Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Dipika Rani

Experienced Operations Executive
Patna

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Counselor

Byju's
Hyderabad
02.2022 - 05.2023
  • Guided children and their parents in developing skills or strategies for dealing with problems.
  • Provided supervision and in-house activities to support program participants.
  • Recognized by management for providing exceptional customer service.
  • Participated in supervision sessions with Branch Head to discuss retention cases and receive feedback on performance.
  • Prepared and maintained required student performance records and reports.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Accounts Assistant

Adecco India Pvt. Ltd.
Hyderabad
08.2021 - 11.2021
  • Contractual Job, Worked for Amazon Development Center(India) Pvt. Ltd.
  • Convincing US Vendor and provide Training to them to use P. C. Portal for their invoice submission.
  • Resolve Vendor Queries through e-mail and calls.
  • Completed day-to-day duties accurately and efficiently.

Purchase and Account Assistant

Greeco Electronics Pvt. Ltd.
Haridwar
12.2018 - 04.2021
  • Maintained accounts payable by recording account transactions.
  • Resolved billing issues with customers.
  • Placed purchase order to vendor after receiving requirement from various departments and after consulting to purchase manager.
  • Maintaining price sheet of various core purchasing items.
  • Matched orders with invoices and recorded required information.
  • Corresponded with vendors regarding invoices, balances due and refunds and managed vendor accounts database to maintain disciplined and accurate bookkeeping.
  • Conducted periodic reconciliations of vendor accounts to ensure accurate records.
  • Reconciled or entered report discrepancies found in financial records..
  • Assisted in the preparation of monthly and yearly closings.
  • Ensured accuracy of all financial documents before submission.

Agent

IQOR
Noida
08.2017 - 11.2018
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Provided customer service to clients through chat and email communication.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Reconciled system data with available bank data to track and resolve any discrepancy.

Education

PGDMA - Operations Management

IMT CDL Gaziabad
Gaziabad
01-2022

Bachelor of Commerce -

Kasturba Gandhi Degree & PG College For Women
Secunderabad
06-2016

Intermediate Education - Science (PCM)

Kendriya Vidyalaya Picket
Secunderabad
06-2012

Skills

  • Client Counseling
  • Administrative Support
  • Customer Relationship Management
  • Account Maintenance

Accomplishments

  • NCC "C" Certificate Holder.
  • 1st Telangana Judo Sr. District Gold medalist.

Certification

  • Creative writing certification done from internshala through their online platform (Jun 2023 - Aug 2023).
  • Financial Modeling and Valuation Certification done from Internshala through their online platform ( Feb 2021- Mar 2021).

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Service Counselor

Byju's
02.2022 - 05.2023

Accounts Assistant

Adecco India Pvt. Ltd.
08.2021 - 11.2021

Purchase and Account Assistant

Greeco Electronics Pvt. Ltd.
12.2018 - 04.2021

Agent

IQOR
08.2017 - 11.2018

PGDMA - Operations Management

IMT CDL Gaziabad

Bachelor of Commerce -

Kasturba Gandhi Degree & PG College For Women

Intermediate Education - Science (PCM)

Kendriya Vidyalaya Picket

Similar Profiles

CREATE PROFILE
Dipika RaniExperienced Operations Executive