Dipesh Rai
Restaurant General Manager
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Restaurant General Manager
Devyani International Limited
Aizawl , Mizoram
2021.02 - Current
- Carefully interviewed, selected, trained, and supervised staff and manager
- Conducted orientation sessions and organized on-the-job training for new hires.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Performed coaching & guidance, one on with team and manager exercises to improve team performance, build strong bonding and decrease team turnover.
- Maximized product quality assurance by providing training to team on how to handle food safely and maintain hygiene, conducting food safety check, discussing opportunities with manager and team, creating action plan and implementing them.
- Enhanced financial controls by providing team knowledge on company financial policy, training on how to control cash ,bills,assets etc. Conducting financial audits, discussing opportunities with team and manager, prepare action plan and implement them.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly. Manage business plans to promote profitable food and beverage sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed to maintain performance for cost-effective, safe operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Evaluated and groomed 8nos team for their career growth along with company. Currently out of 8 team, 2 team is RGM, 3 are ARM and 3 are Shift Manager.
- Leaded on field opening of 4 new outlet and setup with project team.
- Reduced process bottlenecks by training and coaching Manager and team on practices, procedures, and performance strategies.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Present store quarterly performance in front operations hierarchy in quarterly market store meetings.
Assistant Restaurant Manager
Devyani International Limited
Aizawl , Mizoram
2018.11 - 2021.02
- Trained new hired team and performed cross-training exercises to improve team knowledge and skills in all sections.
- Trained new hired manager or promoted manager. Evualted manager activities on job,guided to understand manager modules.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Worked closely with store RGM to develop marketing initiatives,improve revenue and profitability, strategies to reduce costs and waste and improve revenue and profitability.
- Monitored restaurant operations and created team and mamager schedules to meet peak customer demand.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Shift Manager
Devyani International Limited
Aizawl , Mizoram
2016.11 - 2018.11
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Team Member
Devyani International Limited
Siliguri , West Bengal
2013.08 - 2016.11
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Addressed and resolved customer complaints in polite and professional manner.
- Evaluated customer needs and feedback to drive product and service improvements.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
12th Pass - Arts
Lime Light High School
Goshaipur 2012.01 - 2013.03
Skills
Marketing and advertising
Timeline
Restaurant General Manager
Devyani International Limited
2021.02 - Current
Assistant Restaurant Manager
Devyani International Limited
2018.11 - 2021.02
Shift Manager
Devyani International Limited
2016.11 - 2018.11
Team Member
Devyani International Limited
2013.08 - 2016.11
12th Pass - Arts
Lime Light High School
2012.01 - 2013.03
Similar Profiles
ANIKET KUMARANIKET KUMAR
Assistant Restaurant Manager at Devyani International LimitedAssistant Restaurant Manager at Devyani International Limited
Vivek SharmaVivek Sharma
Area Manager at Costa Coffee (Devyani International Limited)Area Manager at Costa Coffee (Devyani International Limited)
Aravind BhatiAravind Bhati
Restaurant Manager at Devyani International LimitedRestaurant Manager at Devyani International Limited