Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Timeline
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Dipesh Masiwal

Dipesh Masiwal

Nainital

Summary

Accomplished General Manager at P.F Chang with a proven track record in team oversight and staff development, enhancing market growth through effective leadership and vendor relationship management. Achieved significant improvements in service delivery and operational efficiency, demonstrating expertise in sales planning and expense control.

Overview

14
14
years of professional experience

Work History

General Manager

P.F Chang
Gurgaon
03.2024 - Current
  • Recruited, interviewed and hired qualified staff for open positions.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Completed routine maintenance and repair.

Restaurant Manager

Massive Restaurants Pvt Ltd
Jabalpur
07.2023 - 02.2024
  • Manage a team of 70 consisting of cooks, servers, hosts and back-of-house staff for a high-end steak restaurant
  • Collaborating closely with the onshore team to gain insights and effectively prioritize critical issues, developing comprehensive test suites and crafting test cases
  • Managed ordering of food, supplies, and beverages, as well as inventory control and auditing of stockroom
  • Maintained and developed a superb dining experience for families and couples
  • Ensured Occupational Safety and Health Act, local health and safety codes, and restaurant safety to maintain security and assure policies are met
  • Guaranteed food quality and 100% customer satisfaction by auditing menu items and food service performance

Hospitality Consultant

Good Times, Between the Brews
Jaipur
11.2020 - 12.2022
  • Supported the Opening and/or Reworking of Successful Independent Restaurants and reading and Interpreting of Profit and Loss Statements
  • Development of Standard Operating Procedures for Hospitality Employees and management of Inventory and Ordering for Bar, Front, and Back of House
  • Hiring and Training of Hospitality Employees and conception and Execution of Marketing Events
  • Monitor food preparation methods, portion sizes, garnishing, and presentation of food to ensure that food is prepared and presented in an acceptable manner

Assistant Manager

Sarovar Nirvana Hotel
Jaipur
07.2017 - 10.2020
  • Monitoring restaurant operations to ensure compliance with applicable policies, regulations
  • Planning and implementing changes to service guests' needs or increase revenues
  • Responding to customer complaints, legal inquiries, payment negotiations, or other matters
  • Reviewing financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements

Trainee ARM

Mirah Hospitality Pvt Ltd
Mumbai
07.2016 - 06.2017
  • Assist the Restaurant Manager in staff management, recruitment, training, evaluation, and promotion
  • Organizing the restaurant team: their tasks, schedules, and information meetings
  • Monitor customer service levels and ensure the quality of service and service provision
  • Take full responsibility for the Restaurant during allocated shifts

F&B Executive

Global Culture
Mumbai
03.2015 - 07.2016
  • To ensure that the customer promise is delivered and that customers are satisfied within the framework of financial targets set and ensure that guests receive high quality service

Shift Manager

Yauatcha
Mumbai
11.2013 - 03.2015
  • To ensure sufficient stocks for daily use at outlets and prepare duty roster and roster staff for meal breaks
  • To ensure the standards of service are delivered and assist in the monthly F & B promotions
  • To guide / train new service staff

Tr. Captain

PVR Blue O
Delhi
06.2011 - 11.2013
  • Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system
  • Obtaining revenues, issuing receipts, accepting payments, returning the change
  • Performing basic cleaning tasks as needed or directed by supervisor
  • Adhere to grooming and appearance standards consistently
  • Understands and can communicate products and services available at the resort
  • Must have some familiarity with basic cooking skills

Education

Masters in business administration -

Punjab Technical University

Hotel Management & Catering Technology -

JPIHM Meerut

Graduation -

Kumauni university

Skills

  • Advertising and marketing
  • Purchasing and planning
  • Team oversight
  • Staff development
  • Sales planning and implementation
  • Matrix management
  • Sales analysis
  • Effective leader
  • Market growth
  • Vendor relationships
  • Expense control

Languages

  • English
  • Hindi

Personal Information

Date of Birth: 10/03/92

Timeline

General Manager

P.F Chang
03.2024 - Current

Restaurant Manager

Massive Restaurants Pvt Ltd
07.2023 - 02.2024

Hospitality Consultant

Good Times, Between the Brews
11.2020 - 12.2022

Assistant Manager

Sarovar Nirvana Hotel
07.2017 - 10.2020

Trainee ARM

Mirah Hospitality Pvt Ltd
07.2016 - 06.2017

F&B Executive

Global Culture
03.2015 - 07.2016

Shift Manager

Yauatcha
11.2013 - 03.2015

Tr. Captain

PVR Blue O
06.2011 - 11.2013

Masters in business administration -

Punjab Technical University

Hotel Management & Catering Technology -

JPIHM Meerut

Graduation -

Kumauni university

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Dipesh Masiwal