DIPESH RAI
New Delhi
Summary
Personable and dedicated Customer Service Representative with extensive experience in Freight Forwarding Industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Deputy Manager - Tender Management (Role Change)
DB SCHENKER INDIA
2023.12 - Current
- Support end to end Tender Management Process starting from Pre-Tender Preparation, Review,Tender Launch,Solution Design,Post RFQ update and analysis
- Managing tender response process from business requirement gathering,solution designs, completion of pricing and documentation, solution presentation, contract negotiation till project hand over to Implementation team for business awarded
- Ensure clarity of Customer business requirements by engaging with Account owner
- Analyze tender and involve right internal stakeholders, and review/validate information received from internal stake holders
- Oversee the entire RFx process which includes the development of response format/ Pricing matrix/responding to queries as well as timely submission of RFQ to Customer Or Bid owners
- Provide a quality & winning proposal to the assigned bid owner and/or other tender Management teams for validation and submission to the Customer
- Support and maintain Tender Radar/Tender Dashboard/Post Bid analysis/Updates On submitted Tenders to provide analytical information enabling the stakeholders To offer competitive pricing and solution to win the business
- To develop people management down the line and ensure proper administration in the team.
- Identified cost-saving opportunities that helped reduce expenses significantly.
- Formulated plans for streamlining business processes according to changing market trends.
Assistant Manager - Ocean Export
DB SCHENKER INDIA
2017.05 - 2023.11
- Establish a good relationship with all our existing customers and stakeholders that ensures customers satisfaction to builds their trust and ensure contract renewal
- Responsible for handling end to end FCL key accounts + Buyer/Seller consols which includes providing quotation to customers/overseas offices, booking release, inventory arrangements and ensure loading as per schedule
- Ensuring the given TAT's by customers, to be followed to obtain the efficiency and benchmark of shipments
- Handling/Planning complete LCL consol boxes out of North India to Europe/USA (majorly) on weekly basis and ensuring No loss by achieving maximum utilization of the consol boxes and also ensure to move all shipments within agreed origin lead time
- Taking care of LCL pricing for EXW/FCA/FOB rates to destination office and CIF/DAP/DDP to local free hand customers and ensuring to win the business by matching their target and deep selling if needed to get customer onboard
- Having regular weekly/fortnightly/monthly review calls/visits with category A&B Customers to take service feedback and ensure improvement /or betterment for future
- Profit and Loss reviews and settlement with destination and gateway offices
- Analyzing freight rates and improving gross profit margin for the organization
- Establish and create relevant internal management reports around key metrics: revenue, volume
- Managing super user profile of North India to work upon operational excellency projects like Data Quality,Timely invoicing, Audit file checks ,observing MIS reports, arranging trainings to ground level users, Implementation etc
- Monitoring Customer service escalation tool to resolve customer escalation within 24 hrs
- Assisting in completing ISO, internal and external audits
- Managing PO management tool to ensure all the line items ship as per planning
- GDP certified to handle Pharma shipments.
Assistant Manager - Ocean Export
JAS FORWARDING WORLDWIDE PVT LTD.
2014.06 - 2017.05
- Handling all LCL/FCL export shipments as per one file concept which includes coordination with CHA for pre shipping filings and export physical custom clearance, container booking release, stuffing, HBL/MBL releasing and sending pre alerts and invoicing to customer and destination offices
- Managing complete operations including coordination with transporters/CHA's/port Staffs, Coloaders /Carriers/Overseas for Shipment status and timely update to the Customers by having pro-active approach
- Responsible for taking care of global key accounts alongside other nomination and local sold business by achieving all agreed TAT's for the shipment
- Acquisition and retention of all existing customers to increase client base and to Explore more opportunities from them
- Managing super user profile for operational excellence, Data quality and system software ''Cargowise'' and guiding other users on it to ensure all department KPI's are met
- Dealing & freight negotiation with carriers and overseas counterparts and quote to customers accordingly and follow up to onboard the business
- Managing P/L's for the shipments and to ensure all costs are booked in system and agreed billings are done to Customer which ensures to deliver agreed budget.
Customer Service Executive -Ocean Export
DB SCHENKER INDIA
2012.09 - 2014.06
- Entire customer service handing independently as per customer agreed SOP's to meet Customer's expectation
- Co-ordination with overseas offices for booking approvals/quotations/status etc
- Taking care of all activities of LCL & FCL shipments from pick up to delivery to consignee as per INCO terms of the shipment including follow up for check lists approval/cargo offloading with CHA and CFS staffs
- Coordination with shipping lines to release bookings and to submit SI's to carriers and ensuring AMS/ISF filing for US shipments within deadline/cut offs by using DBS's integrated system called Procars
- Managing operations & ensuring customer satisfaction by achieving service quality norms
- Coordination with Centralized backend team for HBL/MBL releasing and invoicing to customers and timely dispatches to customer upon receipt of our payments
- Providing value added services by attending to customer queries and issues.
Operation & Documentation Support (Air & Sea)
ALLTRANS MOVERS PVT LTD.
2009.09 - 2012.08
- Co-ordination for custom clearance formalities for Air-Sea shipments and monitoring post shipment documents
- Co-ordination with shippers and shipping agents for the execution of shipment and other export related responsibilities~ Preparing pre and post shipping documents Invoices, Packing list, Shipping Bill Check lists reviews/approval, knowledge in preparation of BL/HBL/MBL
- Handling all documentation for Air/Sea Export - Import shipments along with manifestation for IGM filing upon receiving prealerts
- Co-ordination with Shipping lines/IATA's/Transporters on day to day basis for shipment update and SI,MBL & MAWB
- Preparing daily reports on shipments & delivery schedule.
Education
Skills
- BASIC
- MS Office, Internet, MS Excel, Power Point
- Quick Decision-Making Abilities
- Cost Analysis and Savings
- Conflict Resolution Expertise
- Operations Management
- Customer Relationship Management (CRM)
- Team Motivation
Field Of Interest
- Procurement & Planning
- Freight forwarding & CHA
- Building relationships
- Forecasting & Trending
- Order Management
Personal Information
- Father's Name: Shri. Arun Rai
- Date of Birth: 02/08/1988
- Nationality: Indian
- Marital Status: Married
Personal Attitude
An ability to interact with people at all levels and a "CAN DO" Attitude.
Major Strengths
- Client building and retention
- Enthusiastic
- Self-motivated
- Team player and Hard worker
- Quick learner
- Learning Aptitude
Languages
- Hindi
- English
Hobbies and Interests
- Reading
- Listening Songs
- Travelling
Disclaimer
I do here by declare that all the above statement is true to best of my knowledge and belief.
Accomplishments
- Earned to handle a team in Year 2018
- Best Performer
- GDP Certified
- DG Certified
Timeline
Deputy Manager - Tender Management (Role Change)
DB SCHENKER INDIA
2023.12 - Current
Assistant Manager - Ocean Export
DB SCHENKER INDIA
2017.05 - 2023.11
Assistant Manager - Ocean Export
JAS FORWARDING WORLDWIDE PVT LTD.
2014.06 - 2017.05
Customer Service Executive -Ocean Export
DB SCHENKER INDIA
2012.09 - 2014.06
Operation & Documentation Support (Air & Sea)
ALLTRANS MOVERS PVT LTD.
2009.09 - 2012.08
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