DIPANKAR SAHA

1. Security Operations & Surveillance 2. Emergency Preparedness & Response 3. Facility & Access Control 4. Fire Safety Compliance 5. Risk Management & Incident Reporting 6. Team Management & Vendor Coordination 7. Legal Compliance & Documentation 8. Resident & Tenant Interaction

• Supervise day-to-day security operations across residential blocks and commercial mall areas.
• Monitor CCTV systems, alarm panels, access control, and fire alarm systems.
• Ensure 24/7 security coverage including patrolling, gate control, and incident reporting.

• Develop and implement emergency response procedures (fire, earthquake, medical).
• Conduct mock drills and fire safety training with staff and residents.
• Maintain liaison with local police, fire department, and emergency services.

• Manage entry/exit protocols for residents, visitors, vendors, and staff.
• Supervise parking and vehicle movement to avoid congestion or unauthorized parking.
• Implement ID cards, biometric systems, and visitor management software.

• Ensure installation and regular maintenance of fire extinguishers, sprinklers, hydrants, etc.
• Coordinate fire audits and ensure compliance with fire department regulations.
• Train security and maintenance staff on fire-fighting equipment use.

• Identify security and safety risks and implement preventive measures.
• Maintain incident registers, and investigate and document security breaches or accidents.
• Recommend infrastructure improvements for safety (e.g., lighting, fencing, surveillance coverage).

• Recruit, train, and supervise security personnel and facility guards.
• Coordinate with outsourced security agencies for manpower deployment.
• Review and evaluate the performance of security staff regularly.

• Ensure compliance with all local safety, fire, and security regulations.
• Maintain updated records of security staff, contracts, fire NOCs, licenses, and audit reports.
• Support legal cases with documentation related to incidents or security breaches.

• Attend resident/tenant complaints regarding safety and security matters.
• Arrange awareness programs for residents and tenants on safety and emergency procedures.
• Work closely with the Resident Welfare Association (RWA) or mall management.

1. Client Coordination & Relationship Management 2. Manpower Deployment & Supervision 3. 4. Site Audits & Inspections 5. Operations & Incident Management 6. Compliance & Documentation 7. Technology & Systems Monitoring 8. Budget & Resource Management 9. Billing & Coordination with Accounts 10. Business Development Support

• Act as the primary point of contact between the agency and clients for security services.
• Understand client requirements and ensure deployment of suitable security personnel.
• Conduct regular site visits and meetings to address client feedback, audits, or escalations.

• Plan and organize manpower deployment across various sites (residential, commercial, industrial).
• Prepare duty rosters, shift planning, and reliever arrangements to ensure uninterrupted coverage.
• Monitor punctuality, discipline, and performance of guards and supervisors.

• Coordinate recruitment of guards, supervisors, and site in-charges.
• Organize induction programs, on-site training, and refreshers on SOPs, fire safety, and emergency response.
• Ensure all deployed personnel are trained and licensed as per PSARA norms.

• Conduct regular surprise checks and audits of client locations.
• Ensure guards follow standard operating procedures (SOPs), wear proper uniform, and maintain logbooks.
• Submit audit reports with observations and corrective actions taken.

• Monitor all sites for security breaches, emergencies, or complaints and ensure prompt resolution.
• Supervise control room activities, patrolling updates, and incident escalation process.
• Review daily reports (DAR), visitor logs, and exception reports.

• Ensure compliance with PSARA (Private Security Agencies Regulation Act) and local labor laws.
• Maintain updated records of guard verifications, police clearances, duty rosters, and wage disbursement.
• Support statutory audits, surprise inspections, and licensing renewals.

• Oversee use of surveillance equipment, GPS tracking (for patrol teams), access control systems, and incident management apps.
• Suggest and implement tech solutions to improve service quality and transparency.

• Control overtime, reliever deployment, and avoid absenteeism to manage costs efficiently.
• Maintain inventory of uniforms, ID cards, registers, torches, and walkie-talkies.

• Track attendance for billing accuracy.
• Assist billing team with deployment records and client sign-offs.
• Ensure service-level agreements (SLAs) are met and documented.

• Assist in new site takeovers with deployment planning, initial surveys, and client meetings.
• Help the business team with operations-related inputs during proposal submission.

1. Cleanliness & Hygiene Maintenance 2. Staff Supervision 3. Equipment & Material Management 4. Coordination & Communication 5. Health & Safety Compliance 6. Guest/Member Interaction 7. Reporting & Documentation

• Ensure the gym area, including floors, mirrors, equipment, changing rooms, lockers, and washrooms, is cleaned and sanitized regularly.
• Oversee deep cleaning schedules (e.g., weekly floor scrubbing, monthly machine sanitization).
• Monitor air freshening, dusting, and disinfecting of high-touch surfaces.

• Assign daily cleaning tasks to housekeeping staff specific to the gym.
• Monitor the performance and grooming standards of cleaning staff.
• Conduct regular inspections to ensure cleanliness is up to standard.

• Ensure availability and proper use of cleaning materials (disinfectants, mops, microfiber cloths, etc.).
• Maintain inventory of cleaning supplies and coordinate with the purchase/administration team for restocking.
• Ensure gym towels (if provided) are clean, laundered, and replaced regularly.

• Coordinate with the Gym Trainer or Facility Manager to ensure cleaning does not interfere with gym operations.
• Report any damages or maintenance needs (e.g., water leakage, broken tiles, faulty machines) to the engineering/maintenance team.

• Ensure proper waste disposal practices and cleaning standards in accordance with hygiene guidelines.
• Train housekeeping staff on safe use of chemicals and machinery.
• Maintain checklists and logs for daily, weekly, and deep cleaning routines.

• Handle complaints related to cleanliness or hygiene promptly and professionally.
• Ensure changing areas, steam/sauna rooms (if applicable), and showers are clean and odor-free.

• Maintain daily cleaning logs, shift-wise reports, and inspection checklists.
• Submit reports to the Facility Manager or Admin on housekeeping status and any escalations.