DIPESH BHISE
Senior Retail Store Manager
Mumbai
Summary
Savvy Senior Store Manager with 10+ years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Senior Store Manager
Cocoon Fine Rugs
09.2024 - Current
- Increased the sales revenue by 40% as compared to the past consecutive years.
- Single-handedly took charge of the store operations and guest experience for 4 months in the absence of the Assistant Store Manager.
- Daily conversations with top key accounts and architects regarding their requirements.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Maintained quality through training and coaching during daily activities.
- Promoted business strategy by implementing improvements based on guest feedback.
SalesManager
Classic Marble & Stone
04.2024 - 11.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Store Manager
Truefitt and Hill
08.2018 - 05.2024
- Ensured that the store overachieved its monthly target to date, month on month, and year on year.
- Grossed an approximate average of 125% per month consistently.
- Topped the store ranking throughout India, and maintained it for the last 24 months.
- Tracking the budget on a daily basis, making reports, taking inventory, and conducting store audits were the regular duties.
- Encouraged employees to do their best, and increased store productivity immensely.
- Led recruitment efforts and training of new employees.
- I worked with the overall mission of the company in mind, and sought to effectively convey and promote the company's true brand.
- Ensured that the store generates more revenue than its actual potential, with the help of upselling the services and products.
Front Office Duty Manager
Fern Hotels
01.2015 - 07.2018
- Provided optimal assistance to the General Manager and handled a variety of tasks.
- Fostered relationships between all departments throughout hotel.
- Contacted appropriate hotel departments to resolve guest issues or concerns.
- Worked closely with the manager of the hotel to address any objectives.
- Maximizing room revenue within stipulated guide lines, therefore optimizing the sale of inventory, while controlling room availability in high occupancy period.
Hotel Manager
Russell Court Hotel
04.2013 - 12.2014
- Ensuring that the department complies with all recruitment policies, laws and regulations.
- Worked closely with the manager of the hotel to address any objectives.
- Researched competitive listings in the area and presented findings to the Senior Property Manager.
- Developed and implemented strong marketing strategies for the property.
- Continually minimized budget expenses and increased incomes by substantial amounts.
Hotel Auditor
Park International Hotel
03.2011 - 02.2013
- Maintained strong work relationships with all hotel departments.
- Contacted appropriate hotel departments to resolve guest issues or concerns.
- Provided interested persons with information about the hotel, available rooms, and rates.
- Fostered relationships between all departments throughout hotel.
- Kept hotels books in check with the budget given by the management.
Education
Post Graduate Diploma - Hotel management and business Studies
Ealing and Hammersmith West London College
12.2011
Degree - Hotel and Tourism Management
Kohinoor College
08.2007
Skills
Store operations
Budgeting and cost control
Store maintenance
Lead generation
Inventory control
Adaptability and flexibility
Customer relations
Performance management
Sales management
Recruitment
Cost analysis and savings
Sales tracking
Operational efficiency
Merchandise planning
Interests
Skiing, Reading, Learning Languages
Timeline
Senior Store Manager
Cocoon Fine Rugs
09.2024 - Current
SalesManager
Classic Marble & Stone
04.2024 - 11.2024
Store Manager
Truefitt and Hill
08.2018 - 05.2024
Front Office Duty Manager
Fern Hotels
01.2015 - 07.2018
Hotel Manager
Russell Court Hotel
04.2013 - 12.2014
Hotel Auditor
Park International Hotel
03.2011 - 02.2013
Degree - Hotel and Tourism Management
Kohinoor College
Post Graduate Diploma - Hotel management and business Studies
Ealing and Hammersmith West London College