Dipra Das
Project Manager
Bangalore
Summary
Resourceful Project Manager with 15 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
14
14
years of professional experience
2027
2027
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Project Manager
UST
Bangalore, Karnataka
01.2022 - Current
- Monitored project performance to identify areas of improvement and make adjustments.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Create a plan for project execution and tracking of project progress as per plan
- Identification of project risk, communicating to the rightful stakeholder and working on mitigation plan
- Identification of all project stakeholders, Internal and External and maintain the rightful communication channel towards them
- Define and ensure to adherence and maintain project quality metrics
- Maintain the organizational process and ensure adherence
- Ensuring team & resource utilization are maintained as per organization standard
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Assistant Manager - IT Operation
Adecco India PVT LTD - Accenture
Bangalore, Karnataka
03.2021 - 12.2021
- Managing Public Cloud Services and Digital Transformation Strategies
- Tracking and Delivering Public Cloud Migrations
- Responsible for Application Migrations to Public Cloud
- Identifying the potential risk and blockers and mitigating the same
- Opening a bridge between multiple stakeholders and teams to discuss any type of blockers
- First point of contacts and Escalations from the projects
- Managing Team size of 100+
- Escalations Managements
- Collaboration and Teamwork
- Project Delivery Review
- Project Tracking and Reporting
- Working on AWS, GCP and Azure Public Cloud Services
- Cost and Budget Management
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
IT Operation Lead
Decathlon Sports India
Bangalore, Karnataka
08.2019 - 03.2020
- Managing IT services for India and Southeast Asia for 85 stores, 4 warehouses and 8 production offices
- Project Manager for New Store & Warehouse opening, RFID Solution, In Store Security and Foot-fall Management
- Managing PAN India IT Asset over 10,000 End User Computing and Enterprise Devices
- Procurement of IT assets for India and Southeast Asia region
- Managing 25 IT Vendors (Commercial Negotiation, Service Review Monthly, Quarterly and annually)
- Managing Service Desk Team of 30 members
- SLA Management, Team Rostering, Daily stand-up meeting with service desk team
- Ticket and SLA review on daily, Weekly and Monthly and sharing reports with Management
- Assigning KPI and performance review monthly with team members
- Annual appraisal review of the team members
- New Vendor Contract Management and onboarding
- Managing IT Operational Cost centre
- Hiring and Resources Management
Assistant Manager
Future Group
10.2017 - 03.2018
- Managing End User IT Services for 200 Stores, 4 Warehouses, and 2 Service Offices
- Managing Service Desk Team and Enterprise Team of 40 Members
- Following up with the EUS and Service desk team on issue resolution
- Escalating IT issue to respective L3 team for resolution
- Field Engineer rostering and alignment for visit
- Fulfilment of End User IT requirements like IT Assets/Hardware Peripherals
- Provide required support to End User related to IT
- Coordinating between Internal Teams for quicker and faster resolution
- IT Asset Allocation and Asset Life cycle management
- Managing 50 Onsite Engineers
- Monitoring Service Desk/INC tickets and ensure the same are closed within SLA
- New store opening and IT infrastructure setup
- Submitted reports to senior management to aid in business decision-making and planning
- Monitored employee performance and developed improvement plans
- Applied customer feedback to develop process improvements and support long-term business needs
- Recruited, hired and supervised resources to staff project team
Technology Specialist
APAR People World - Infosys
04.2017 - 09.2017
- Managing Service Desk Team of 35 Members
- Managing Enterprise Team of 15 Members
- IT Asset Lifecycle and Inventory Management
- IT Asset Procurement Management
- SLA Management, Team Rostering, Daily stand-up meeting with service desk team
- Ticket and SLA review on daily, Weekly and Monthly and sharing report with Management
- Assigning KPI and performance review monthly with team members
- Annual appraisal review of the team members
- Produced quality standards, checklists, report templates and processes
- Recruited, hired and supervised resources to staff project team
- Sourced additional resources and staff to meet timeline demands
- Met with manager weekly to provide detailed project report and milestone updates
- Scheduled team meetings and collaborated with Internal other team members
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
Technical Support Engineer
Adecco - CISCO
11.2015 - 04.2017
- Global Technical Support for CISCO Cloud Service & Products
- Coordinating with Internal multiple Teams for faster Resolution
- Documentation and Process Improvement
- Ticket Analysis and RCA
- Weekly Ticket Review and reporting
- Point of contact for Second Level of Escalation
- Training and Coaching New Joiners
- Create Team roster and ensure availability of the required support on everyday support
- Auditing Call and Tickets to ensure quality of support maintained
- Giving Feedback and Improvement plan for the service desk team
- Monitoring and scrubbing pending tickets
- Reviewing and Escalating tickets to L3 level and others internal teams
- Creating and sharing the SLA report weekly wise with Management
Senior Practitioner
IBM
03.2013 - 04.2014
- Assisting customers related to technical issues with Cloud Products and services
- Assisting users over phone, Email, Chat and other modes of sources and communication
- Documenting and escalating case to L3 as per Incident management
- Support Customers over 24/7 shifts including weekends
- Removed and replaced malfunctioning components to correct hardware problems
- Worked with the software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Documented all transactions and support interactions in the system for future reference and addition to knowledge base
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Helped streamline repair processes and update procedures for support action consistency
Technical Support Associate
Dell
01.2011 - 12.2012
- Engaged end users and answered questions via email, phone, website live chat and in forums
- Setting up Onsite services and working closely with Dell Field Engineer for faster Resolution
- Assessed business requirements and recommended technical products and solutions to meet needs
- Offering remote support for cloud-based and web-based clients via phone, email and chat
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Documented all transactions and support interactions in the system for future reference and addition to knowledge base
- Removed malware, ransomware and other threats from laptops and desktop systems
- Removed and replaced malfunctioning components to correct hardware problems
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
Education
BBA - Project Management
Sikkim Manipal University
Bangalore07-2017
Associate of Science - Computer Science
Nagarjuna PU College
Bangalore 04.2001 - 04.2007
High School Diploma -
Kendriya Vidyalaya RWF
Bangalore 04.2001 - 03.2005
Skills
● Project Management
Certification
PMP
Applications
- Jira
- Sales Force
- Azure Devops
- AWS
- GCP
- Incident Management Tool (Sibel, Remedy, SMAX, HP SAW, Sapphire)
- MS Office (Excel, Word, PPT, MS Project, MS Access)
Timeline
Project Manager
UST
01.2022 - Current
Assistant Manager - IT Operation
Adecco India PVT LTD - Accenture
03.2021 - 12.2021
IT Operation Lead
Decathlon Sports India
08.2019 - 03.2020
Assistant Manager
Future Group
10.2017 - 03.2018
Technology Specialist
APAR People World - Infosys
04.2017 - 09.2017
Technical Support Engineer
Adecco - CISCO
11.2015 - 04.2017
Senior Practitioner
IBM
03.2013 - 04.2014
Technical Support Associate
Dell
01.2011 - 12.2012
Associate of Science - Computer Science
Nagarjuna PU College
04.2001 - 04.2007
High School Diploma -
Kendriya Vidyalaya RWF
04.2001 - 03.2005
BBA - Project Management
Sikkim Manipal University
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