DIPESH DIWATE
Pune
Summary
I am a dedicated professional with US Motor Insurance experience for over 8 years. Currently working as a Claims manager/Audit Quality supervisor. I have worked with reputable organizations and developed strong skills in client management, teamwork, and technical handling of Motor claims. My commitment to quality and continuous improvement drives my work, and I am seeking opportunities for further growth in a dynamic organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Audit Quality Supervisor / Claims Manager
IAnet - Accurate Nationwide Appraisals
04.2025 - Current
- Led quality assurance initiatives to enhance product consistency and compliance with industry standards.
- Developed and implemented quality control processes, significantly reducing defects and improving overall efficiency.
- Mentored team members on best practices in quality management, fostering a culture of continuous improvement.
- Analyzed production data to identify trends, enabling proactive adjustments in manufacturing processes.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Handled most number of clients (53 clients) making sure the expectations were met
- Maintained good relationship with Clients
- Coached Fields appraiser
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
Lead Motor Damage Auditor / Team Lead
IAnet - Accurate Nationwide Appraisals
05.2024 - 03.2025
- Lead and manage the Indian team of motor damage auditors, ensuring performance and quality standards.
- Oversee and audit motor claims for US insurance carriers, ensuring accuracy and compliance.
- Utilized CCC One software to document claims and create detailed estimates.
- Resolve queries from carriers, field adjusters, appraisers, and body shops to streamline claims processing.
- Suggested process improvements to enhance productivity while maintaining high accuracy.
- Handled both drivable and major loss/total loss vehicles, ensuring timely and accurate claims processing.
- Managed the daily work MIS, ensuring clear reporting and tracking of claims.
- Collaborate with stakeholders via calls to address discrepancies and finalize claims.
- Ensure timely processing of claims while maintaining compliance with guidelines.
- Provided floor support by responding to queries and offering real-time assistance.
- Conducted error analysis and one-on-one sessions with slow learners to improve performance.
- Held responsibility for the performance of assigned team members and their development.
- Handle escalations from shop & carriers.
- Handling Audit inbox.
- Mentoring the team timely and effectively.
- Dedicated at handling high risk claims and important carriers.
Motor Claims Analyst / Trainer
AllState Solutions Pvt. Ltd
08.2017 - 05.2024
- Handled US motor claims for drivable vehicles, including cars, trucks, and motorcycles.
- Prepared and wrote claims and estimates for various types of motor losses, including own damage, third-party, theft (partial & total), and total loss vehicles.
- Utilized CCC One software to document claims and create detailed estimates.
- Mentored and guided team members in writing estimates and making judgment calls in accordance with Standard Operating Procedures (SOP).
- Suggested process improvements to enhance productivity while maintaining high accuracy.
- Handled both drivable and major loss/total loss vehicles, ensuring timely and accurate claims processing.
- Managed the daily work MIS, ensuring clear reporting and tracking of claims.
- Collaborated with onshore SMEs to review and update training materials.
- Proposed ideas to improve productivity while maintaining accuracy.
- Suggesting new ideas to improve productivity, keeping accuracy as priority.
- Led and managed teams, providing guidance and support to new hires and existing staff.
- Delivered training on CCC One and process knowledge to new joiners and conducted cross-skill training.
- Provided floor support by responding to queries and offering real-time assistance.
- Conducted error analysis and one-on-one sessions with slow learners to improve performance.
- Held responsibility for the performance of assigned team members and their development.
- Organized and conducted monthly PKT sessions for team skill improvement.
Service Advisor
B.U. BHANDARI AUTOMOTIVE PVT. LTD
03.2015 - 06.2017
- Provided excellent customer service by addressing client concerns and queries.
- Handled major vehicle damage cases, coordinating repairs with the workshop team.
- Acted as a liaison between clients and technicians to ensure effective communication.
- Educated clients on new vehicle features, launches, and available upgrades.
- Managed the handover of repaired vehicles, ensuring client satisfaction.
- Maintained accurate service records and schedules for clients.
- Provided cost estimates and timelines for vehicle repairs and services.
- Ensured a smooth and efficient workflow between customers and the workshop team.
Service Technician
B.U. BHANDARI AUTOMOTIVE PVT. LTD
07.2014 - 03.2015
- Perform routine vehicle servicing and maintenance.
- Carry out running repairs on transmission, engine, and electronics.
- Diagnose and troubleshoot issues causing vehicle breakdowns.
- Diagnosed and troubleshot vehicle breakdowns, identifying root causes and providing timely solutions.
- Collaborated with team members to complete complex repairs and meet deadlines.
- Ensured compliance with environmental and safety regulations during repairs.
- Provided clear communication to customers regarding repairs, costs, and timelines.
Education
Diploma - Engineering
M.M. Polytechnic (MSBTE)
01.2014
SSC - undefined
Pune Board
01.2010
Skills
- Strong organizational, time-management skills and team-handling skills
- Exceptional communication and interpersonal skills
- Good to analyze complex issues, identify root causes, and implement effective solutions efficiently
- Detail-oriented and able to handle multiple tasks simultaneously
- Committed to delivering exceptional customer service while driving process improvements
- Efficient at handling Motor claims
- Efficient at handling escalations
- Efficient at handling clients
- Systems analysis
- Quality management systems
- Dedication to product quality
Certification
- VGTAP certified
- Certified in train-the-trainer program
- I-Car platinum certified
Timeline
Audit Quality Supervisor / Claims Manager
IAnet - Accurate Nationwide Appraisals
04.2025 - Current
Lead Motor Damage Auditor / Team Lead
IAnet - Accurate Nationwide Appraisals
05.2024 - 03.2025
Motor Claims Analyst / Trainer
AllState Solutions Pvt. Ltd
08.2017 - 05.2024
Service Advisor
B.U. BHANDARI AUTOMOTIVE PVT. LTD
03.2015 - 06.2017
Service Technician
B.U. BHANDARI AUTOMOTIVE PVT. LTD
07.2014 - 03.2015
SSC - undefined
Pune Board
Diploma - Engineering
M.M. Polytechnic (MSBTE)
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