Dynamic Delivery Manager with a proven track record at TATA Consultancy Services, excelling in strategic business analysis and stakeholder management. Enhanced operational efficiency through continuous improvement initiatives, achieving high client satisfaction. Skilled in quality control and workforce management, fostering collaboration across teams to drive successful project outcomes.
Hi, I’m
Dipen Das
Delivery Manager
Kolkata
Summary
Overview
16
years of professional experience
Work History
TATA Consultancy Services
Delivery Manager
2021.01 - Current (5 education.years_Label & 9 education.months_Label)
Job overview
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Engaged customers to discuss business needs and explore opportunities to increase revenue.
- Optimized resource allocation for improved efficiency and timely completion of projects.
- Promoted knowledge sharing among cross functional teams to foster an environment of continuous improvement in the opertions.
- Successfully managed multiple onsite and remote transition, maintaining high levels of productivity and client satisfaction.
TATA Consultancy Services
Team Leader - Utility & Finance Operations
2015.04 - 2021.01 (5 education.years_Label & 9 education.months_Label)
Job overview
- Led a team multiple UK utility clients, managing end to end back office operations for utility and Finance processes. ensuring SLA adherence and operational excellence.
- Oversaw customer accounts lifecycle activities, including new connections, billing, metering, collections for utility services.
- Transitioned and managed finance teams for wholesale energy market settlements, validating energy trading, industry data reconciliation, invoice validation & payment processing.
TATA Consultancy Services
Team Member - Utility Operations
2012.06 - 2015.03 (2 education.years_Label & 9 education.months_Label)
Job overview
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
FUTURZ STAFFING SOLUTIONS PVT. LTD.
Business Associate
2010.08 - 2012.06 (1 education.year_Label & 10 education.months_Label)
Job overview
- Managed end to end customer account lifecycle, including new connections, disconnections and transfers, ensuring complaiance with regulatory standards
- Processed and validated meter readings, investigated anomalies, and coordinated with teams for accurate consumption data
- Generated and verified bills applying correct tariffs and adjustments
TATWA BPO
Customer Service Representative
2010.02 - 2010.07 (5 education.months_Label)
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
University of CalcuttaKolkata, India
Bachelors of Commerce
2001.04
University Overview
Skills
Delivery management
Strategic business analysis
Stakeholder management
Continuous improvement
Quality control
Workforce management
Timeline
Delivery Manager
TATA Consultancy Services
2021.01 - Current (5 education.years_Label & 9 education.months_Label)
Team Leader - Utility & Finance Operations
TATA Consultancy Services
2015.04 - 2021.01 (5 education.years_Label & 9 education.months_Label)
Team Member - Utility Operations
TATA Consultancy Services
2012.06 - 2015.03 (2 education.years_Label & 9 education.months_Label)
Business Associate
FUTURZ STAFFING SOLUTIONS PVT. LTD.
2010.08 - 2012.06 (1 education.year_Label & 10 education.months_Label)
Customer Service Representative
TATWA BPO
2010.02 - 2010.07 (5 education.months_Label)
University of Calcutta
Bachelors of Commerce
2001.04