DIPANKAR MAKHIJA
Gurgaon
Summary
Accomplished Independent Stock Trader and Senior Executive with a proven track record in property management at Stratum Owners Association and customer service excellence at American Express. Expert in real estate transactions and dispute resolution, demonstrating strong empathy and strategic decision-making to achieve consistent results. Skilled in CRM software, enhancing client satisfaction and operational standards.
Overview
13
13
years of professional experience
Work History
Independent Stock Trader- NSE & For-Ex.
Independent Stock Trader
- Current
- Managed personal investments across various asset classes, including equities and derivatives, achieving consistent returns through market analysis and strategic decision-making
- Developed excellent risk management and financial forecasting abilities
Senior Executive
Stratum Owners Association
01.2017 - 01.2019
- Company Overview: Dubai (UAE)
- Coordinated with property owners tenants and service providers to address facility related concerns and enhance property value
- Oversaw the management and maintenance of residential and commercial properties, ensuring high standards of operations and client satisfaction
- Managed budgets and supervised vendor contracts for maintenance, repairs and other services
- Dubai (UAE)
Senior Executive
American Express
01.2014 - 01.2016
- Company Overview: India Campus
- Delivered exceptional customer service by addressing inquiries, resolving complaints and providing product information to clients
- Assisted customers in managing credit card accounts, payments and transactions ensuring a seamless service experience
- Managed and resolved escalated issues, maintaining a high level of customer satisfaction and loyalty
- India Campus
Executive
Barclays Bank
Noida
01.2012 - 01.2014
- Company Overview: Noida
- Assisted customers in managing credit card accounts, payments and transactions ensuring a seamless service experience
- Delivered exceptional customer service by addressing inquiries, resolving complaints and providing product information to clients
- Noida
Education
Bachelor of Commerce -
Delhi Unitversity
01.2013
Indian School -
Indian School Delhi
01.2010
Skills
- Real estate transactions
- Administrative support
- Dispute resolution
- Payment collection
- Property tours
- Property maintenance
- Strong empathy
- CRM software usage
- Microsoft Excel
- Team Management
- Dispute handling
Closing Statement
I would be delighted to bring my expertise and enthusiasm to your team and contribute to the company's continued success. Thank you.
Timeline
Senior Executive
Stratum Owners Association
01.2017 - 01.2019
Senior Executive
American Express
01.2014 - 01.2016
Executive
Barclays Bank
01.2012 - 01.2014
Independent Stock Trader- NSE & For-Ex.
Independent Stock Trader
- Current
Bachelor of Commerce -
Delhi Unitversity
Indian School -
Indian School Delhi