Dipankar Bose
New Delhi
Summary
Dynamic technology professional seeking a challenging position that leverages a diverse skill set while fostering an environment of integrity and trust. Passionate about evaluating emerging technologies, developing strategic initiatives, and managing risk to drive innovation. Committed to enhancing and implementing compliance standards to ensure organizational success and resilience. Eager to contribute to a forward-thinking team dedicated to excellence in technology solutions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Associate General Manager Operations
HCL Technologies Ltd.
10.2010 - Current
- AGM Operations HCL Technologies Bangalore/Noida
- Operations Head – IT Infrastructure, INFOSEC/RISK, Facility and Financials.
- 1. Infrastructure Management:
- A. Setting up and maintaining an engagement as per client requirement and specification B. Budgeting, defining and implementing cost effective processes to enhance ROI and thereby contributing toward the profit margin of the program. C. Coordination & interaction with cross functional team for infrastructure/ network/security setup for project delivery and resolve related problems with quick and effective resolution. D. Managing all operational escalations from client for the engagement.
- 2. Information Security & Risk management:
- A. Align the engagement to meet HCL information security standards. B. Define system hardening guidelines and implementing them to meet client/regulatory requirement. C. Do periodic risk assessment for the engagement by conducting internal reviews of IT & general infrastructure setup and vulnerability assessment. Brainstorm, debate, and discuss with customer representative and senior management on a quarterly basis for addition, removal and modification of existing and new risk at operational level. D. Face HCL internal audit, customer audits as well as any other external audits as per regulatory requirement. Ensure tracking and timely closure of all non- compliant issues from all such audits. E. Publish engagement level monthly security matrix and further identify new measurement criteria in consultation with customer to enhance the effectiveness of such a matrix.
- 3. Vulnerability and Threat Management:
- A. Review and analysis weekly reports from firewall and IPS. B. Enforce industry standard security controls like authentication of IDs under dual control, Laptop encryption, VPN connectivity to customer provided application etc. C. Ensure compliance to change and incident management process by all engagement staff. D. Ensuring Legal and corporate compliance are adhered to for all projects in the engagement. E. Conduct Information security training session for management, staff and security personnel.
- 4. Project Management:
- A. Co-ordination with customer’s operations team (Japan) for addressing project related grievances and bottle neck.
- Vendor Management and ensure for SLA sign-up. B. Customer provided and HCL procured Asset & Inventory management. C. Maintaining balance between cost & level of service of the Facility Management team. D. Control and facilitate all project specific procurement in the engagement. E. Conduct monthly senior level engagement review on financial and project health.
- 5. Financial and Operations Management:
- A. Custodian for Delivery Unit P&L account. B. Responsible for onsite and offshore realization target are met through effective utilization of resources in all the projects in the engagement. C. Ensure smooth generation project wise, monthly customer invoices. E. Development of project improvement plan and ensure margin improvement plans are implemented into actions. F. Annual budget formulation and ensure the yearly engagement expenses are within the allocated budget.
- 6. Resource & Stakeholder Management:
- A. Responsible for customer mapping to HCL senior member and onboarding. Taking monthly/quarterly and yearly feedback for improved customer satisfaction. B. Entrusted with the KPP of monthly and quarterly resource planning based on business forecast from sales team. C. Resource onboarding and assignation of resources to projects based on their skill set is part of my KPP.
- TWENTY-FIVE YEARS OF EXPERIENCE IN INFRASTRUCTURE & PROBLEM, PROGRAM / OPERATION MANAGEMENT, INFORMATION SECURITY & RISK MANAGEMENT IN DIVERSE ENTERPRISE ENVIRONMENT. TOTAL Experience: 26 Years 7 months (As on Oct -2024)
AVP Business System
CitiFinancial Consumer Finance India Ltd.
03.2004 - 09.2010
- AVP – Business Systems (CitiFinancial India, a Citigroup Company) Kolkata/Delhi
- India Head – IT Infrastructure Support, Problem Management & Information Security administration.
