Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Dipankar Karan

Manager Sales Operation
Barasat

Summary

Highly motivated and detail-oriented professional with a strong background in accounts payable and accounts receivable, seeking a challenging position in a dynamic organization. Experienced in utilizing accounting software, including SAP, to effectively manage financial transactions, streamline processes, and ensure accurate and timely payment processing. Dedicated to maintaining strong vendor and customer relationships while delivering exceptional financial services. Goal-oriented and proactive team player committed to contributing to the overall success of the finance department.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Manager Sales Operations

Tata Steel Support Service Limited
04.2024 - Current
  • Led and managed a team of 5 FTEs in accounts receivable, ensuring accuracy, compliance, and timely collections.
  • Generated and distributed invoices aligned with sales contracts, while monitoring AR aging reports to minimize overdue receivables.
  • Prepared and delivered monthly MIS and analytical reports, providing insights that supported management in strategic decision-making.
  • Implemented multiple process improvement projects, streamlining workflows and reducing operational bottlenecks.
  • Leveraged Generative AI initiatives to automate routine tasks and enhance process efficiency.
  • Performed in-depth analytical analysis of financial and operational reports, identifying trends and opportunities for business optimization.
  • Collaborated with sales, logistics, and customer service teams for dispute resolution, ensuring smooth order-to-cash operations.
  • Trained and mentored new team members, fostering knowledge transfer and consistent team performance.
  • Handled complete sales administration for the distribution business, including order processing, stock monitoring, and vendor coordination.
  • Built strong distributor relationships, ensuring top-notch service levels and long-term business growth.

Officer Sales and Distribution

Manpower Group Services India Pvt Ltd
08.2020 - 03.2024
  • Managed the end-to-end order cycle, from customer enquiry to invoice processing, delivery, and payment collection.
  • Handled Sales Orders (SO), Delivery Orders (DO), and invoice processing, ensuring accuracy and compliance with company standards.
  • Created shopping carts and purchase requisitions (PR) to support procurement requirements.
  • Coordinated with vendors by preparing Goods Receipt Notes (GRN), processing vendor invoices, and ensuring timely payment.
  • Monitored vendor purchase orders (POs), including amendments and updates as required.
  • Assisted vendors with invoice submissions, clarifications, and payment follow-ups.
  • Maintained stock levels and inventory records to support smooth operations and avoid shortages.
  • Coordinated logistics and distribution activities, ensuring on-time and cost-effective delivery.
  • Strengthened customer relationships by addressing queries, resolving issues, and ensuring satisfaction.
  • Oversaw payment collections in line with company policies, reducing overdue receivables.
  • Prepared and maintained Accounts Receivable (AR) aging reports, supporting effective cash flow and financial control.

Process Developer

Genpact
11.2015 - 04.2020
  • Led a team of 10 analysts in accounts payable, ensuring accuracy and timeliness in invoice processing, payment approvals, and expense reporting.
  • Developed and enforced AP policies and procedures, strengthening compliance and financial controls.
  • Monitored purchase orders and collaborated with vendors to resolve discrepancies, improving vendor relationships and payment accuracy.
  • Designed and implemented new processes that increased production capacity, improved product quality, and reduced variability.
  • Ensured secure handling of sensitive customer and financial data, proactively mitigating risk, and minimizing liability.
  • Trained and mentored new employees, ensuring consistent team performance and knowledge transfer.
  • Actively participated in continuous improvement initiatives, eliminating non-value-added activities, and streamlining workflows for higher efficiency.
  • Established Standard Operating Procedures (SOPs), and robust control plans, to maintain consistent quality and industry compliance.
  • Conducted audits and root cause analysis, driving corrective actions, and long-term process improvements.
  • Collaborated cross-functionally to ensure effective communication, timely problem resolution, and smooth process transitions.
  • Optimized resource utilization by redesigning workflows, and improving operational efficiency.
  • Evaluated risks of process changes, and proposed mitigation strategies to safeguard operations.
  • Delivered training programs for leadership and employees (both in-person and online) on new processes, ensuring smooth adoption and implementation.

Education

B.Com - Finance

Calcutta University
01.2013

Higher Secondary - undefined

West Bengal Council of Higher Secondary Education
01.2010

Secondary - undefined

West Bengal Board of Secondary Education
01.2008

Skills

SAP expertise

Awards

Successfully transitioned processes and received multiple client awards 

Led cross-functional collaboration initiatives

Implemented lean ideas and process automation

Timeline

Manager Sales Operations

Tata Steel Support Service Limited
04.2024 - Current

Officer Sales and Distribution

Manpower Group Services India Pvt Ltd
08.2020 - 03.2024

Process Developer

Genpact
11.2015 - 04.2020

Higher Secondary - undefined

West Bengal Council of Higher Secondary Education

Secondary - undefined

West Bengal Board of Secondary Education

B.Com - Finance

Calcutta University

Similar Profiles

CREATE PROFILE
Dipankar KaranManager Sales Operation