Diponkar Mahato
Alipur Duar
Summary
Accomplished Food and Beverage Executive with over 5 years in hospitality, specializing in operations, event coordination, and guest service. Expert in inventory management, staff training, and upholding operational standards. Led teams to create memorable guest experiences.
Overview
3
3
Languages
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Promoted as a Assistant Outlet Manager
Novotel Goa Panjim
Goa
06.2026 - Current
- Coordinated guest arrivals, seating, and service standards across restaurant shifts.
- Supported outlet manager with staff schedules, briefings, and task assignments.
- Supervised Novotel Goa Panjim outlet service and daily floor operations.
Food and Beverage Executive
Novotel Goa Panjim (Pre-Opening)
Goa
07.2024 - 05.2026
- Food and Beverage Operations: Managed daily food and beverage operations, maintaining high service standards and ensuring timely delivery aligned with guest preferences.
- Customer Service: Assisted guests with menu selection, providing recommendations based on preferences and dietary restrictions, resulting in enhanced dining experiences.
- Customer Service: Assisted guests with menu selection, providing recommendations based on preferences and dietary restrictions, resulting in enhanced dining experiences.
- Guest Satisfaction: Resolved guest complaints promptly and implemented proactive engagement strategies, enhancing personalized service and overall guest experiences.
- Health, Safety & Compliance: Ensured compliance with health and safety regulations in all food and beverage service areas by conducting regular checks to maintain a clean and safe environment.
- Communication: Fostered effective communication with all departments, ensuring smooth transitions between service areas and kitchen operations.
- Staff Training: Organized and delivered training sessions for new staff to ensure knowledge of the menu, service standards, and operational guidelines. Conducted performance evaluations and offered feedback to maintain consistent quality.
Banquet Supervisor
Holiday Inn
Candolim
08.2022 - 06.2024
- Coordinated event setups by aligning with guest specifications and banquet event orders.: Ensured banquet setups aligned with guest specifications and BEO, maintaining attention to seating arrangements and decoration. Collaborated with kitchen staff to ensure timely setup of buffets and live counters for smooth event execution.
- Service Excellence: Resolved guest complaints and executed service recovery strategies, fostering positive customer experiences.
- Inventory Management: Managed inventory levels and coordinated with suppliers to maintain stock, overseeing food and beverage cost control and resource optimization.
- Monitored guest experiences during meals to address concerns proactively.: Consistently monitoring guests during meals to ensure a high level of satisfaction and prompt resolution of any concerns.
- Managed staff deployment based on operational needs, including hiring casual staff and training new employees.
- Event Setup & Coordination: Coordinated banquet setups per guest specifications and BEO, ensuring proper seating arrangements and decorations while collaborating with kitchen staff for timely buffet and live counter setups.
- Oversaw operations in the absence of the Banquet Manager to ensure smooth functioning.: Conducting thorough checks on mise-en-place, ensuring banquet area snag lists are addressed promptly. Taking full responsibility for all operational tasks in the absence of the Banquet Manager.
Promoted as a Tr. Captain
Radisson Goa Candolim
Candolim
07.2022 - 07.2022
- Team Leadership and Training: Trained and mentored new staff members, ensuring proper service standards and operational procedures were followed. Supervised and supported team members during peak hours.
- Guest experience: Greeted and seated guests, fostering a warm atmosphere. Delivered exceptional service by taking orders, offering menu recommendations, and accommodating special requests.
- Guest Experience: Greeted and seated guests, ensuring a warm and welcoming atmosphere. Provided exceptional guest service by taking orders, offering menu recommendations, and addressing any special requests.
- Team leadership and training: Trained and mentored new staff, ensuring adherence to service standards and operational procedures. Supervised team during peak hours to maintain service quality.
- Operational efficiency: Maintained documentation of inventory, orders, and service transactions, ensuring accountability and smooth operations.
- Processed customer payments efficiently, ensuring accuracy in transactions and providing change.
- Collaboration and Communication: Coordinated with kitchen staff to ensure timely food preparation and delivery, optimizing service efficiency. Communicated operational updates and guest requirements with team members
- Received promotion from associate to a more responsible position, reflecting strong performance.
Associate
Radisson Goa Candolim
Goa
07.2019 - 10.2021
- Coordinated check-in and check-out processes with front office team to ensure seamless guest experiences.
- Responded to guest requests promptly and courteously, enhancing overall satisfaction.
- Responded to guest requests with prompt and courteous communication.
Internship
Radisson Blu
Ranchi
10.2018 - 03.2019
Education
Diploma - Hotel Management
Dolphin School of Hotel Management
Kalyani 06.2017 - 06.2020
Higher Secondary Education -
Khoardanga Jalaneswari High School
Alipurduar, IndiaSkills
- Outlet operations
- Banquet coordination
- Guest relations
- Cost control
- Problem solving
- Brand representation
- Budgeting and finance
- Team building
Personal Information
Assistant Manager - Outlet
Accomplishments
- Unsung Hero of the Year - 2025, Novotel Goa Panjim
- Employee of the Month (November 2024) - Novotel GOA Panjim
- Best Employee of the Month - Holiday Inn Goa Candolim (02/2023 - 01/2024)
- Employee of the Year - Radisson Goa Candolim
- Employee of the Month - Radisson Goa Candolim (12/2019)
- Best Trainee Award - Radisson Blu Hotel Ranchi (2018)
DECLARATION
Title: Food and Beverage Executive (Banquet)
Languages
Bengali
Beginner
A1
Hindi
Beginner
A1
English
Beginner
A1
Hobbies
Learning New Things
Timeline
Promoted as a Assistant Outlet Manager
Novotel Goa Panjim
06.2026 - Current
Food and Beverage Executive
Novotel Goa Panjim (Pre-Opening)
07.2024 - 05.2026
Banquet Supervisor
Holiday Inn
08.2022 - 06.2024
Promoted as a Tr. Captain
Radisson Goa Candolim
07.2022 - 07.2022
Associate
Radisson Goa Candolim
07.2019 - 10.2021
Internship
Radisson Blu
10.2018 - 03.2019
Diploma - Hotel Management
Dolphin School of Hotel Management
06.2017 - 06.2020
Higher Secondary Education -
Khoardanga Jalaneswari High School