Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
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DIPESH MANGAONKAR

DIPESH MANGAONKAR

Navi Mumbai

Summary

Dynamic financial leader with extensive experience in branch management and a proven track record of delivering exceptional customer service. Demonstrated ability to exceed corporate objectives through strategic planning and effective team collaboration. Committed to driving organizational growth and enhancing operational efficiency.

Overview

10
10
years of professional experience

Work History

Assistant Branch Manager

SVC Bank
Mumbai
08.2024 - Current
  • Acquisition of CASA, Advances, and TPP products to expand service offerings.
  • Managed death claims, cyber fraud complaints, locker operations, and ATM management to ensure swift resolutions.
  • Monitoring daily operations, audit, and compliance.
  • Loan processing of housing loans, vehicle loans, etc.
  • Conducting marketing activities in the branch vicinity and societies.
  • Facilitated branch operations while enhancing customer service activities.
  • Resolved customer issues promptly, fostering high levels of satisfaction through effective service.

Deputy Branch Manager

IDFC FIRST Bank
Navi Mumbai
03.2023 - 05.2024
  • Launched a new branch and handled complete set up.
  • Led a successful rebranding of the branch, resulting in an increase in brand visibility and recognition
  • Performed daily branch audits to ensure accuracy of customer accounts and cash balances
  • Managed branch operations, including scheduling staff and coordinating customer visits
  • Trained new employees on branch procedures and customer service best practices.
  • Managed the branch budget to ensure cost-effectiveness and efficiency
  • Acquisition of new client on board
  • Monitor the branch sales targets and strategize to acquire new accountsand expans existing accounts by offering various products and services to the customer

Preferred Relationship Manager-HNW Portfolio Management

HDFC BANK LTD
Mumbai
11.2022 - 03.2023
  • Managing the HNW customers of the Bank.
  • Achieving the business targets assigned in terms of cross selling, enhancing and upgrading the HNW relationships.
  • Ensuring the highest levels of service of the HNW customers. Sales targets spread across liabilities, retail assets, business banking, forex, credit cards online trading etc.
  • Profiling customers and provide financial products to meet customer needs.

Deputy Branch Manager

ICICI BANK LTD
Mumbai
05.2021 - 07.2022
  • Preparing processes and recommending to ease customer servicing. Leading the operations team by guiding them on processes and daily operations.
  • Timely update of process changes to meet regulatory requirement. Managing audit and compliance report of the branch. Preparation of audit content.

Banker-Customer Experience

IDFC FIRST Bank Ltd.
Mumbai
04.2019 - 05.2021
  • Adhere to the banking processes and compliance. Ensure processes are aligned to the extant internal and external guidelines governing the business.
  • New customer acquisition and maintain relationship Cross-selling ofvarious banks' products and CASA.

Customer Service

Axis Bank Ltd.
Mumbai
04.2015 - 03.2019
  • Branch operations related work/Cash management Customer acquisition and maintain relationship Cross-selling of various banks products and CASA

Education

Bachelor of Management -

Chetana Institute of Management
Mumbai
05.2014

Higher Secondary Certificate -

Siddharth College of Commerce & Economics
Mumbai
05.2011

School Certificate -

Sharada Mandir Highschool
Mumbai
05.2009

Skills

  • Team collaboration
  • Quick learner
  • Communication skills
  • Leadership abilities
  • Customer service excellence
  • Management expertise
  • Portfolio oversight
  • Sales proficiency
  • Problem-solving techniques
  • Operational efficiency

Languages

Hindi, Marathi, English

Disclaimer

I hereby declare that the information furnished above is true, complete and correct to the best of my knowledge and belief

Timeline

Assistant Branch Manager

SVC Bank
08.2024 - Current

Deputy Branch Manager

IDFC FIRST Bank
03.2023 - 05.2024

Preferred Relationship Manager-HNW Portfolio Management

HDFC BANK LTD
11.2022 - 03.2023

Deputy Branch Manager

ICICI BANK LTD
05.2021 - 07.2022

Banker-Customer Experience

IDFC FIRST Bank Ltd.
04.2019 - 05.2021

Customer Service

Axis Bank Ltd.
04.2015 - 03.2019

Bachelor of Management -

Chetana Institute of Management

Higher Secondary Certificate -

Siddharth College of Commerce & Economics

School Certificate -

Sharada Mandir Highschool

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DIPESH MANGAONKAR