Dipankar Deb
Team Leader, Management, Store Operation, Retail Operation, P&L
Bengaluru,KA
Summary
Dynamic Store Manager with a proven track record at Lenskart.com, Sharp Sight Eye Hospital & Titan Eye Plus excelling in customer service management and team development. Successfully implemented a loyalty program that significantly boosted repeat business. Skilled in loss prevention and operations management, fostering a high-performing team to drive revenue growth and enhance customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Store Manager (Cat A+)
Lenskart.com (COCO)
2025.01 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Store Manager
Sharp Sight Eye Hospital
2023.07 - 2024.12
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Team Manager
Titan Eye Plus (FOFO)
2018.05 - 2023.06
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Sales Associate
Nanda Optics (Local Optical Store)
2016.03 - 2018.04
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Education
B.com - Business Management,
Bir Bikram Memorial Collage
Agartala, India 2001.04 -
Skills
Customer service management
Talent recruitment
Store merchandising
Team development
Retail inventory management
Store operations
Operations management
Loss prevention
Team leadership
Revenue generation
Training and mentoring
Certification
Certified [Best Store Manager], [Lenskart] - [(Q4 2024-25) (Q1 & Q2 2025-26)]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager (Cat A+)
Lenskart.com (COCO)
2025.01 - Current
Store Manager
Sharp Sight Eye Hospital
2023.07 - 2024.12
Team Manager
Titan Eye Plus (FOFO)
2018.05 - 2023.06
Sales Associate
Nanda Optics (Local Optical Store)
2016.03 - 2018.04
B.com - Business Management,
Bir Bikram Memorial Collage
2001.04 -