Dipshi Mahajan
delhi
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Team Leader
Vedantu Innovations P Ltd
Bengaluru
04.2022 - 01.2023
- Handling team of 12 Academic Counselors
- Developed open and professional relationships with team members to facilitate effective issue resolution
- Serving as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team- building activities.
Academic Counsellor
Vedantu Innovations P Ltd
Bengaluru
11.2020 - 04.2022
- B2C Sales
- Helped Students to choose right Course and counsel them for their career
- Consistently remained Rank 1 and achieved 140% of yearly targets
- Diffused challenging situations using conflict management techniques
- Maximized customer engagement and satisfaction by delivering excellent customer service.
National Key Account Manager
NKA – Wave Beverages P Ltd, BO CocaCola
Amritsar
01.2019 - 10.2020
- B2B sales and Operational Role.
- Handled team of 15 Promoters and 13 Districts of Punjab.
- Organized and Handled Sales of all National Key Accounts in 13 districts like Hotel Chains, Cash n Carry, theater chains and restaurant chains.
- Organized many events with Ficci Flo.
- Met budget targets through responsible planning and resource allocation
- Built and maintained courteous and effective working relationships
- Guided teams in product merchandising and inventory management.
Sr Financial Services Consultant
ICICIPrudential Life Ins
Amritsar
01.2018 - 05.2018
- B2C Sales Support
- Helped Customer to invest their savings in better portfolio
- Maintain relationship with bank's Customer and providing them solutions for their savings
- Demonstrated consistent hard work and dedication to achieve results and improve operations
- Customized customer experiences to build brand loyalty
- Professional achievements 1
- Performed as top three BDAs in first month of training.
- Sales superstar certificate awarded for month of Feb 2022
- Rank 1 in center throughout 2021.
Education
Masters of Business Administrations - Marketing
Guru Nanak Dev University
Amritsar, PB 07.2016 - 05.2018
Bachelor of Commerce - Commerce
SPMR College of Commerce
Jammu, JK 08.2012 - 06.2015
Higher Secondary -
GGHSS
Jammu, JK 04.2010 - 03.2012
High School -
RRL High School
Jammu, JK 04.2009 - 04.2010
Skills
National accounts management
Business development and planning
Strategic account development
B to B sales
Territory Management
Analytical problem solver
Key performance indicators
Strategic planning
Sales cycle forecasting
Timeline
Team Leader
Vedantu Innovations P Ltd
04.2022 - 01.2023
Academic Counsellor
Vedantu Innovations P Ltd
11.2020 - 04.2022
National Key Account Manager
NKA – Wave Beverages P Ltd, BO CocaCola
01.2019 - 10.2020
Sr Financial Services Consultant
ICICIPrudential Life Ins
01.2018 - 05.2018
Masters of Business Administrations - Marketing
Guru Nanak Dev University
07.2016 - 05.2018
Bachelor of Commerce - Commerce
SPMR College of Commerce
08.2012 - 06.2015
Higher Secondary -
GGHSS
04.2010 - 03.2012
High School -
RRL High School
04.2009 - 04.2010