Dipanwita Ghosh
Customer Support Executive
Bangalore
Summary
Dedicated customer support professional with strong communication skills, aiming to enhance customer satisfaction and resolve inquiries efficiently in a fast-paced environment.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Support Expert
Jupiter Money
02.2023 - 04.2024
- Worked as a customer support expert in Jupiter money for their Edge VISA credit card team
- The role included direct communication with the customer
- Worked for the pilot batch as a senior advisor
- Process set up for the emails team and chat team
- Handling a team of 10 people as primary POC for the escalation team and risk escalation
Customer Support Executive
Slice Technologies
04.2022 - 01.2023
- Worked as a customer support agent for the in-slice technologies
- Trained in outbound and emails, escalations and senior executive escalations level 2
- Job included complete customer handling with root cause analysis of the issue
- Operational duties needed to be performed along with good team leading and problem-solving skills
- Worked on email tickets on various tools such as Zendesk and Freshdesk
Sr. Product Support Specialist
The Practo Technologies
05.2021 - 12.2021
- Worked as a Product Support Specialist in Practo Technologies
- Trained in inbound, outbound and email process
- Ensure complete documentations of all activities undertaken with respect to the ticket in the case log
- Maintain overall client satisfaction levels to ensure continuous renewals and reduce churn rates
Sr. Support Associate
The Helloworld Technologies
12.2019 - 09.2020
- Performed general office duties and administrative tasks
- Prepared weekly confidential sales reports for presentation to management
- Managed the internal and external mail functions
- Approaching the clients directly with any mode of communication
- Trained new joiners about the process and helped them sustain and make a sale from a potential lead/client
- Handled 2 teams with the number of 14 people with appreciative leadership skills
Education
T.B.S.E - undefined
Khowai govt girls class 12 school
03.2011 - 3 2012
T.B.S.E - undefined
Khowai govt class 12 school
03.2013 - 3 2014
Business Administration - Business Administration And Management
Sikkim Professional University
SikkimSkills
Good Knowledge on Computer
Good Customer handling skill
Soft skills
Good communication skills
Excellent problem solving skills
Team handling
Accomplishments
- Employee of the Month
- Shining Jovian, 11/01/23
Activities
- Good Knowledge on Computer
- Good Customer handling skill
- Soft skills
- Good communication skills
- Excellent problem solving skills
- Team handling
Timeline
Customer Support Expert
Jupiter Money
02.2023 - 04.2024
Customer Support Executive
Slice Technologies
04.2022 - 01.2023
Sr. Product Support Specialist
The Practo Technologies
05.2021 - 12.2021
Sr. Support Associate
The Helloworld Technologies
12.2019 - 09.2020
T.B.S.E - undefined
Khowai govt class 12 school
03.2013 - 3 2014
T.B.S.E - undefined
Khowai govt girls class 12 school
03.2011 - 3 2012
Business Administration - Business Administration And Management
Sikkim Professional University