Dipisha P
Kozhikode
Summary
Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Agro Industries Credit
Kozhikode
07.2022 - 02.2024
- Ensured that all customer queries were handled quickly and professionally.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Efficiently processed loan applications while verifying the accuracy of supporting documentation.
- Informed customers about new products or services available through the bank.
Office Operations Associate
Easy Loan
Kozhikode
01.2019 - 03.2020
- Managed incoming and outgoing telephone calls, emails, and other correspondence in a timely manner.
- Processed loan applications, including gathering all necessary documents for review and approval.
- Cashed customer cheques, verified identification and checked account balances in accordance with bank policy.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
Bachelor of Arts - English
Annamalai University
Kozhikode08-2018
+2 - Journalism
Ganapathy Girls HSS
Kozhikode03-2010
Skills
- Account Management
- Customer Relationship Management
- Issue Escalation
- Payment management
- Customer Needs Assessment
- Complaint Handling
Languages
Malayalam
First Language
Tamil
Advanced (C1)
C1
English
Intermediate (B1)
B1
Timeline
Customer Service Executive
Agro Industries Credit
07.2022 - 02.2024
Office Operations Associate
Easy Loan
01.2019 - 03.2020
Bachelor of Arts - English
Annamalai University
+2 - Journalism
Ganapathy Girls HSS
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