- 1. Information Security Administration
- A. Facilitate Single sign on privileges to all business users.
- B. Maintenance of Active Directory Infrastructure.
- C. To ensure all entitlement reviews related to IT infrastructure are conducted timely.
- D. User ID creation, modifications and deletion.
- E. Maintenance of Blackberry Messaging Services Server.
- F. Ensure all modifications/changes to existing applications are as per the Citi information security standards.
- 2. IT Operations of CitiFinancial India Infrastructure
- A. Exchange Messaging Environment Infrastructure
- B. Risk-Mitigation in IT Processes covering Problem Management, Business Continuity Plan.
- C. Anti-Virus.
- 3. Head - Problem and Incident Management.
- 4. Defining & implementing cost effective process to enhanced internal customer satisfaction.
- 5. Coordination & interaction with cross functional team for infrastructure/application related problem and its quick resolution.
- 6. Escalation Handling.
- 7. Managing a team of fifty-four support staff PAN India.
- 8. Co-ordination with regional team leaders for addressing on the job grievances.
- 9. Vendor Management and paving way for SLA sign-up.
- 10. Managing and supporting existing business application.
- 11. IT Asset & Configuration management.
- 12. Maintaining balance between cost & level of service of the Facility Management team.
- 13. Coordination with global problem management team for problem resolution for high severity incidents.
- 14. User education about process and applications through available medium of communication.
- 15. Software Inventory management with version control, evaluation of new purchase request and renewal of licenses.
Sr. Executive IT Systems
The Hindustan Times Ltd.
03.2000 - 04.2004
- Senior Executive – Systems (Hindustan Times Ltd.) Mohali/Raipur/Delhi/Kolkata.
- Leader – Facility Management, IT Operations & Production Support.
- 1. 24X7 maintenance of systems department.
- 2. Administration of 4 Wintel servers. RAS management & ISA.
- 3. Lotus Notes server maintenance.
- 4. Ensuring inflow of stories from different agencies.
- 5. Maintaining network uptime with Point-to-point link on Cisco devices & RPS.
- 6. Vendor Management.
- 7. Remote management of desktops for software up-gradation, patch management & antivirus management & software, hardware level support.
- 8. Upkeep and maintenance of Sun Blade100 CPU with storage A1000 for production of pages in SAP & monitoring release of news pages from editorial to pre-press.
- 9. Monitoring inflow of news items from agencies like PTI, UNI and other correspondence.
- 10. Distribution of the local edition news pages to other editions such and Delhi, Kolkata, Patna.
Executive IT Systems
The Statesman Ltd.
04.1998 - 03.2000
- Executive – Systems (The Statesman Ltd.)
- Junior Level - Facility Management, IT Operations
- 1. Managing & Supporting Novel Netware 4 & Win NT servers
- 2. Technology Evaluation & reporting to the concerned.
- 3. Infrastructure solution implementation.
- 4. Monitoring inflow & outflow of stories to and from news agencies.
- 5. UNIX based CUI Business application support.
- 6. Maintaining network uptime with Point-to-point link & VSAT connectivity.
- 7. Maintenance of the official web site of The Statesman Ltd.
- 8. Software & hardware level support for desktops.
Education
MBA - Systems, Finance
IISWBM
Skills
- Result-oriented, resolute individual possessing strong analytical aptitude with proven communication skill & excellent interpersonal skill
- Strong Analytical, result oriented decision making & program management skills
- Ability to intuitively see through complex situations and identify key business, architectural, Application development, infrastructure, process, and organizational issues
- Able to go beyond expressed business requirements and identify perceived business requirements
- Ability to identify core business and technology expertise lacking in IT and financial Operations and build a competent virtual team through pragmatic partnerships with vendors, business units & peer organizations
- Operational efficiency
- Problem-solving aptitude
- Effective leader
- Problem-solving
- Business operations background
- Program administration
- Budgeting expertise
- Business operations
- Vendor relationship management
- Operations expertise
- Operations management
- Operations
- Profitability optimization
- Cross-functional team coordination
- Strategic planning skill
Accomplishments
- I have been instrumental in setting up the systems department single handedly for HT Media limited at Mohali printing facility from its inception.
