Dynamic Delivery Manager with a proven track record at TATA Consultancy Services, excelling in strategic business analysis and stakeholder management. Enhanced operational efficiency through continuous improvement initiatives, achieving high client satisfaction. Skilled in quality control and workforce management, fostering collaboration across teams to drive successful project outcomes.
Hi, I’m
Dipen Das
Delivery Manager
Kolkata
Summary
Overview
16
years of professional experience
Work History
TATA Consultancy Services
Delivery Manager
01.2021 - Current
Job overview
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Engaged customers to discuss business needs and explore opportunities to increase revenue.
- Optimized resource allocation for improved efficiency and timely completion of projects.
- Promoted knowledge sharing among cross functional teams to foster an environment of continuous improvement in the opertions.
- Successfully managed multiple onsite and remote transition, maintaining high levels of productivity and client satisfaction.
TATA Consultancy Services
Team Leader - Utility & Finance Operations
04.2015 - 01.2021
Job overview
- Led a team multiple UK utility clients, managing end to end back office operations for utility and Finance processes. ensuring SLA adherence and operational excellence.
- Oversaw customer accounts lifecycle activities, including new connections, billing, metering, collections for utility services.
- Transitioned and managed finance teams for wholesale energy market settlements, validating energy trading, industry data reconciliation, invoice validation & payment processing.
TATA Consultancy Services
Team Member - Utility Operations
06.2012 - 03.2015
Job overview
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
FUTURZ STAFFING SOLUTIONS PVT. LTD.
Business Associate
08.2010 - 06.2012
Job overview
- Managed end to end customer account lifecycle, including new connections, disconnections and transfers, ensuring complaiance with regulatory standards
- Processed and validated meter readings, investigated anomalies, and coordinated with teams for accurate consumption data
- Generated and verified bills applying correct tariffs and adjustments
TATWA BPO
Customer Service Representative
02.2010 - 07.2010
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
University of CalcuttaKolkata, India
Bachelors of Commerce
04.2001
University Overview
Skills
Delivery management
Timeline
Delivery Manager
TATA Consultancy Services
01.2021 - Current
Team Leader - Utility & Finance Operations
TATA Consultancy Services
04.2015 - 01.2021
Team Member - Utility Operations
TATA Consultancy Services
06.2012 - 03.2015
Business Associate
FUTURZ STAFFING SOLUTIONS PVT. LTD.
08.2010 - 06.2012
Customer Service Representative
TATWA BPO
02.2010 - 07.2010
University of Calcutta
Bachelors of Commerce
04.2001