Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Dipender Kaur

New Delhi

Summary

Customer-centric individual skilled in enhancing satisfaction through strategic solutions, analytics-driven improvements, and cross-functional collaboration. Seeking to contribute a unique blend of analytics and empathetic communication to elevate customer experiences in a dynamic team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

PHONE TECHNICIAN

THE PHOTO LINK
05.2023 - 04.2024
  • Deals with customers phone problems and determine the repair needed
  • Offer customer insurance, protection plans and repairs
  • Hands on experience for performing small repairs
  • Manage the store and manage adequate supply to handle customers' needs and demands
  • Recording clients details for repairs and mode of payment
  • Provided exceptional customer service, addressing concerns and explaining repair procedures clearly
  • Performed software updates and data transfers during device repairs, ensuring minimal disruption for clients

HR Intern

BIT TECHNOLOGIES
01.2023 - 05.2023
  • Worked on internal and external HR related inquiries or requests
  • Processed documentations and prepare reports relating to personnel activities (staffing, seniority lists, recruitment, training, grievances, performance evaluations, onboarding etc.)
  • Scheduled meetings, interviews, HR events and maintain agendas
  • Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly
  • Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates

HR INTERN

SKOOTR GLOBAL PVT. LTD
09.2021 - 03.2022
  • Collected paperwork and updated company data by inputting newcomers' contact information, and details
  • Manage the backdrop process and conserved the tracking program using advanced MS Excel
  • Maintained the payroll data like leaves, bank account details, and working period
  • Screen the resumes and schedule the interviews with finalist candidates
  • Worked with recruiting teams and HR professionals to enhance hiring objective skills and experience
  • Completed HR working requirements by scheduling and allocating employees
  • Decorated HR-related reports as required
  • Worked on websites to look for suitable employees for the organization and contacted them for job profiles
  • Prepared recruitment materials and posted jobs to appropriate job portals
  • Arranged and collected daily reports sent to the hiring manager for pre-screening
  • Conducted exit interviews

Education

Human Resource Management -

Niagara College

B.A - Political Science Honours

Motilal Nehru College

Completed schooling -

Sadhu Vaswani International School for girls

Skills

  • Time management
  • Task Prioritization
  • Microsoft office software
  • Customer Service
  • Communication Skill
  • Writing and listening
  • Multitasking and problem solving
  • Strong Communication

Personal Information

  • Date of Birth: 01/13/99
  • Gender: Female

Certification


  • ALISON- SUPERVISION SKILLS- MANAGING GROUPS AND EMPLOYEE INTERACTION.
  • HUBSPOT- IMBOUND MARKETING CERTIFIED.

Timeline

PHONE TECHNICIAN

THE PHOTO LINK
05.2023 - 04.2024

HR Intern

BIT TECHNOLOGIES
01.2023 - 05.2023

HR INTERN

SKOOTR GLOBAL PVT. LTD
09.2021 - 03.2022

B.A - Political Science Honours

Motilal Nehru College

Completed schooling -

Sadhu Vaswani International School for girls

Human Resource Management -

Niagara College

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Dipender Kaur