Dipankar Mitra
Senior Executive Operation
Bidhannager
Summary
Self-motivated Patient Service brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Cardiac Cath Lab & CTVS Coordinator
AMRI Hospital Ltd (Manipal Hospital)
Kolkata
5 2017 - Current
- Overseeing the day-to-day operations of the cath lab and CTVS department, ensuring that all procedures and surgeries are performed safely and efficiently
- Scheduling procedures, surgeries, and staff to ensure optimal patient care while maximizing efficiency and productivity
- Coordinating with physicians, nurses, and other healthcare professionals to ensure that patients receive high-quality care and that all procedures are performed according to established protocols and standards
- Coordinating with other departments and physicians to schedule procedures and ensure that patient care is delivered in a timely and efficient manner
- Maintaining accurate records and documentation of all procedures and surgeries performed in the cath lab and CTVS department
- Managing budgets and expenses related to the cath lab department, and working to ensure that costs are controlled and resources are used efficiently
- Meeting with patients and their families to discuss the cost of medical treatment and procedures
- Helping patients navigate insurance claims and coverage, as well as understanding their out-of-pocket expenses.
Senior Operations Executive
ILS Hospital Dum Dum
Kolkata
01.2013 - 05.2017
- Organized, directed and coordinated medical and health services according to organizational policies and goals
- Coordinated with other healthcare providers concerning treatment plans for patients
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs
- Communicated with patients, ensuring that medical information was kept private
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Finance Assistant
Columbia Asia Hospital-Salt Lake
Kolkata
05.2011 - 01.2013
- Information Regarding Corporate & TPA Billing Procedure
- Taking care of the OPD & IPD workflow right from patient Discharge
- Generating the Final Bill and taking care of the entire Discharge Procedure
- Processed daily financial transactions in support of finance team objectives
- Responsible for Providing estimations for surgical cases.
Pathology Coordinator
Apollo Gleneagles Hospitals
Kolkata, India
03.2010 - 03.2011
- Maintained up-to-date patient records to ensure the accuracy of diagnostic data and treatment plans.
- Oversaw quality control measures within the laboratory to maintain the highest standards of testing accuracy and reliability.
- Enhanced pathology department efficiency by streamlining specimen processing and reporting procedures.
- Developed comprehensive reports summarizing key findings from pathology examinations, supporting informed decision-making by medical professionals regarding patients'' care plans.
- Improved communication between medical staff and laboratory personnel, facilitating accurate and timely diagnoses.
Education
OPERATIONS MANAGEMENT WITH SIX SIGMA
IIM Kashipur
Kashipur, India09.2024
MBA - Hospitality Administration And Management
VENKATESHWARA OPEN UNIVERSITY, ITANAGAR
10.2017 - 05.2019
Diploma - Hotel Management
Institute of Technology and Management
03.2012 - 05.2013
Bachelor of Commerce - Accounting And Finance
University of Calcutta
01.2007 - 05.2010
Skills
Good time management
Multi-tasking
Medical insurance
Medical terminology knowledge
Staff Supervision
Administrative Leadership
Customer Service
Placeofbirth
Kolkata
Personal Information
- Date of Birth: 12/13/85
- Nationality: Indian
Languages
Bengali
Hindi
English
Software
Microsoft Power BI Certification
Microsoft Advance Excel
exercise and make fitness
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Timeline
MBA - Hospitality Administration And Management
VENKATESHWARA OPEN UNIVERSITY, ITANAGAR
10.2017 - 05.2019
Senior Operations Executive
ILS Hospital Dum Dum
01.2013 - 05.2017
Diploma - Hotel Management
Institute of Technology and Management
03.2012 - 05.2013
Finance Assistant
Columbia Asia Hospital-Salt Lake
05.2011 - 01.2013
Pathology Coordinator
Apollo Gleneagles Hospitals
03.2010 - 03.2011
Bachelor of Commerce - Accounting And Finance
University of Calcutta
01.2007 - 05.2010
Cardiac Cath Lab & CTVS Coordinator
AMRI Hospital Ltd (Manipal Hospital)
5 2017 - Current
OPERATIONS MANAGEMENT WITH SIX SIGMA
IIM Kashipur