Dipendu Saha
Agartala
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
14
14
years of professional experience
1
1
Certification
Work History
STORE MANAGER-(Grade- Deputy Manager)
Reliance Retail Limited - Avantra By Trends
Agartala
09.2022 - Current
- Handle categories like sarees, Ethnic wear, and Tailoring Services,kids wear,Mens wear,footwear,Fashion jewellery and assesories like bags and cosmetics.
- New Store opening and coordination with backend HO team, LL, and Project Team, licenses.
- Handle 7,500 sqft store operations and sales of Exclusive Sarees and Ladies Ethnic wear, Non apps, accessories, and stitching services.
- Coordinating with PL and EB merchandisers, external brand managers for inventory and staff.
- Drive the team of overall 25 staff to achieve sales with customer centricity and excellent service.
- Ensure that Customer gets their product on time with proper finish and QC
- Control on Aging Stock clearance, fill rate as per display capacity, week coverage on stock etc
- Following the SOPs of the company, Maintain Store Hygiene, brand visibility and standard
- Motivate and develop Team members and set individual goals and maintain KPI of the store
- Co-ordinate with VM , plan to promote display of products, new product launch execution etc
- Inventory Management and Stock Counting for the store as per company policy
- Attend to premium clients and resolve customer queries and grievances related to Product service issues or anyother queries
- Analyzing sales figures and forecasting/projecting future sales volumes in terms of various KPIs like ATS, IPCM, Conversion, ASP, WOW and MOM growth etc
- Develop, plan & execute new initiatives to increase team Motivation and Goal Setting and sales
- Dealing with staffing issues, grooming standards, conducting appraisals, staff performance reviews, personal interviews, hiring and documentation
- Send report on Market trend analysis /Competition Analysis, Weekly and Monthly Review Presentation to the Management every week and month
- Handling external store affairs with Landlord, rent, licenses, electricity bill clearance and other expenses etc
STORE CHIEF (Store Manager)
Godrej & Boyce Mfg.Co.Ltd (Godrej Interio Division)
Mumbai
05.2018 - 12.2020
- Categories handles like home and Office furnitures,Storage solutions,Furnishings,Modular Kitchen,Safes and Securities for both home and office ,Mattress etc.
- Drive the team to achieve sales with customer centricity.
- Execution of Store BTL activities
- Ensure that Customer gets their product on time with proper finish and QC
- Check and Control on Aging Stock clearance
- Following the SOPs of the company and Store Hygiene
- Motivate and develop Team members and set individual goals for them
- Co-ordinate with VM and plan to promote non moving articles
- Book Furniture for the store inventory and showroom display
- Inventory Management and Stock Counting for the store
- Attend to key premium clients personally
- Resolve customer queries and grievances related to Product service issues or any other queries
- Analyzing sales figures and forecasting/projecting future sales volumes on MOM, YOY, GOLY
- Develop, plan & execute new initiatives to increase team Motivation and Goal Setting
BUSINESS MANAGER (Store Manager)
RAYMOND LTD.
Mumbai
09.2014 - 04.2018
- Categories handled include suiting and shirting fabrics sales, customer tailoring services for both B2C and B2B businesses, readymade garment brands like Raymond ready to wear, Colourplus, Parx, Park Avenue, made-to-measure fabric and footwear, cosmetics, and accessories.
- Set and achieve the sales objective for a flagship store with a 10Cr turnover flagship store.
- Drive the sales team to achieve sales
- Driving Business with Customer Centricity
- Execution of Local Store marketing for in-store and outdoor marketing activities.
- Ensure that Customer gets their product on time with proper finish and QC for both Made to Measure Concept and Custom tailoring
- Check and Control on Margin and Store cash Contribution
- Handling a team of 25 employees with a Asst Manager reporting to me
- Following the SOPs of the company
- Motivate and develop Team members and set individual goals for them
- Ensure the shop floor Hygiene
- Co-ordinate with VM and plan to promote non moving merchandise
- Book merchandise for the store with the Merchandiser season-wise for the entire inventory
- Inventory Management and Shrinkage control
- Attend to key premium clients personally
- Resolve customer queries and grievances
- Recruitment and training of new and existing employees
- Analyzing sales figures and forecasting future sales volumes
- Develop, plan & execute new initiatives to increase Team Motivation and Goal Setting
- Dealing with staffing issues, conducting final interviews, conducting appraisals, performance reviews and dismissal of under performing/ dishonest staff
- Send report on Market trend analysis to the Management
- Ensure that adequate number of contact staff is deployed at the right places and establish grooming standards for them
DEPARTMENT MANAGER
SHOPPERS STOP LTD.
Mumbai
05.2013 - 09.2014
- Categories handled: Men's Casual, Men's Formal, Women's Ethnic wear Department business of the store.
- Set and achieve the sales objective.
- Develop, Communicate, and Monitor sales plan to achieve the targets.
