Dipanshu Kashyap
Faridabad
Summary
Dedicated Telephone Operator with strong customer service skills, adept at managing multiple phone lines and resolving inquiries efficiently.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Telephone Operator
Cce
Faridabad
05.2025 - 10.2025
- Operated telephone switchboard to connect incoming calls efficiently.
- Assisted customers by providing accurate information and resolving inquiries.
- Maintained detailed logs of calls and messages for record-keeping.
- Coordinated with staff to relay important announcements and updates promptly.
- Managed multiple phone lines while ensuring clear communication standards.
Telephone Operator
Cce
Faridabad
04.2025 - 10.2025
- Operated telephone switchboard to connect incoming calls efficiently.
- Assisted customers by providing accurate information and resolving inquiries.
- Maintained detailed logs of calls and messages for record-keeping.
- Trained new operators on telephone systems and customer service protocols.
- Managed multiple phone lines while ensuring clear communication standards.
Education
BBA -
Rawal Insitute of Management
Faridabad , India 05.2023 - 11.2025
Skills
- Customer service
- Effective communication
- Problem resolution
- Team collaboration
- Data entry
- Call management
- Time management
- Training and mentoring
- Computer skills
- Professional communication
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Telephone Operator
Cce
05.2025 - 10.2025
Telephone Operator
Cce
04.2025 - 10.2025
BBA -
Rawal Insitute of Management
05.2023 - 11.2025