Dipankar Burman
Consultant - Data Science
Summary
Digital analytics manager with 9 years of cross functional experience across industry classes. Passionate about data driven decision making and analysis.
Overview
6
6
Certifications
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Senior Manager (Analytics Consulting)
eClerx
Mumbai
06.2019 - Current
- Leading the web and mobile analytics engagement for an international bank to optimize customer journey across the digital channels resulting in increased conversions and reduced churns
- Worked on PMO role for 13 processes and established a centralized Project Governance Structure which gave upper management a real time decision making ability
- Developed business relationships and secured additional business opportunities from both new and existing clients
- Maintained customer satisfaction by providing periodic project status, risks and remedies
- Forecast resource management financials to minimize resource wastage and determine profit margins.
Business Analyst
S. M. Engineering Corporation
Kolkata
12.2015 - 05.2018
- Designed and developed decision support systems which enabled senior executives to develop short and long-term strategic plans
- Analyzed the business processes for inefficiencies and identified opportunities for improvement
- Instituted new reporting structure which helped us to cater to new clients and achieved 18% growth by revenue year-over-year in 2016-17
- Interfaced with clients as well as stakeholders to address their concerns and requirements
Information Technology Analyst
Tata Consultancy Services Limited
Kolkata, West Bengal
12.2015 - 05.2018
- Designed and created 100+ Extraction, Transformation and Load (ETL) processes of data functions in the company and ensured optimum performance and quality
- Worked closely with leading U.S.A. based client in Healthcare Domain to solve complex business problems
- Initiated and delivered successful projects to improve systems and performance from concept to roll-out in large, complex development and production environments
- Worked as a liaison between geographically dispersed teams
- Led off-shore technical teams via training and analyzing business requirements
- Skilled in improving team performance while securing customer loyalty and forging valuable relationships with internal and external partners
- Conducted technical workshops for off-shore development team
Education
Post Graduate Diploma in Management - General Management
XLRI
Jamshedpur 06.2018 - 06.2019
Bachelor of Technology - Information Technology
Techno India
Kolkata 07.2006 - 07.2010
Skills
Web analytics
undefinedCertification
IBM: Cognos10 Certification Program
Timeline
Senior Manager (Analytics Consulting)
eClerx
06.2019 - Current
Post Graduate Diploma in Management - General Management
XLRI
06.2018 - 06.2019
Business Analyst
S. M. Engineering Corporation
12.2015 - 05.2018
Information Technology Analyst
Tata Consultancy Services Limited
12.2015 - 05.2018
Bachelor of Technology - Information Technology
Techno India
07.2006 - 07.2010
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