Summary
Overview
Work History
Education
Skills
Timeline
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Dipesh Girish Shah (Product Manager)

Dipesh Girish Shah (Product Manager)

Mumbai

Summary

Dynamic Product Manager with a proven track record at Ingram Micro, excelling in product lifecycle management and vendor relations. Adept at driving revenue growth through strategic market positioning and cross-functional collaboration. Skilled in technical presentations and client engagement, ensuring high customer satisfaction and successful product launches.

Overview

17
17
years of professional experience

Work History

Product Manager

INGRAM MICRO INDIA PVT LIMITED
MUMBAI
08.2018 - Current
  • Ingram Micro is a global leader in technology and supply chain services, helping businesses maximize the value of the technology they distribute, sell, or use. With robust infrastructure, warehousing, and logistics capabilities, Ingram Micro supports business partners in enhancing efficiency and market success.
  • Achieving revenue and gross margin targets across assigned product lines, including Interactive Flat Panels, AV Conferencing, UPS, Networking (Active/Passive), and Scanners.
  • End-to-end product lifecycle management: strategic planning, tactical execution, forecasting, and inventory management.
  • Vendor management: stock planning, pricing strategy, competitive analysis, roadmap planning, and integration/launch of new products.
  • Market segmentation: Define product line positioning, market-wise, with pricing and competitive benchmarks.
  • Drive product roadmap and strategic alignment with the Indian market.
  • Conduct training and awareness programs for new product launches and applications.
  • Drafted presentations for internal review meetings and external events such as trade shows or conferences.
  • Monitored competitors' activities to stay ahead in the market.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Develop sales enablement tools such as technical manuals, presentations, training modules, catalogues, and promotional materials.
  • Handle promotional schemes, pricing, and vendor relationships.
  • Conducted market research and competitive analysis for existing and potential products.

Business Development Manager

Cyberace Infovision Pvt. Ltd.
09.2016 - 08.2018
  • Company Overview: Cyberace Infovision is a leading system integrator offering complete IT infrastructure solutions, specializing in data center projects and enterprise-grade services across B2C and B2B segments.
  • Engaged in client meetings to understand technical and business requirements, ensuring all necessary inputs were gathered for effective solution design.
  • Delivered technical solutions in a structured, timely, and professional manner in line with project expectations.
  • Created and confidently delivered technical presentations to internal teams and client stakeholders.
  • Conducted training sessions on proposed solutions and provided post-sales product support to partners and internal teams.
  • Prepared detailed internal documentation, including network diagrams and technical explanations for proposed architectures.
  • Collaborated with Product Management to relay feedback on existing products and contribute to new product development initiatives.
  • Fostered strong internal and external relationships, ensuring alignment and promoting a collaborative work environment.
  • Developed tailored, client-specific technical solutions within a structured design and development framework.
  • Analyzed customer business drivers and associated risks to effectively position solutions with enthusiasm and professionalism.
  • Maintained accurate and timely reporting, including activity reports, bid reviews, and project forecasts.
  • Cyberace Infovision is a leading system integrator offering complete IT infrastructure solutions, specializing in data center projects and enterprise-grade services across B2C and B2B segments.

Pre-Sales Manager – AVAYA EPABX & Video Conferencing Solutions

Plus Business Machines Pvt. Ltd.
05.2014 - 10.2015
  • Company Overview: Plus Business Machines is a Mumbai-based system integrator specializing in Audio and Video Conferencing solutions, catering to a diverse B2C client base.
  • Delivered end-to-end Avaya Unified Communication solutions, including AVAYA EPABX Servers, IP Office, Media Gateways, Contact Center Solutions, and AVAYA Video Conferencing (point-to-point and multi-party).
  • Structured and presented compelling technical and commercial proposals, highlighting cost benefits and business value to clients.
  • Acted as a liaison between the sales and implementation teams, ensuring accurate translation of customer requirements for smooth project execution.
  • Led project planning and resource allocation, while continuously analyzing risks and developing mitigation strategies.
  • Monitored project progress, prepared detailed project reports, and ensured seamless completion of installation certifications.
  • Adhered to company’s quality standards and business processes throughout the project lifecycle.
  • Conducted effective product demonstrations for diverse technical audiences to support customer decision-making.
  • Ensured high levels of customer satisfaction by resolving issues promptly and maintaining strong post-sales support.
  • Plus Business Machines is a Mumbai-based system integrator specializing in Audio and Video Conferencing solutions, catering to a diverse B2C client base.

