Dipit Manmohan Pawa
Borivali West
Summary
Dynamic Sales Manager with a proven track record at The Oberoi Group, achieving MICE revenue of 23.7 Cr against a budget of 19.7 Cr. Expert in lead generation and negotiation, leveraging strong customer relationship management skills to drive business growth and exceed targets in competitive markets.
Overview
16
16
years of professional experience
Work History
Sales Manager-National Sales
The Oberoi Group
03.2024 - Current
- Oversaw MICE business for The Oberoi Group by establishing strategic partnerships with wedding planners, professional conference organisers, MICE agents, travel agents, tour operators, and event management companies.
- Generated MICE and wedding revenue of 21.7 cr for resort properties, surpassing budget of 13.7 cr for FY 2024-2025.
- Generated MICE and wedding revenue of 23.7 cr for resort properties, exceeding budget of 19.7 cr for FY 2025-2026.
Sales Manager
Novotel Mumbai Juhu Beach, Accor
11.2022 - 03.2024
- Proactive Sales - Selling banquet spaces along with MICE bookings
- Achieved MICE revenue of INR 4 CR in H1 with total 1200 rooms night
- Concentrated efforts on securing MICE business opportunities
- Concentrated efforts on MICE business development to drive revenue growth
- Maintain regular sales call pattern
- Handling Key Areas of Navi Mumbai, Lower Parel, BKC & Prabhadevi.
- Develop new accounts and retain old clients from the existing portfolio
- Maintaining database with the retention of companies
- Targeting Social Market by contracting with wedding planners in the market to generate more leads
Assistant Catering Sales Manager
Novotel Mumbai Juhu Beach, Accor
07.2022 - 10.2022
Assistant Manager – BD
TajSats Air Catering Limited, Mumbai
09.2021 - 07.2022
- Identify new business opportunities in order to generate revenue, improve profitability and help the business grow.
- Drove processes and revenue goals in catering by actively selling and upselling business opportunities.
- Develop and execute a growth strategy focused both on financial gain and customer satisfaction
- Developed robust processes and sales policies while exploring opportunities for new business ventures.
- Conceptualized, planned and executed activities to maintain and expand brand relevance, sustainability and customer preference.
- Conduct in-depth study and analysis of existing and potential avenues / untapped markets to optimize use of available infrastructure and resources.
- Analyze and interpret relevant data on international trends and Competition mapping, keeping a track of competition in the market and updated on information on release of tenders and bids.
- Maintain close co-ordination with quality control division on whether immediate and effective redress of customer complaints is carried out and steps to ensure that there is no recurrence of the same.
Catering Sales Executive
Novotel Mumbai Juhu Beach, Accor
12.2019 - 09.2021
- Executed reactive sales strategy, selling banquet spaces and securing MICE bookings to enhance revenue
- Contracted with wedding planners to target social market and increase lead generation
- Negotiated rates for annual event bookings to ensure competitive pricing.
- Targeting different segments for catering business such as ODC, car launches & film shooting
- Targeting different companies segments such as pharmaceuticals, educational, shipping, FMCGs
- Planning current business year according to Business plan and confirm business by issuing appropriate rates for volume business
- Developed business plan for next year by analyzing actualized and lost business from previous years to inform strategic planning
- Managed company database to ensure retention of critical client information.
Senior Sales Executive
Hotel Sahara Star, Mumbai
12.2017 - 12.2019
- Overachieved individual target of INR 15.07 Cr against a yearly budget of INR 8 crore for FY 2018-19
- Awarded highest revenue achieved by an individual for FY 2018-19
- Achieved individual target of INR 13 Cr for FY 2019-20
- Managed sales accounts jointly with senior positions to enhance client relationships and drive sales.
- Generated sales leads through targeted outreach and networking, contributing to pipeline growth.
- -Establish new business and maintain existing business accounts
- -Solicit and close business according to established parameters
- Monitored competitor activities to identify market trends and inform strategic sales initiatives.
- -Monitor competitive set and report tactical changes to the manager.
Intern — Banquet Sales
The Orchid Hotel, Mumbai
05.2016 - 07.2016
- Promoted banquet services of Orchid Hotel to corporates and event planners, enhancing visibility and interest.
- Contributed to team efforts by helping close seven deals within two months.
- Conducted market research on competitors and their offerings to identify trends and inform sales strategies.
- Maintained records and addressed telephonic queries to ensure accurate communication and customer satisfaction.
Guest Service — Valet
ITC Maratha, Mumbai
06.2012 - 12.2014
- Facilitated exceptional customer service experience at 24-hour coffee shop
- Resolved customer complaints by identifying root causes and implementing effective solutions
- Trained new recruits on service standards and procedures to elevate team skills
- Assisted in logistics and arrangements for President Mukherjee's visit.
- Recorded inventory of food and beverages for accurate tracking.
Industrial Trainee
J W Marriott, Mumbai
06.2010 - 10.2010
- Contributed to operations across housekeeping, front office, F&B service, and F&B production, enhancing overall guest experience.
- Earned Star Trainee certificate for outstanding performance during training program.
- Assisted in daily operations of guest services at luxury hotel.
- Collaborated with kitchen staff to ensure timely food service.
- Maintained cleanliness and organization in dining and public areas.
Education
MBA - Marketing
Amity Global Business School
MumbaiGraduation - B.Sc in Hotel and Hotel Administration
MGR IHM Chennai
ChennaiHSC - Commerce
Saint Francis D`Assisi Jr College
Borivali(W)NIOS - NA
Swami Vivekanand International School
Kandivali (W)Skills
- Lead acquisition
- Sales forecasting
- Corporate sales
- Client management
- Negotiation expertise
- PowerPoint
- Excel
- PowerPoint
- MS Office
- Corporate sales
Skill Sets - Technical Skills
- MS Office
- Excel
- PowerPoint
- IDS & Opera Micros
Timeline
Sales Manager-National Sales
The Oberoi Group
03.2024 - Current
Sales Manager
Novotel Mumbai Juhu Beach, Accor
11.2022 - 03.2024
Assistant Catering Sales Manager
Novotel Mumbai Juhu Beach, Accor
07.2022 - 10.2022
Assistant Manager – BD
TajSats Air Catering Limited, Mumbai
09.2021 - 07.2022
Catering Sales Executive
Novotel Mumbai Juhu Beach, Accor
12.2019 - 09.2021
Senior Sales Executive
Hotel Sahara Star, Mumbai
12.2017 - 12.2019
Intern — Banquet Sales
The Orchid Hotel, Mumbai
05.2016 - 07.2016
Guest Service — Valet
ITC Maratha, Mumbai
06.2012 - 12.2014
Industrial Trainee
J W Marriott, Mumbai
06.2010 - 10.2010
MBA - Marketing
Amity Global Business School
Graduation - B.Sc in Hotel and Hotel Administration
MGR IHM Chennai
HSC - Commerce
Saint Francis D`Assisi Jr College
NIOS - NA
Swami Vivekanand International School