Dipen Mehta
Mumbai
Summary
Results-driven professional with proven expertise in customer service, sales, and accounts receivable management. Skilled in building strong client relationships, resolving escalations, and driving collections to meet KPIs. Adept at managing credit applications, reconciling accounts, and resolving billing discrepancies with accuracy and efficiency. Experienced in using CRM systems such as NetSuite, Salesforce, and Zuora to streamline processes and improve financial performance. Recognized for exceptional communication, training new team members, and delivering outstanding client support across US, UK, and Canadian markets. Committed to maximizing bottom-line performance through analytical problem-solving, proactive client engagement, and cross-functional collaboration.
Overview
12
12
years of professional experience
Work History
Accounts receivable Associate
Connectwise
mumbai
09.2024 - Current
- ○ Payments and Credit applications ○ Calling the Partners and recovering the payments ○ Overcome the challenges and meeting the KPI ○ Preparation of task Management reports. ○ Manage Client escalations and communication with internal and external teams Manage Client escalations and communication with internal and external teams. ○ Manage and respond to all inbound and outbound Client communication in a timely and helpful way. ○ Worked on net suite, Sales Force, Zuora and Manage software. ○ Providing resolution to US, UK, Canadian clients through calling and emails. ○ Provided training to the new joiners. ○ Researched and Reconciled the statements. ○ Resolving the discrepancies in the accounts. ○ Resolved the billing issues coordinating with the internal teams.
- Coordinated collections with clients and resolved billing inquiries promptly.
- Monitored accounts for payment discrepancies and initiated follow-up actions.
Sr Customer Service Executive
Zobone International Private Limited
ahmedabad
02.2024 - 08.2024
Customer Service Executive
Capita
12.2022 - 12.2023
- Enabled customers to find answers by providing extensive details on system navigation
- Managed all complex complaints, issues and problems to maintain customer satisfaction.
Verification officer
Icha Shakti Nidhi Ltd
05.2019 - 03.2022
Customer Service Executive
Hathway Cable Network
03.2014 - 07.2018
Education
B.Com Banking & Insurance - Commerce
Kj somaiya
MumbaiHSC - Commerce
Model College
Dombivali, MHSSC -
Manjunath Vidyalaya
Dombivali, MHSkills
- Customer and staff support
- Customer complaint management
- Customer transactions
- Upselling and cross-selling
- Customer service
- Team player
- Extensive product knowledge
Hobbies and Interests
Swimming, Badminton
Languages
- English
- Hindi
- Marathi
- Gujarati
Personal Information
Date of Birth: 02/14/1994
Timeline
Accounts receivable Associate
Connectwise
09.2024 - Current
Sr Customer Service Executive
Zobone International Private Limited
02.2024 - 08.2024
Customer Service Executive
Capita
12.2022 - 12.2023
Verification officer
Icha Shakti Nidhi Ltd
05.2019 - 03.2022
Customer Service Executive
Hathway Cable Network
03.2014 - 07.2018
B.Com Banking & Insurance - Commerce
Kj somaiya
HSC - Commerce
Model College
SSC -
Manjunath Vidyalaya