Dipesh Rajendra Soni
Mira Road (East)
Summary
Experienced Customer Relationship Officer with a demonstrated history in customer service and sales roles across various industries. Proven expertise in managing outbound and inbound communications, resolving customer issues, and maintaining confidentiality of sensitive information. Adept at developing customer service guidelines, standardizing response times, and ensuring high-quality service delivery. Skilled in using Microsoft Excel, Microsoft Word, Paint, Photoshop, Power-point, and providing feedback. Career goal includes leveraging extensive experience to enhance customer satisfaction and drive business growth.
Overview
12
12
years of professional experience
Work History
Customer Sales Representative
Athena Bpo Pvt Ltd
Mumbai
01.2019 - 11.2024
- Conducted outbound calls on behalf of TATA Capital.
- Informed clients about loan options, and generated leads.
- Clarified details about interest rates for loan products.
- Scheduled and managed the pick-up of documents.
Customer Service Representative
Eureka Outsourcing Solution India Pvt Ltd
Thane
02.2021 - 08.2022
- Handled inbound customer calls.
- Addressed customer inquiries.
- Informed customers about specific trading fees when they were queried.
- Clarified settlement procedures for trades to customers.
- Handled HNI calls to address trading settlement issues.
- Handled and resolved customer queries raised via email.
Customer Relationship Officer
Teamlease Services Ltd
Thane
01.2020 - 03.2020
- Conduct outbound calls to customers for HDFC Securities.
- Provided information on customer trading accounts, and engaged in trades to activate them.
- Reactivated dormant trading accounts by uploading the required documents via the application.
- Educated customers about the trading features available in the application.
- Provided support to customers wishing to close trading accounts.
- Described various third-party products, such as insurance, mediclaim, and investments.
- Managed outcall data for records.
Customer Service Representative
Pick me India E Solution India Pvt Ltd
Mumbai
07.2014 - 10.2014
- Handled inbound calls, addressing customer issues with damaged mobile phones.
- Managed the registration of insurance claims, with pickup arrangements.
- Ensure thorough follow-up until complaints reach resolution.
- Developed customer service guidelines and procedures, standardizing response times and quality of service across the team.
Dealer Calling
Epicenter Technology Pvt Ltd
Mumbai
07.2012 - 07.2014
- Conducted outbound communication with LG dealers.
- Managed all operations within the designated state.
- Oversaw the entire process for customer complaint registration, demo scheduling, and equipment installation.
- Scheduled appointments with the service center.
- Maintained confidentiality of customer information, adhering strictly to data protection regulations.
Education
H.S.C - Commerce
Abhinav Vidya Mandir College
Mumbai04-2011
S.S.C - School
Saraswati Vidiya Mandir School
Mumbai03.2009
Skills
- Advanced Excel Skills
- Document Creation
- Paint
- Adobe Photoshop Expertise
- Presentation Design
Otherknowledge
- Excel
- Word
- Paint
- Photoshop
- PowerPoint
Languages
- English
- Hindi
- Marathi
- Gujarati
Hobbies and Interests
- Carrom
- Cricket
- Music
- Cooking
Disclaimer
I, Dipesh Soni, hereby declare that all the details furnished above are true to the best of my knowledge.
Careerabstract
A thorough professional with a proactive attitude, capable of thinking out of the box, generating new ideas. Excellent communication, presentation and interpersonal skills with proven abilities in working in a challenging and computerized environment.
Personal Information
- Father's Name: Rajendra D. Soni
- Date of Birth: 12/05/92
- Marital Status: Married
Timeline
Customer Service Representative
Eureka Outsourcing Solution India Pvt Ltd
02.2021 - 08.2022
Customer Relationship Officer
Teamlease Services Ltd
01.2020 - 03.2020
Customer Sales Representative
Athena Bpo Pvt Ltd
01.2019 - 11.2024
Customer Service Representative
Pick me India E Solution India Pvt Ltd
07.2014 - 10.2014
Dealer Calling
Epicenter Technology Pvt Ltd
07.2012 - 07.2014
H.S.C - Commerce
Abhinav Vidya Mandir College
S.S.C - School
Saraswati Vidiya Mandir School
Similar Profiles
Tabain ShaikhTabain Shaikh
Senior Customer Service Executive at ATHENA BPO PVT. LTD.Senior Customer Service Executive at ATHENA BPO PVT. LTD.
Rajlaxmi MaharanaRajlaxmi Maharana
Customer Care Executive at Athena BPOCustomer Care Executive at Athena BPO
Sabir ShaikhSabir Shaikh
Assistant Manager at Athena Insurance and Re-insurance Brokers Pvt LtdAssistant Manager at Athena Insurance and Re-insurance Brokers Pvt Ltd