Team Lead – Residential Engineer (AVAYA Solutions)

IT Source Infosystems Pvt. Ltd.
10.2012 - 10.2014
  • Led a resident engineering team at the Morgan Stanley premises, responsible for managing and maintaining AVAYA voice infrastructure across multiple global locations.
  • Provided hands-on support for AVAYA EPABX systems, IP telephony, voice gateways, and unified communication tools.
  • Monitored voice network health, performed preventive maintenance, and ensured 24x7 uptime for critical telephony infrastructure.
  • Coordinated with AVAYA TAC and OEM teams for escalations, software upgrades, patch management, and issue resolution.
  • Delivered on-site support for MACD (Move, Add, Change, Delete) requests, new site setups, and user provisioning.
  • Maintained and updated documentation for configurations, call flows, user extensions, and troubleshooting logs.
  • Ensured SLA compliance and timely resolution of incidents, contributing to high customer satisfaction and service continuity.
  • Trained and mentored junior team members, creating knowledge-sharing documents and ensuring smooth shift transitions.
  • Troubleshooting: Issues reported by customers with reference to all above features, tracing the calls, checking trunk programming, coordinating with onsite tech to change port, cables, physical phone while troubleshooting.
  • In addition to that troubleshooting of problems on Voice Applications like click2dial, iconf, IP Softphone.
  • Upgrading the EPABX and taking care of escalations of AVAYA Telephony system (AVAYA Divinity Servers (S8300, S8400, S8500, and S8720), Media Gateways (G450, G650, and G750) with associated cards CLAN, IP MEDIA RESOURCE, IP Server Interface card, VAL board, DIGITAL, PRI.

Team Lead – Residential Engineer (AVAYA Solutions)

iSource Infosystems Pvt. Ltd.
11.2007 - 10.2012
  • Led a resident engineering team at the Morgan Stanley premises, responsible for managing and maintaining AVAYA voice infrastructure across multiple global locations.
  • Provided hands-on support for AVAYA EPABX systems, IP telephony, voice gateways, and unified communication tools.
  • Monitored voice network health, performed preventive maintenance, and ensured 24x7 uptime for critical telephony infrastructure.
  • Coordinated with AVAYA TAC and OEM teams for escalations, software upgrades, patch management, and issue resolution.
  • Delivered on-site support for MACD (Move, Add, Change, Delete) requests, new site setups, and user provisioning.
  • Maintained and updated documentation for configurations, call flows, user extensions, and troubleshooting logs.
  • Ensured SLA compliance and timely resolution of incidents, contributing to high customer satisfaction and service continuity.
  • Trained and mentored junior team members, creating knowledge-sharing documents and ensuring smooth shift transitions.
  • Troubleshooting: Issues reported by customers with reference to all above features, tracing the calls, checking trunk programming, coordinating with onsite tech to change port, cables, physical phone while troubleshooting.
  • In addition to that troubleshooting of problems on Voice Applications like click2dial, iconf, IP Softphone.
  • Upgrading the EPABX and taking care of escalations of AVAYA Telephony system (AVAYA Divinity Servers (S8300, S8400, S8500, and S8720), Media Gateways (G450, G650, and G750) with associated cards CLAN, IP MEDIA RESOURCE, IP Server Interface card, VAL board, DIGITAL, PRI.

Education

Post Graduate Programme for Management Studies - Business Administration

Welingkar Institute of Management Studies & Research Development
Mumbai
01.2013

S.S.C -

ST Xavier School & College of Arts Science & Commerce

H.S.C -

Menon College of Arts, Science & Commerce

T. Y. B. Com -

K.J. Somiya College of Science & Commerce

Skills

  • IT Infrastructure Solutions
  • Networking
  • Communication
  • Security
  • Data Center Services
  • C-level Engagement
  • Client Needs Assessment
  • Technology Solutions Proposal
  • Relationship Building
  • Channel Partner Management
  • Sales Performance
  • Revenue Growth
  • Contract Negotiation
  • Pricing Strategies
  • Customer Satisfaction
  • Post-sales Support
  • Sales Target Achievement
  • Profitability Management
  • Voice Solutions
  • Data Solutions
  • Video Conferencing
  • Technical Presentations
  • Solution Demos
  • Proposal Creation
  • Requirement Gathering
  • Bill of Quantities (BoQs)
  • Custom Network Design
  • Collaboration with Engineering Teams
  • Sales Lifecycle Management
  • Lead Qualification
  • Deal Closure
  • Product Life Cycle Management
  • Product Planning
  • Forecasting
  • Inventory Management
  • Vendor Management
  • Supplier Relations
  • Competitive Analysis
  • Product Positioning
  • Cross-functional Collaboration
  • Product Development
  • Go-to-market Strategies
  • Team Training
  • Product Features Knowledge
  • Technical Specifications Knowledge
  • Product lifecycle management
  • Search engine optimization
  • Content development
  • User experience optimization
  • Content creation
  • Google analytics
  • Computer proficiency
  • User feedback collection

Timeline

Product Manager

INGRAM MICRO INDIA PVT LIMITED
08.2018 - Current

Business Development Manager

Cyberace Infovision Pvt. Ltd.
09.2016 - 08.2018

Pre-Sales Manager – AVAYA EPABX & Video Conferencing Solutions

Plus Business Machines Pvt. Ltd.
05.2014 - 10.2015

Team Lead – Residential Engineer (AVAYA Solutions)

IT Source Infosystems Pvt. Ltd.
10.2012 - 10.2014

Team Lead – Residential Engineer (AVAYA Solutions)

iSource Infosystems Pvt. Ltd.
11.2007 - 10.2012

Post Graduate Programme for Management Studies - Business Administration

Welingkar Institute of Management Studies & Research Development

S.S.C -

ST Xavier School & College of Arts Science & Commerce

H.S.C -

Menon College of Arts, Science & Commerce

T. Y. B. Com -

K.J. Somiya College of Science & Commerce

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Dipesh Girish Shah (Product Manager)