -
SEBA
Skills
- strong communication
- financial analysis
- customer service, problem-solving, and adaptability
- Audit management
- AML compliance
Disclaimer
I declare that all the information mentioned above is true to the best of my knowledge.
Personal Information
- Father's Name: Ashok Mishra
- Mother's Name: Anita Sharma
Languages
English
First Language
Hindi
Beginner
A1
Assamese
Beginner
A1
Nepali
Beginner
A1
Timeline
Manager -Branch operation Manager
Kotak Mahindra bank ltd
08.2021 - Current
Service Delivery ambassador (Assistant Manager)
Rbl Bank Ltd
01.2019 - 07.2020
CUSTOMER SERVICE OFFICER
AXIS BANK LTD
07.2015 - 07.2018
Deputy Manager: Role -SDO Authorizer
Kotak Mahindra bank ltd
Trainee
Brand Kraft Marketing Group
Masters in Business Administration (M.B.A) - Marketing and sales
Amity university
Bachelor in business administration -
Sikkim Manipal University
12th -
Assam Higher secondary education council
10th -
SEBA