Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Dipankar Das

Dipankar Das

Kolkata

Summary

Experienced Business Analyst with expertise in ERP optimization, GST compliance, and API integration. Skilled in SQL, data analysis, UAT, and creating Functional Requirement Documentation to align systems with business goals. Adept at identifying process gaps, ensuring smooth functionality, and driving productivity improvements. Strong in client presentations and stakeholder communication, delivering data-driven solutions to support business growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Business Analyst

Ginni System Limited
Kolkata
03.2023 - Current
  • Idea Analysis: Evaluated and conceptualized new ERP features.
  • Ticket Analysis: Assessed customer tickets to address needs.
  • Feature Development: Transformed requirements into ERP functionalities.
  • Documentation: Created functional specs and process flows.
  • Stakeholder Communication: Delivered solutions to internal/external teams.
  • Bug Identification: Identified and resolved feature issues.
  • Testing & QA: Conducted UAT and validated system performance.
  • UI/UX Design: Created user-centric interfaces.
  • Knowledge Sharing: Transferred feature insights to stakeholders.
  • GST Implementation: Ensured ERP compliance with GST.
  • API Integration: Streamlined data flow through APIs.
  • Market Research: Identified opportunities for product improvements.
  • Test Planning: Designed and executed system validation tests.
  • End-User Feedback: Addressed usability issues through feedback.
  • Reporting: Developed SQL-based KPI reports.
  • System Design: Defined data migration rules and wireframes.

Business Development Associate

Byju's
Kolkata
03.2022 - 02.2023
  • Customer Conversion: Counseled students on BYJU'S methods, converting them into premium subscribers across East India.
  • Sales Achievements: Exceeded KPIs through expert persuasion, upselling, and cross-selling strategies.
  • Market Expansion: Traveled extensively to grow customer base and boost revenue.
  • CRM & Reporting: Maintained CRM systems and prepared reports to track business development.
  • Negotiation Skills: Closed long-term deals and enhanced client relationships.
  • Strategic Planning: Designed marketing and sales strategies to drive growth.
  • Technical Expertise: Skilled in MS Office (Excel, PowerPoint, SharePoint).

Subject Matter Expert

Tata Consultancy Services
Kolkata
07.2014 - 03.2022
  • Market Exploration: Engaged with customers and partners to identify new markets, technologies, and innovations.
  • Concept Development: Collaborated with senior management to prioritize and develop new initiatives.
  • Team Leadership: Managed a 25-member team as ATL and trained over 250 associates as SMEs.
  • Process Optimization: Leveraged Lean Six Sigma (Green Belt) to save ~₹70,000/month and implemented Agile methodologies.
  • Client Relations: Built strong client relationships through contract reviews, issue resolution, and tailored solutions.
  • Data Analysis & Reporting: Analyzed SAP transactions, built BI models, and transformed data requirements into actionable insights.
  • System Monitoring: Utilized APM tools (AppDynamics, SolarWinds) to monitor servers and infrastructure.
  • Technical Expertise: Demonstrated knowledge of R programming, HTML, and business process management tools.
  • Quality Assurance: Conducted root cause analyses, resolved production flaws, and improved processes.
  • CRM Management: Maintained accurate databases to enhance service levels and drive growth.
  • GDPR Compliance: Ensured data protection through secure backup and adherence to regulations.
  • Operational Management: Monitored production servers and collaborated with DevOps for client needs.
  • Reporting & Presentation: Delivered compelling reports and solutions to clients and leadership teams.

Accounts Executive

Travelaid Pvt LTD
Kolkata
11.2010 - 01.2014
  • Account Management: Reconciled accounts, managed audits, and ensured accurate financial records.
  • Forecasting: Collected and maintained precise data for effective financial projections.
  • Product Enhancements: Provided recommendations based on customer feedback to improve products.
  • Client Engagement: Delivered product demos and attended pitch meetings to boost sales opportunities.
  • Inventory Control: Streamlined workflows and balanced supply with demand projections.
  • Recordkeeping: Maintained financial data using ITQ software for accurate tracking and reporting.
  • Invoice Processing: Generated, mailed, and tracked invoices, ensuring timely payments and reconciliations.
  • Billing Accuracy: Verified data entries, calculations, and billing codes for precise documentation.
  • Purchase Order Matching: Recorded and matched purchase orders with invoices for compliance.

Education

Bachelors of Commerce (Honors) - Accounting & Finance

Calcutta University
Kolkata, WB
2013

Class XII - Commerce

Jagadbandhu Institution
Kolkata, WB
2010

Class X -

Satya Bhama Institution
Kolkata, WB
2008

Skills

  • Test case scenarios
  • UAT
  • API
  • OMS
  • WMS
  • Procurement
  • Sales and Distribution
  • Release planning
  • Pivot tables
  • Excel
  • SAP
  • Narrative use cases
  • Gap analysis
  • GST
  • SQL
  • FRD
  • BRD
  • Client presentations
  • Sales visits
  • CRM system management
  • Inventory control
  • Employee training
  • Documentation review
  • Preparing process map
  • SOPs maintain along with process DT
  • Direct Client Handing
  • APM tool (SolarWinds)
  • Apm Tool (App Dynamic)
  • Command Center
  • Lead generation
  • Process improvement
  • Ad hoc reporting
  • Project timeline management
  • Team building initiative
  • Commercial awareness
  • Invoicing
  • Client account management
  • Outstanding customer service
  • B2B sales
  • Face-to-face sales
  • Prospecting and cold calling
  • Team management
  • Sales expertise
  • Negotiation and persuasion
  • Revenue generation
  • Account planning
  • Project management

Certification

  • Lean Six Sigma Green Belt
  • Agile Basic

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Timeline

Business Analyst

Ginni System Limited
03.2023 - Current

Business Development Associate

Byju's
03.2022 - 02.2023

Subject Matter Expert

Tata Consultancy Services
07.2014 - 03.2022

Accounts Executive

Travelaid Pvt LTD
11.2010 - 01.2014

Bachelors of Commerce (Honors) - Accounting & Finance

Calcutta University

Class XII - Commerce

Jagadbandhu Institution

Class X -

Satya Bhama Institution

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Dipankar Das