- I had successfully completed the project of setting up the IT facility at Raipur for HT Media Ltd, a three months’ assignment.
- I have provided consultancy service to a Dhaka based Bengali newspaper “Sanbad” for their entire automation process of production, erstwhile done manually.
- I was promoted to a Managerial position within a period of 18 months in CitiFinancial.
- Took up the responsibility of IT infrastructure support & IT Problem/Incident Management for CitiFinancial India & transferred to Delhi HO in a national role after a successful tenure of two years as Regional Manager East.
- I got promoted to the post of an AVP in April 2009 with additional responsibility of Information security Administration.
- Awarded in HCL for outstanding contribution towards in ODC Operations within six months from the date of joining the organization.
- I have successfully able to setup and sustain an Information security governance framework for the entire engagement in HCL, spanning across Noida and Bengaluru for 3 Japanese customers who are market leaders in their field of consumer electronics. This includes understanding their requirements and methodology and implementing a security framework within the guidelines of their respective MSA.
- Promoted to a Group Manager Operations role in Jul 2016.
- I got picked-up as the official representative to front ending my current Line of Business in Cyber security assessment conducted by a world leading cyber security professional organization for identifying threats and vulnerabilities and produce possible feasible effective mitigation plan.
- Promoted to Associate General Manager role in Oct 2021 with added responsibility of multiple Delivery units.
- In Oct’23 I was assigned a crucial responsibility of spear heading the Financial Operations of my super delivery unit with a quarterly revenue exceeding 28M. Coordinating and front-ending with the organization’s financial team on behalf of the delivery unit being the key primary performance parameter (KPP). This involves ensuring financial accuracy, managing budget, weekly forecasting, UAR & UBR conversion, financial analysis and aligning financial strategies with the overall goals of the delivery unit.
Certification
- Information Technology Infrastructure Library Foundation (ITIL) v3 certification with 80% marks
- Certified Information Security Manager (CISM) from ISACA.
- Certified ISMS Auditor/Lead auditor (BS ISO/IEC 27001:2005 & 2013)
- Qualified Independent Directors Data from Indian Institute of Corporate Affairs
LANGUAGES KNOWN
English
Hindi
Bengali
Timeline
Associate General Manager Operations
HCL Technologies Ltd.
10.2010 - Current
AVP Business System
CitiFinancial Consumer Finance India Ltd.
03.2004 - 09.2010
Sr. Executive IT Systems
The Hindustan Times Ltd.
03.2000 - 04.2004
Executive IT Systems
The Statesman Ltd.
04.1998 - 03.2000
MBA - Systems, Finance
IISWBM
HOBBIES & INTERESTS
Swimming & Trekking, Squash, Traveling, Internet surfing
TRAINING/EXPOSURE
- Cisco Certified Network Associate - Cisco
- Diploma in Hardware & Networking - UNICORE Centre for Hardware & Networking
- Post graduate Diploma in Software Application & Programming - NIIT
- SAP training on Planpag, Qlink & Psgen modules - Siemens
- Certified ITIL Foundation - APMG/EXIN
PERSONAL DETAILS
- DATE OF BIRTH: 1st April 1973
- PERMANENT ADDRESS: G30 Brahma Apartments Sector 7 Plot no. 7 Dwarka New Delhi 110075
- PRESENT ADDRESS: Same as permanent address.
Affiliations
- Independent Directors Data Bank (IICA)
Swimming, Squash, cycling
A passionate person on any assignments unless the end result is achieved.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
All Microsoft tools
Interests
Cyber Security