Dipannita Das

Servant Leadership responsibilities with thorough understanding of end-to-end SDLC, developing the Squad as a self-organized team, responsible and accountable for delivering business value, ensuring agile ways of working (WOW) is followed and adhered. Working as a Scrum master facilitating scrum events, tracking and monitoring issues in JIRA tool, time boxing it. Participating in backlog refinement with business stakeholders and scrum team to ensure that the stories are clear and understood, impediments identified and cleared, making stories sprint ready. Work with PO closely in organizing effective management of product backlog in their discovery circle. Process changes requests in service now and release planning in SDLC.

Inspecting and auditing compliant documents provided by Sellers and manufacturers, ensuring it complies the Amazon's product compliance operation SOP. Working with Project Managers in a team as a scrum lead for non tech project development work, collaborating with stakeholders on iterative process improvement plans getting it signed off by management. Training mentoring new hires. Identifying small scale projects and working on end to end on implementing them with Agile and waterfall methodologies. Usage of Amazon’s Inhouse trackers and JIRA for tracking progress. Tracking velocity and facilitating release planning sessions, Gemba walks based on the data from Kanban and RAD boards, prioritizing high valued deliverables.

One of the 3 Primary P.O.C. for ADP’s client, processing 401k investments using Sap tool for recording contributions. Responsible for processing employee’s retirement income security, balancing risk, recording loans, track other investment activities, prepare quarterly and annual valuation reports. Responses for external auditor’s questions on the data provided by them with the year-end trust statement. Been a team member of on-boarding US based Major clients’ projects for public companies processing interest calculations, reinvesting shares, disbursing loan payments, monitoring settlements, ensuring securities are in the right place at the right time.

Auditing Nation Star and Citi bank's underwritten mortgage documents as per the client-defined checklists. Providing payoff plans for defaulters designed by Mortgage banking institutions on GSE and Non-GSE rules. Indexing of loan documents, title processing, reviewing amortization documents, trust agreements, deeds, pay checks to process property report for valuation, mortgage, lease etc. Performing control functions, verifying transactions booked into accounting system preparation of accounting summaries/reports. Investigating and resolving discrepancies between the fund accounting books custodian cash securities accounts of these funds. Coupon Calculation or Balloon Payment of defaulted or bankrupted clients and different A.P. areas including PO, Non-PO invoice processing.

I was responsible for handling technical support calls, which was present in 16 countries including USA, UK, Canada, and Australia. Provide desktop tech support, handle escalations, for Windows Operating Systems. Pitching sales and provide after sales service.