Dipesh Gupta

• Acquired clients for payment gateway services and API partnerships for BBPS services.
• Led the B2B vertical across India, driving user acquisition, offers, campaigns, and cross-category promotions on the Mobikwik platform for B2C users.
• Managed to onboard over 150 clients daily in the B2B vertical.
• Achieved a GMV of ₹4,065.94 crore against an annual target of ₹12,000 crore for the current financial year 24–25.
• Coordinated with service providers for issue resolution and updates.
• Collected client feedback and integrated it into the system by aligning with internal stakeholders.
• Monitored market trends, customer feedback, and competitor activities to identify growth opportunities.
• Created and maintained relationships with.
• Maintained contact with existing key clients, partners, and vendors through phone calls, emails, and visits to build strong relationships.
• Prepared detailed reports on sales performance for senior management review.
• Assisted in preparing presentations for potential clients regarding company products and services.
• Identified areas for operational improvement and developed solutions to enhance efficiency.
• Developed and implemented strategies to expand the customer base and increase sales.

• Identified and converted leads into prospective clients.
• Coordinated with internal teams for site visits, providing hotel owners with necessary information to meet company standards.
• Followed up with hotel teams and owners to fulfill requirements and onboard them as OYO Hotels.
• Managed existing hotels, providing solutions for pending dues and payments.
• Reactivated churned hotels, ensuring their successful reintegration into the OYO network.
• Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
• Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.

• Managed the cab vertical for driver onboarding, providing QR codes for Mobikwik payments; worked both individually and in teams.
• Oversaw the automobile category in Maharashtra and Gujarat, onboarding showrooms and service stations to accept Mobikwik payments. Clients included Sai Service, Auto Vista, Millennium Toyota, Madhuban Toyota, and Concorde.
• Allocated Field Operations Specialists (FOS) to high-value showrooms and service stations, facilitating customer transactions and resolving disputes.
• Planned and executed the enablement of the housing and education verticals, onboarding CRM merchants and allowing users to pay via Mobikwik and earn cashback. Onboarded companies included My Society Club, Society One, CHS Online, CHS One, Pure Study, Rarome, and VS Education.
• Onboarded individual societies and educational institutes for Mobikwik payments.
• Organized campaigns within societies to promote and drive transactions via Mobikwik.
• Negotiated contracts with vendors for goods and services at competitive prices.
• Developed and implemented strategic plans to achieve company objectives.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

• Served as a Partner Support Representative, ensuring optimal partner satisfaction.
• Utilized tools to prevent fraudulent activity among Uber driver partners.
• Secured supply from Field Operations Specialists (FOS) across the Mumbai region.
• Managed and led a team of 25 FOS.
• Planned and executed the Uber franchise model, activating four different franchise centers.
• Managed relationships with franchise partners.
• Contributed to the launch of Uber Eats.

Managed inventory and stock levels for multiple outlets.

• Crafted artistic lattes, enhancing customer experience.
• Handled daily sales transactions at the counter.
• Provided personalized services to VIP guests, ensuring high satisfaction.