Dipesh Thakur

Currently working as an AM in Genpact B2B collections(Client- GE Healthcare). My job profile is to

• Verify employee schedules and ensure new hires understand their roles and duties.
• Ensuring timely collections of the past due invoices, performing account reconciliation, research and resolve any account discrepancies.
• Dealing with invoice and billing related correspondences and managing customer relationships and their concerns.
• Currently handling a team of 7 and also responsible for mentoring them.
• Responsible for achieving monthly targets of team.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Maintained consistently high success rate of collecting on overdue accounts.
• Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.

• Streamlined communication channels for improved efficiency in handling customer concerns.
• Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Spearheaded initiatives that streamlined work processes, enabling the team to handle more calls efficiently without compromising on client satisfaction levels.