- Ensure Floor is set as per Planogram
- Ensure manpower availability at all times
- Ensure merchandise is stacked properly for customers at all times
- Communicate, maintain, replenish the Visual Merchandise plan
- Inventory Management - Track the top 5 styles in every sub-department.
- Provide feedback to merchandiser
- Ensure prompt customer service
- Team Management
- Identify training and Development Needs of Subordinates
- Competition Survey
- Shrinkage Control
SOP AUDITOR - Retail Operations
SHOPPERS STOP LTD.
Pune
02.2012 - 05.2013
- Monthly, I visit the various stores allocated to me and conduct operations audits of 15 western region stores of Shoppersstop.
- To check if all the processes are being followed in all the West-2 stores.
- Ensure floor is set as per planogram, and the staff are well-groomed and have product awareness on the floor.
- Ensure manpower availability is there on the floor.
- Ensure all the 13 Audit parameters are completed of a store which covers all the processes of SSL
- After the Audit the stores have to be given rating out of 100% how much the store is process compliance
- Have to coordinate with Area controller and the best Practices team of SSL
- Provide feedback to the Unit Head of the Store by conducting a meeting after the Audit
- Sending SOP(Standard Operating Procedure) Audit report to the various stores and Area controller
Senior Sales Executive
Bestsellers Pvt Ltd-Jack and Jones
Pune
01.2011 - 02.2012
- Sales
- Staff Management.
- Visual Merchandising of the store.
Education
PGDM - POST GRADUATE DIPLOMA IN MANAGEMENT, Marketing Specialization
Indira Global Business School
Pune01.2011
Bachelor of Business Management - Marketing
Marathwada Mitramandal College of Commerce
Pune01.2009
Diploma in Retail Management -
Asian Institute of Quality Management
01.2008
HSC - Commerce
ISC
Siliguri01.2006
SSC -
ICSC
Agartala01.2004
Skills
- Good communication Skills
- Highly Dedicated and committed
- Self-Motivated
- Operations Management
- Team Development
- Revenue Generation
- Employee Training
Certification
- Employee sensitization and awareness course, 2017, RAI
- Diploma in Retail Management, 2008, Asian Institute of Quality Management
- Leadership development program, 250 hr comprehensive performance based, Stratecent consultant
Languages
- English
- Hindi
- Bengali
Awards
- Awarded 'Interio Samman' as the Best Performer and Turn around Business for H2 FY18-19 at Malad, Godrej Interio in Mumbai Zone.
- Awarded 'Interio Samman' as the Best Performer for Q3,18 and Recovery of H1 FY18-19 at Malad, Godrej Interio in Mumbai Zone.
- Awarded as the Best Store Team Pan India in Raymond Retail Excellence Award, 2017.
- Done Local Store Marketing Activation In SP Jain college, Andheri. We have done Brand and Store promotion and setup stall for the same. The entire activity is executed single handedly in the event in the month of Jan, 17.
- Done Local Store Marketing Activation In SYDENHAM college, Churchgate. We have done Brand and Store promotion and setup stall for the same. The entire activity is executed single handedly in the event in the month of Feb, 17.
- Certification received by RAI (Retail Association of India).
- Awarded as Best Department Manager for June-13, July-13, Sept-13, Nov-13, Jan-14 at Shopperstop Ltd, Kalyan, Maharashtra.
- Participated in People first-transforming People. Transforming Society - 2009.
- Participated in a National Seminar on Innovative Management Practices in Uncertain Times - 2009.
Hobbies and Interests
Music
Disclaimer
I confirm that the above mentioned information is true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 05/23/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Place
Agartala, Tripura
Timeline
STORE MANAGER-(Grade- Deputy Manager)
Reliance Retail Limited - Avantra By Trends
09.2022 - Current
STORE CHIEF (Store Manager)
Godrej & Boyce Mfg.Co.Ltd (Godrej Interio Division)
05.2018 - 12.2020
BUSINESS MANAGER (Store Manager)
RAYMOND LTD.
09.2014 - 04.2018
DEPARTMENT MANAGER
SHOPPERS STOP LTD.
05.2013 - 09.2014
SOP AUDITOR - Retail Operations
SHOPPERS STOP LTD.
02.2012 - 05.2013
Senior Sales Executive
Bestsellers Pvt Ltd-Jack and Jones
01.2011 - 02.2012
- Employee sensitization and awareness course, 2017, RAI
- Diploma in Retail Management, 2008, Asian Institute of Quality Management
- Leadership development program, 250 hr comprehensive performance based, Stratecent consultant
PGDM - POST GRADUATE DIPLOMA IN MANAGEMENT, Marketing Specialization
Indira Global Business School
Bachelor of Business Management - Marketing
Marathwada Mitramandal College of Commerce
Diploma in Retail Management -
Asian Institute of Quality Management
HSC - Commerce
ISC
SSC -
ICSC
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