DIPANKAR DEB
Summary
Results-driven Store Manager with expertise in customer service management and team development. Implemented loyalty programmes to enhance repeat business. Skilled in loss prevention and operations management, building high-performing teams to drive revenue growth and improve customer satisfaction.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Store Manager
Lenskart.com (COCO)
Bengaluru
01.2025 - 07.2026
- Oversaw loss prevention efforts, minimising shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed revenue generation plans to increase sales and enhance profitability.
- Led team initiatives to foster collaboration and achieve project goals.
- Resolved customer complaint
Store Manager
Sharp Sight Eye Hospital
New Delhi
08.2023 - 05.2024
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Controlled inventory, managed cash handling, and executed store opening and closing procedures to maintain operational integrity.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
Team Manager
Titan Eye Plus (FOFO)
Agartala
05.2018 - 06.2023
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
Sales Associate
Nanda Optics (Local Optical Store)
Agartala
03.2016 - 04.2018
- Cultivated customer relationships to drive repeat business.
- Connected with customers to enhance rapport and foster loyalty.
- Resolved customer queries using active listening and problem-solving skills.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
Education
B.Com. - Business Management
Bir Bikram Memorial College
Agartala, India06-2022
Skills
- Loss prevention
- Inventory control
- Revenue generation
- Store Operations
- Retail Operations
- Employee training
- Performance evaluation
- Team leadership
- Customer Service Management
- Promotional campaigns
- Commercial Awareness
- Brand loyalty development
Languages
English
Hindi
Bengali
Accomplishments
- Best Store Manager
- Best Premium Store
- Best Performer
Timeline
Store Manager
Lenskart.com (COCO)
01.2025 - 07.2026
Store Manager
Sharp Sight Eye Hospital
08.2023 - 05.2024
Team Manager
Titan Eye Plus (FOFO)
05.2018 - 06.2023
Sales Associate
Nanda Optics (Local Optical Store)
03.2016 - 04.2018
B.Com. - Business Management
Bir Bikram Memorial College