Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

DIPESH BHISE

Senior Retail Store Manager
Mumbai

Summary

Savvy Senior Store Manager with 10+ years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.

Overview

15
15
years of professional experience
4
4
Languages

Work History

Senior Store Manager

Cocoon Fine Rugs
09.2024 - Current
  • Increased the sales revenue by 40% as compared to the past consecutive years.
  • Single-handedly took charge of the store operations and guest experience for 4 months in the absence of the Assistant Store Manager.
  • Daily conversations with top key accounts and architects regarding their requirements.
  • Supervised employees for exceptional store operations, customer retention and positive brand experiences.
  • Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
  • Maintained quality through training and coaching during daily activities.
  • Promoted business strategy by implementing improvements based on guest feedback.

SalesManager

Classic Marble & Stone
04.2024 - 11.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Store Manager

Truefitt and Hill
08.2018 - 05.2024
  • Ensured that the store overachieved its monthly target to date, month on month, and year on year.
  • Grossed an approximate average of 125% per month consistently.
  • Topped the store ranking throughout India, and maintained it for the last 24 months.
  • Tracking the budget on a daily basis, making reports, taking inventory, and conducting store audits were the regular duties.
  • Encouraged employees to do their best, and increased store productivity immensely.
  • Led recruitment efforts and training of new employees.
  • I worked with the overall mission of the company in mind, and sought to effectively convey and promote the company's true brand.
  • Ensured that the store generates more revenue than its actual potential, with the help of upselling the services and products.

Front Office Duty Manager

Fern Hotels
01.2015 - 07.2018
  • Provided optimal assistance to the General Manager and handled a variety of tasks.
  • Fostered relationships between all departments throughout hotel.
  • Contacted appropriate hotel departments to resolve guest issues or concerns.
  • Worked closely with the manager of the hotel to address any objectives.
  • Maximizing room revenue within stipulated guide lines, therefore optimizing the sale of inventory, while controlling room availability in high occupancy period.

Hotel Manager

Russell Court Hotel
04.2013 - 12.2014
  • Ensuring that the department complies with all recruitment policies, laws and regulations.
  • Worked closely with the manager of the hotel to address any objectives.
  • Researched competitive listings in the area and presented findings to the Senior Property Manager.
  • Developed and implemented strong marketing strategies for the property.
  • Continually minimized budget expenses and increased incomes by substantial amounts.

Hotel Auditor

Park International Hotel
03.2011 - 02.2013
  • Maintained strong work relationships with all hotel departments.
  • Contacted appropriate hotel departments to resolve guest issues or concerns.
  • Provided interested persons with information about the hotel, available rooms, and rates.
  • Fostered relationships between all departments throughout hotel.
  • Kept hotels books in check with the budget given by the management.

Education

Post Graduate Diploma - Hotel management and business Studies

Ealing and Hammersmith West London College
12.2011

Degree - Hotel and Tourism Management

Kohinoor College
08.2007

Skills

    Store operations

    Budgeting and cost control

    Store maintenance

    Lead generation

    Inventory control

    Adaptability and flexibility

    Customer relations

    Performance management

    Sales management

    Recruitment

    Cost analysis and savings

    Sales tracking

    Operational efficiency

    Merchandise planning

Interests

Skiing, Reading, Learning Languages

Timeline

Senior Store Manager

Cocoon Fine Rugs
09.2024 - Current

SalesManager

Classic Marble & Stone
04.2024 - 11.2024

Store Manager

Truefitt and Hill
08.2018 - 05.2024

Front Office Duty Manager

Fern Hotels
01.2015 - 07.2018

Hotel Manager

Russell Court Hotel
04.2013 - 12.2014

Hotel Auditor

Park International Hotel
03.2011 - 02.2013

Degree - Hotel and Tourism Management

Kohinoor College

Post Graduate Diploma - Hotel management and business Studies

Ealing and Hammersmith West London College
DIPESH BHISESenior Retail Store Manager