Dipanwita Dhali
Kolkata
Summary
.
Offering excellent interpersonal and organizational skills, eager to learn and grow in professional setting. Brings strong foundation in customer service and administrative support, with ability to quickly adapt to new systems and procedures. Ready to use and develop communication and multitasking skills in HR role.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Front Office Executive
JONES LANG LASALLE (JLL)
10.2023 - Current
- First point of contact of approx 2000 employees of British Telecom (as Client) to look after their needs & wellbeing
- Collecting feedbacks from the employees by interacting on a regular basis and make Bay connect reports to ensure their wellbeing.
- Preparing DBR reports, Bay Connect reports, CMO reports, Incident reports etc regularly.
- Handling visitor's management process, generating appointment ID's, Onboarding of new Joiners, Conducting Induction.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Participated in regular staff meetings to discuss best practices and address any areas needing improvement within the front office team.
- Monitored inventory levels of supplies at the front desk area, ordering replacements as necessary to maintain smooth operations.
- Organizing events, special events & client visits too.
- Being a wellness center SPOC also performing daily task such as maintenance of medicine inventory etc
- Also organize wellbeing sessions, special Doctor's visits and handling a team of 6
- Issuing Temporary car parking, cards, C-cards, DLF card, pepper spray etc
Team Leader
INNORIC SOLUTIONS PVT LTD (ISPL)
04.2023 - 10.2023
- Connecting with clients on regular basis to review the quality
- Offered training and support to keep team members motivated and working towards objectives
- Reviewed completed work to verify consistency, quality & performance
- Preparing weekly reports
Senior Process Associate
INNORIC SOLUTIONS PVT LTD (ISPL)
07.2022 - 03.2023
- Advised and assisted specific staff members to support understanding of changes and implementation of streamlined process
- Verified documents and analyzed data in response to queries regarding client applications
Guest Relation Executive
INOX CINEMAS (insignia)
08.2021 - 06.2022
- Worked as a Guest relation Executive at INOX South City and looking after the operation including the special format as unwind and Insignia & Bar
- Handling the man power of more the 100 employees and working as a shift in charge in Inox South City
Guest Relation Executive
INOX CINEMAS
04.2019 - 05.2021
- Those above mentioned works I'm still doing in INOX CINEMAS, for this I'm becoming veteran and with more accuracy
- Meeting up Objective set by management to setup for the beneficial of the customer and also to promote growth of the business
- Identifying problems faced by customers on the daily situation and also if any problem comes up for the management on the onsite
- Promoting solutions to the customers to the problem they are facing also helping up management with the problems for betterment of both business and customer
Guest Relation Executive
PVR GOLD PVR CINEMAS
05.2018 - 04.2019
- Staff scheduling in order to keep the department properly running
- Follow up the checklist and log books
- Hold daily briefing with the staffs to review the daily operation, and to discuss past performance that can be improved and giving daily targets
- Recognizing VIP and regular guest, escort them to the auditorium and ensuring them pleasant full movie time
- To make sure that hygiene standard are strictly followed as per the company policy
- Supervise the overall service operation and to look after the days progress for company's maximum revenue income
- To supervise the stock and check that the operation equipment are fully implemented for the business day to run properly without any kind of hindrances
- To train and develop the service staff and help to improve the service standard and giving knowledge about the food and beverages menu
- To control wastage and contribute to cost saving measures instructed by the food and beverages department
Guest Relation Executive
Park Plaza
08.2017 - 05.2018
- Looking after the check in list of the day
- Assuring a warm welcome to the guest & escort them to their respective room and brief them regarding the amenities of the room
- Showing them the properties specially the restaurant and the cafe
- Assuring the guest a pleasantly staying experience, and taking guest feedback while the time of checkout
Guest Relation Executive
Hotel Hindustan International
03.2017 - 08.2017
- Interact with guest and escort them to show around the venue explaining the guest about facilities and offers
- Worked in food and beverages in Mythh 24hours restaurant Taking order, guests handling, serving food
Education
10th and 12th -
Tarasundari girls high school
Nabadwip, West BengalGraduation - English literature
Monad University
01.2016 - 12.2016
Diploma - Aviation Hospitality and Travel Tourism
Frankfinn Institute
Skills
- Quality Improvement
- Documentation & Reporting
- Performance Evaluation
- Verbal & Written Communication
- People Management
Mail handling
Reception duties
Relationship building
Scheduling coordination
Visitor management
Multitasking
Timeline
Front Office Executive
JONES LANG LASALLE (JLL)
10.2023 - Current
Team Leader
INNORIC SOLUTIONS PVT LTD (ISPL)
04.2023 - 10.2023
Senior Process Associate
INNORIC SOLUTIONS PVT LTD (ISPL)
07.2022 - 03.2023
Guest Relation Executive
INOX CINEMAS (insignia)
08.2021 - 06.2022
Guest Relation Executive
INOX CINEMAS
04.2019 - 05.2021
Guest Relation Executive
PVR GOLD PVR CINEMAS
05.2018 - 04.2019
Guest Relation Executive
Park Plaza
08.2017 - 05.2018
Guest Relation Executive
Hotel Hindustan International
03.2017 - 08.2017
Graduation - English literature
Monad University
01.2016 - 12.2016
Diploma - Aviation Hospitality and Travel Tourism
Frankfinn Institute
10th and 12th -
Tarasundari girls high school
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