Dipesh Bhandari
Partner Manager @ Airbnb
Faridabad
Summary
Dynamic Partner Manager at Airbnb with a proven track record in strategic planning and client relationship management. Enhanced partner relations and streamlined operations, achieving significant efficiency improvements. Adept at fostering teamwork and collaboration, I excel in problem-solving and driving successful client outcomes through innovative strategies.
Overview
11
11
years of professional experience
Work History
Partner Manager
Airbnb
10.2017 - Current
- Monitored partner performance and provided feedback on areas of improvement.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Developed and implemented strategies to enhance partner relations.
- Cultivated a positive work environment within the firm by promoting collaboration among colleagues.
- Prepared and presented reports on status of projects and initiatives.
- Streamlined operational processes, reducing costs and improving efficiency across organization.
- Minimized risk exposure through careful advice on business operations and strategic plans.
Team Leader
Interglobe Technolgies
10.2015 - 07.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored team members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Support Executive
Global Business Travel
06.2014 - 07.2014
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
BBA - Finance
Guru Nanak Dev University
Delhi, India 04.2001 -
Skills
Strategic planning
Customer relationship building
Innovation mindset
Performance analysis
Vendor management
Problem-solving
Teamwork and collaboration
Decision-making
Adaptability and flexibility
Operations management
Timeline
Partner Manager
Airbnb
10.2017 - Current
Team Leader
Interglobe Technolgies
10.2015 - 07.2017
Customer Support Executive
Global Business Travel
06.2014 - 07.2014
BBA - Finance
Guru Nanak Dev University
04.2001 -