Dipesh Madav
Mumbai,MH
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Application Support Executive
Prama Hikvision India Pvt Ltd
10.2022 - Current
- Identified and implemented correct solutions to client issues first-time around within established time limits.
- Created and maintained documents to enable informed service across support team.
- Built trusting relationships with clients through open and honest communication.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Worked with Website development team on reported errors and bugs on newly released Website.
- Multi-tasked across multiple process.
- Assisted in training new team members on company policies and best practices for providing exceptional support via email.
Support Executive
WeMakeover
03.2018 - 12.2021
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients.
- Researched topics to create accurate and engaging content.
- Gained extensive knowledge in data entry, analysis and content management.
- Utilized Microsoft Word, Excel.
- CMS Management & Content updating as per requirements.
Application Support Executive
Dolphin Unisys Pvt Ltd
08.2017 - 02.2018
- Promptly responded to inquiries and requests from prospective customers.
- Meeting with the clients for Application demonstration & query solving.
- Maintained high-quality communication with clients, resulting in increased client retention and loyalty.
- Researched and identified solutions to client problems.
- Worked on Support portal to solve the customers query in effective manner.
- Managed high volumes of incoming emails while maintaining professional tone and attention to detail in responses.
- Supported new client implementations through virtual training and educated customers on application workflow.
- Assisted in training new team members on company policies and best practices for providing exceptional support via email.
Education
Bachelor of Science - Information Technology
LN College
Mumbai, India07.2015
HSC - Science Education
Navjeevan Vidya Mandir
Mumbai, India03.2009
SSC -
Seth Gopalji Hemraj Highschool
Mumbai, India03.2007
Skills
- Microsoft Windows and Office
- Team Support
- Training Material Development
- Customer needs assessment
- Handling Tickets
- Resolving Problems and Incidents
- Collaborative Team Player
- Email Chat Support
- Customer Satisfaction
- Online Chat Support
- Customer Communication and Empathy
- Friendly and Patient
- CRM Software
- Attention to Detail
- Multitasking
Additional Information
Name: Dipesh Madav
DOB: 07/09/1992
Gender: Male
Nationality: Indian
Marital Status: Unmarried
Languages
Marathi
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
English
Upper intermediate (B2)
HOBBIES
Playing Cricket
Surfing Internet
Reading Books
DECLARATION
The information presented in this resume accurately reflects my qualifications and experience.
Dipesh Madav
Signature:
Date:
Timeline
Application Support Executive
Prama Hikvision India Pvt Ltd
10.2022 - Current
Support Executive
WeMakeover
03.2018 - 12.2021
Application Support Executive
Dolphin Unisys Pvt Ltd
08.2017 - 02.2018
Bachelor of Science - Information Technology
LN College
HSC - Science Education
Navjeevan Vidya Mandir
SSC -
Seth Gopalji Hemraj Highschool
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