Summary
Overview
Work History
Education
Skills
Certification
Profile Snapshot
Timeline
Hi, I’m

Dipankar Das

Specialist Software Engineer

Summary

Seeking to acquire a position that will give me the opportunity to expand my technical knowledge and provide innovation and support for overlying business

6+ years' experience as Software Engineer Professional specialized in IT production support. Possess a prolific track record of boosting & enhancing client experience by deploying application production components, techniques & best practices. Proficient in SQL, Unix and database management systems to deliver compelling business value to clients & successfully execute projects.

Overview

9
years of professional experience
3
years of post-secondary education
1
Certification
1
Language

Work History

Societe General

Specialist Software Engineer
05.2023 - Current

Job overview

  • Mentored junior developers, fostering a collaborative environment for learning and skill development.
  • Championed innovative solutions by staying current with emerging industry trends and incorporating relevant technologies into software development projects.
  • Provided technical support to clients during post-deployment phases, addressing concerns promptly to maintain client satisfaction levels.
  • Reduced system downtime with proactive troubleshooting and timely resolution of issues.
  • Proficiency in Big Data technologies such as Hadoop, Spark, Hive, HBase, Kafka, and related ecosystem tools.
    Experience with cluster management and resource allocation frameworks like YARN or Mesos.
    Expertise in Linux/Unix operating systems and shell scripting (e.g., Bash).
    Strong understanding of distributed computing principles and performance optimization techniques.
    Experience with configuration management and automation tools like Ansible or Puppet.
    Familiarity with version control systems like Git and collaborative development platforms like GitHub.
    Knowledge of SQL and scripting languages like Python for data manipulation and analysis.
    Understanding of monitoring and logging tools such as ELK stack (Elasticsearch, Logstash, Kibana) or Splunk.
    Experience with job scheduling and orchestration tools like Control-M, Oozie, or Airflow.

Nseit

Production Support Engineer
10.2021 - 04.2023

Job overview

  • Working as part of team supporting different application & to the business users on tight SLA 'for System
  • SOD & EOD process Monitoring of cron jobs, Schedules & Batches
  • Keep Track of system performance along with the testing the new hardware changes in monthly mock drills
  • Monitoring for the defects on daily basis & co-ordination with application development, DBA, Sysad & business teams for escalation, follow-up & resolution of user issues
  • Working in contingency, release environment and performing system for BCP drill
  • Keep track of regulatory data being sent & resolve queries if any quality issue
  • SOD & EOD batch support & simulation of production issues on UAT & testing the release fixes on UAT for future production deployment
  • Reporting the issue with analysis results with personal comments to higher authority for further processing
  • Developing SQL/PLSQL Queries
  • Providing the requested reports to the user, management & audit team for the further analysis
  • Maintaining the smooth functioning of business workflow
  • Alerts configuration on mobile & email for process & files
  • Responsible to provide privilege to different business users as per requirement
  • Password Policy implementation on production severs by suing shell script and epsilon
  • Creating shell script and exe for monitoring the processing of the DAT file automating the business process for reporting.

Tech Mahindra

Software Engineer
01.2021 - 04.2021

Job overview

  • Interconnect Billing is a product for those telecom service providers who need to Interconnect with other telecom operators to provide voice and data services to their subscribers
  • Interconnect is sharing of the networks and voice traffic of different operators by different operators
  • Interconnect is wholesale billing and settlement process between Telecom Service Providers and Carriers
  • Interconnect for Colt uses product Intec v.10.2 and Intec v.10.2
  • Responsible for performance evaluation criteria, product road map and life cycle
  • Perform batch jobs for aggregation, invoice, ERP generation and variance report extraction
  • Responsible for the monitoring system activities, application maintenance process
  • Daily rate sheet uploading process
  • Extract the EDR's as per the business requirement
  • Troubleshooting and analysis of billing data sync process issues
  • Monitoring batch jobs
  • Reprocess of error CDR's
  • Invoice generation in financial manager.

IBM

Software Engineer
07.2017 - 12.2019

Job overview

  • Provide oversight/focus on the timely delivery of the WorkIQ reports of employees to the business
  • Provide necessary help in project life cycle
  • To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
  • Worked on building Java virtual memory for the client server
  • Responsible for application and version upgrade along with product enforcement by working with client vendor to improve the security vulnerabilities in application
  • Investigate incidents and work out short/mid/long term solutions with relevant teams, and review them periodically.

Quadraphic Solutions Pvt.Ltd

Associate Software Engineer
08.2015 - 07.2017

Job overview

  • Interconnect Billing is a product for those telecom service providers who need to Interconnect with other telecom operators to provide voice and data services to their subscribers
  • Interconnect is sharing of the networks and voice traffic of different operators by different operators
  • Interconnect is wholesale billing and settlement process between Telecom Service Providers and Carriers
  • Interconnect for Colt uses product Intec v.8.0 and Intec v.8.2
  • Financial Manager: Financial manager tool is used for invoice generation in PDF format based on the summary created by Interconnect System
  • Daily File level and CDR level reconciliation
  • Rating of CDR Files received
  • Analysis of shell scripting
  • Analyze & Resolve Error CDRs
  • Monthly as well as bi-monthly billing activities
  • Server space management Database & UNIX
  • All regular and ad-hoc reporting to customer
  • Work as change coordinatorin Project module
  • Duplicate CDRs validation
  • Involving in Housekeeping activities
  • Monitoring all incidents
  • Involving in CR deployment in Production
  • Sending Feeder Report to business
  • New Reference data configuration
  • Monthly basis KEF generation
  • Reprocessing of Error CDRs.

Education

Krupajal Engineering College

Bachelors in Electronics and Telecommunication
09.2010 - 05.2013

University Overview

Percentage: 67

Skills

Performance Optimization

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Certification

AWS

Profile Snapshot

Profile Snapshot
SQL, Unix, Service Now, Autosys, Jira, SQL developer, Microsoft Office, Oracle 9i/10g/11g, Windows, Linux, Tomcat, Putty, Citrix, Edit Plus, WinSCP, Intec Application (V8.0,V.8.2.), Finance Manager, FileZilla, Beyond Compare 4, Relational Database Management, Application Support, Production Management, Networking Protocols, Job Scheduling, Coordination & Liaison, Client Relationship Management, Strategic Planning, Incident & Change Management

Timeline

Specialist Software Engineer
Societe General
05.2023 - Current
Production Support Engineer
Nseit
10.2021 - 04.2023
Software Engineer
Tech Mahindra
01.2021 - 04.2021
Software Engineer
IBM
07.2017 - 12.2019
Associate Software Engineer
Quadraphic Solutions Pvt.Ltd
08.2015 - 07.2017
Krupajal Engineering College
Bachelors in Electronics and Telecommunication
09.2010 - 05.2013

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Dipankar DasSpecialist Software Engineer